Foreigner Experience
Not sure what happened after signing up, and guess it can improve
Sucks
Constantly change type of airplanes, and don’t notify passengers. If you reserved a seat, they just cancel it, and place you anywhere
Checking very problematic
I had to try over and over and over to be able to do checking via app, after dozens of try and error I was able to finalize my check-in
Buggy app
Has a lot of bugs, so data submission typically ends in failure and the need to resubmit data. Won’t accept foreign credit cards for various upcharges, and froze our itinerary when we were accused for “failure to pay” baggage fees. Almost missed our flight when we were checking in. Web based program is no better. Azul needs to figure out debugging, data retention and especially foreign credit cards.
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