Stole my money
I knew I have a UTI I just need antibiotics right? I work overnights and during the day I have to care for my toddler so no I don’t have the time nor money to see an in person doctor. Well out shopping at Walmart I see AZOVA has a uti bundle that comes with test strips and a voucher for a free telehealth visit. I pick it up because finally a break I’ve been struggling for weeks with the uti yes I know unhealthy but ultimately unavoidable in my circumstance. So I get home take the test and sure enough positive for a uti okay I already knew that. I schedule my appointment and a provider contacts me to let me know he will be with me shortly. Once he contacts me he said I needed to go see an obgyn or go to an urgent care. Keep in mind I bought this because the box stated it was a cheaper alternative to going to the doctor. So I wasted my money to be told I have a uti in which I already know that I do and not receive the antibiotics I need. Save your money because if you need further treatment you’ll still have to spend the money elsewhere.
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Where is my refund?
I cancelled an appointment through the triage assistant Royd as I was asked to use a Chicago based formulary. I said that I will not accept and asked that my appointment be canceled. I was informed that it was canceled in my chat. But today I see $69 posted. I tried following up with Royd but haven’t received a response. Please refund my money.
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Simple
The testing process was really simple. The proctor was very kind and walked me through the process. It makes it easier if you take a pre-test 24-48 hours before your scheduled test. The familiarity with the testing kit made it easier.
Super easy COVID test proctoring
We used AZOVA to proctor our Covid test while in Canada so we could return to the US. It was $20/person to get a proctor to guide us through the test and provide certified results so we could return home. Proctor was helpful and professional. Certification was provided within 30 minutes of taking the test. Would use them again for sure.
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Convenient
Fast and convenient. Staff was very nice. Very straightforward. Make sure to download app before your appointment and have a way to prop your phone up during the process.
Worst Covid service yet
Something that was supposed to add convenience to my vacation cost me 2 hours to test myself and one of my daughters with the Ellume test- it would have been far less time and less money to walk into a clinic. NEVER AGAIN. App is glitchy, instructions are vague, the process is time consuming, and the proctors have chronically bad connections.
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Good service
The app is not totally user-friendly, but the service staff are great. They helped us resolved an issue and made it very convenient to get tested in the lobby of our hotel before leaving Italy.
What’s the point of booking an appointment slot when the proctor is really late
Proctor was 15 minutes late to my time slot — when you’re traveling, every minute counts, so why even offer times as specific as a “2:04pm-2:12pm” window when the proctor doesn’t roll in until 2:20?
The whole point of this service is to be a dependable option that is superior to finding a test locally wherever you happen to be traveling before returning to the US (at least at the time of writing, supervised tests are still required to return to the US from elsewhere).
App is incredibly overbuilt with the Ellume Bluetooth test kit. This whole thing seems to generate a ton of plastic waste and be incredibly and unnecessarily overbuilt.
The whole point of this service is to be a dependable option that is superior to finding a test locally wherever you happen to be traveling before returning to the US (at least at the time of writing, supervised tests are still required to return to the US from elsewhere).
App is incredibly overbuilt with the Ellume Bluetooth test kit. This whole thing seems to generate a ton of plastic waste and be incredibly and unnecessarily overbuilt.
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One of the least user friendly apps I’ve ever used
If I didn’t need this app to schedule my covid test before boarding our cruise, I wouldn’t use it. Many of the links/features are broken and the app regularly freezes. If you’re considering this app for your healthcare records- I recommend searching for an alternative!
Great service
This is a very convenient service to be able to access. I wasn’t sure if I would receive in time my Covid test results from my care provider, before boarding the cruise ship. So I was able to do a home test quickly through Azova and get my documentation needed to travel. It was reasonably priced and will use them again if needed. I have recommended to others to use Azova when needing a Covid test documented for travel. Thank you for your excellent service.
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Can’t find anything
I’ve used several different healthcare portal apps. This one is the least intuitive and doesn’t seem to actually import the appointments with this provider, or update any lab results. There’s only a COVID 19 pass, which is confusing to me. The only functional thing in this app for me is messaging, but even that is difficult to find who I want to message (are we able to message individual providers? No.)
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Easy to use
Really easy to use and figure out. After creating an account we scheduled an appointment to have someone proctor our at home test. Much appreciated!
Horrible Experience
I joined my appointment a few minutes ahead of time waited for 20 mins and no one showed up, no message saying the providers are busy or any indication when anyone will show up.
When you’re providing travel services the least you could do is provide a message about your delay.
I ended up overseas and trying to find a lab that could give me test results within a few hours of travel.
I wouldn’t recommend this service to anyone and would never use them again.
When you’re providing travel services the least you could do is provide a message about your delay.
I ended up overseas and trying to find a lab that could give me test results within a few hours of travel.
I wouldn’t recommend this service to anyone and would never use them again.
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Review for Cedrick!!!
Used Azova for the Ellume Covid-19 test observation. Cedrick C. was the observer for my husband and I. He explained everything in detail, was very patient, and didn’t waste our time. Will be using Azova again, if needed in the near future. Thanks again Cedrick!!!
Excellent option to satisfy US travel requirements
This wound up being a great option for satisfying the US re-entry testing requirements. Being able to pack a couple rapid tests and complete the observation from the comfort of my hotel room the day before my flight was quite the relief—much less stressful than trying to find an overseas testing facility. I got the pdf documentation within 15 minutes of submitting my results.
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Time saver
Excellent app. Great service.
Unable to log in
After I log in, it takes me to a page saying it is syncing my data and to wait. I’ve left my phone alone on this page for a long time. No luck. Tried reinstalling the app and turning my phone on and off. Nothing is working. Please fix! I will change this review once this is resolved.
Useless, worrying about data privacy given shoddy app
Apparently after registering myself and my kids and doing a first round of PCR tests adding another test is not supported.
The app is completely weird, as though it was half built for something larger and then they just rushed it out to capitalized on COVID. Because of this I worry about data privacy as I am not convinced they are HIPAA compliant properly or have very weak security controls. For example, they have limited support for password managers and arbitrary password reset intervals and no 2nd factor auth. Feels like a security design from 2008.
Going to start using LabCorp or others for tests going forward. Larger organizations with higher fiduciary responsibility.
The app is completely weird, as though it was half built for something larger and then they just rushed it out to capitalized on COVID. Because of this I worry about data privacy as I am not convinced they are HIPAA compliant properly or have very weak security controls. For example, they have limited support for password managers and arbitrary password reset intervals and no 2nd factor auth. Feels like a security design from 2008.
Going to start using LabCorp or others for tests going forward. Larger organizations with higher fiduciary responsibility.
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Horrible experience
I traveled to Canada and needed to have a supervised COVID test to get back to the US. Took 90 minutes just to schedule an appointment to do the test. The app is absolutely horrible and clunky. Horrible horrible horrible !
Awful, buggy app, with unreliable service
Recommend finding some/any other testing service. This app (and the website) are ridiculously buggy and poorly designed, and the pro tiering service repeatedly fails to deliver the most bas I follow-through.
Bottom line: Relying on Azova/Ellume means risking missing your flight because the service is deficient.
Bottom line: Relying on Azova/Ellume means risking missing your flight because the service is deficient.
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