Stole my money
I knew I have a UTI I just need antibiotics right? I work overnights and during the day I have to care for my toddler so no I don’t have the time nor money to see an in person doctor. Well out shopping at Walmart I see AZOVA has a uti bundle that comes with test strips and a voucher for a free telehealth visit. I pick it up because finally a break I’ve been struggling for weeks with the uti yes I know unhealthy but ultimately unavoidable in my circumstance. So I get home take the test and sure enough positive for a uti okay I already knew that. I schedule my appointment and a provider contacts me to let me know he will be with me shortly. Once he contacts me he said I needed to go see an obgyn or go to an urgent care. Keep in mind I bought this because the box stated it was a cheaper alternative to going to the doctor. So I wasted my money to be told I have a uti in which I already know that I do and not receive the antibiotics I need. Save your money because if you need further treatment you’ll still have to spend the money elsewhere.
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Where is my refund?
I cancelled an appointment through the triage assistant Royd as I was asked to use a Chicago based formulary. I said that I will not accept and asked that my appointment be canceled. I was informed that it was canceled in my chat. But today I see $69 posted. I tried following up with Royd but haven’t received a response. Please refund my money.
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Simple
The testing process was really simple. The proctor was very kind and walked me through the process. It makes it easier if you take a pre-test 24-48 hours before your scheduled test. The familiarity with the testing kit made it easier.
Super easy COVID test proctoring
We used AZOVA to proctor our Covid test while in Canada so we could return to the US. It was $20/person to get a proctor to guide us through the test and provide certified results so we could return home. Proctor was helpful and professional. Certification was provided within 30 minutes of taking the test. Would use them again for sure.
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Convenient
Fast and convenient. Staff was very nice. Very straightforward. Make sure to download app before your appointment and have a way to prop your phone up during the process.
