Paid reviews
I’m looking through these reviews and the company definitely paid for positive reviews. All the reviews by real people have said bad things about this app would not recommend our company tried moving over but found out that this app will not work for what we needed to do.
Worst app in the world
It’s awful. Glitches that make communication so difficult it’s not worth it. At all. I hate this app and hate that my company still uses. 10/10 do NOT recommend
Doesn’t work and terrible customer service
Our team has used this app more out of necessity than by choice (for over 3 years) and it has led to incredible frustrations. The main gripe is that the cross platform functionality is extremely bad. We have had multiple users complain about the same messages and channels not appearing on different devices. When contacting customer service there is no response. Really disappointing. It’s been 3 years now having to use this sad application and there have been no improvements, which is ironic since the app asks you to update every other day. Whatever they’re “improving” it’s not making the app a better user experience. Would give 0 stars if only I could.
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Unable to sign in
Every time I try to sign in, it kicks me off and says, signed out. I tried changing the password which it allowed me to do, but then when I went back to sign in again, it kicked me out. Unable to sign in no matter what.
Unresponsive customer service. Significant issues with app access.
I have been a user of AWS Wickr and Wickr Pro for over 5 years. 16 days ago my account was abruptly suspended with no explanation. And certainly no refund for the portion of the monthly fee was provided or offered. I have since now attempted to contact assistance by emailing two individual reps and making a general “help” query. I have received no reply whatsoever. This outage has happened my ability to communicate with clients and share documents. It must be nice to treat customers with such contempt…
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Response from developer
I'm so sorry for the trouble! We may be able to help if you can share more details with us by emailing wickr-support@amazon.com
