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Azul

Azul

by Azul Linhas Aereas Brasileiras S/A.

15K ratings
354 reviews
🔧 Utilities
✈️ Travel
Free

Details

  • Released
  • Updated
  • December 9, 2013
  • September 29, 2026

Features

Background Location Access

Developer

Azul Linhas Aereas Brasileiras S/A.
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Reviews summary↘︎
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❓5 answered
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About

Easily plan trips, manage reservations, and check in for flights. Access your digital boarding pass and manage loyalty points. Stay updated on exclusive offers for a convenient travel experience.

✓Trip planning and reservations
✓Manage reservations
✓Online check-in
✓Digital boarding pass
✓Loyalty program management
✓Exclusive offers
Show original description

What users say

Summarized from real user reviews of Azul. Based on 15K reviews and a 4.8/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

  • ✨Easy to use
  • ⚡Fast and responsive
  • 💻Convenient app features
  • 🛫Good airline experience

Negative things

  • 🐛Frequent crashes and bugs
  • 🔍Lack of information and transparency
  • 💳Issues with payments and bookings
  • 🌐Poor functionality for international users
  • 🤖Unhelpful customer service
See all reviews
+1

What's New in Azul

7.7.0

September 29, 2026

We came back with AZUL news! See the new experiences: - Performance improvements - Layout improvements Meet you on your next flight! See you soon ;)

More

User reviews

Most RecentHighest RatedLowest Rated

Poor web design for international

Does not work if you try to enter a collaborating points program. Also, if an international, there is no way to pay with credit card if you do not have CPF.
ZaldronZaldron

Bad airline

This airline has a very poor customer service and zero accountability when they make mistakes.
They don’t support at all
Awful experience
Bon7711efBon7711ef

No option to check in

No option to check in - grayed out - if using a phone number that is not from Brazil. How could I know this…??
edshetedshet

Aplicativo não funciona direito

Todas as vezes que tento fazer algo no aplicativo da Azul dá problema! Muito frustrante!!
problema in Aveiroproblema in Aveiro

Fácil

App simples é muito fácil de usar.
Alexandre BenonyAlexandre Benony
See 349 more reviews

Developer apps

Minha Azul
Minha Azul

by Azul Linhas Aereas Brasileiras S/A.

✈️ Travel

(26)

Free
See developer apps

User experience

🐞

Reported Bugs

4 issues

App freezes on white screen

Bug

Unable to complete check-in or bookings

Bug

Inconsistent behavior across devices and platforms

Bug

Incorrect or missing flight information

Bug
✨

Requested Features

4 requests

Add English language option

Feature

Improve check-in and booking process

Feature

Provide better information on flights and policies

Feature

Enhance app stability and reliability

Feature

FAQ

What can I do with the Azul app?

The Azul app allows you to plan and book your trips, manage existing reservations, check in online, access your digital boarding pass, and manage your loyalty points. You can also find exclusive offers and promotions.

How do I manage my reservations?

Within the 'My Reservations' section, you can access all your upcoming trips. This includes options to purchase baggage in advance, buy and reserve seats, and find answers to common questions about your booking.

Is the Azul app free to use?

Yes, the Azul app is free to download and use. There are no charges for using the core features of the application.

Can I manage my Azul Loyalty points?

Yes, the app features a dedicated 'Azul Loyalty' section within 'My Account'. Here, you can manage your points and redeem exclusive benefits from the loyalty program.

What are the benefits of checking in online?

Checking in online through the app saves you time at the airport. You can then proceed directly to your gate with your digital boarding pass, making your travel experience smoother.