Poor web design for international
Does not work if you try to enter a collaborating points program. Also, if an international, there is no way to pay with credit card if you do not have CPF.
Bad airline
This airline has a very poor customer service and zero accountability when they make mistakes.
They don’t support at all
Awful experience
They don’t support at all
Awful experience
No option to check in
No option to check in - grayed out - if using a phone number that is not from Brazil. How could I know this…??
Aplicativo não funciona direito
Todas as vezes que tento fazer algo no aplicativo da Azul dá problema! Muito frustrante!!
Fácil
App simples é muito fácil de usar.
Always asking me to update app
Meh
Business class
Buy business upgrade from the app
Bagagem
Os passageiros são pegos de surpresa com o preço da mala extra por R$910,75 . Uma vez que o meu voo internacional foi de CNF a EWR. Na ida que foi de Newark para Confins com conexão em preço da mala foi de $100 USD na ida . Já na volta que deveria ser os mesmos $100 USD, a azul me cobrou exatamente o dobro . Isto é um roubo. Somos literalmente obrigados a viajar com malas compactas e as passagens só subindo de preço . Viajo para o Brasil de férias por 30/40 dias no mês de julho que é frio e calor ao mesmo tempo e não posso levar quase nada . Um descaso .
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Nao cumpre ocombinado
Pessimo atendimento no dia da viagem muda todas regras sem atendimento explicação ao passageiro.
Nota ZERO para essa companies.
Nota ZERO para essa companies.
The worst
Literally the worst check in experience ever. Passport Scanning seems to work, but enters the dates wrong so one must delete the dates to enter manually, which might work if you’re lucky. I had to purposely enter the wrong date to force a different error than the error caused when scanning to finally get the confirm button to populate. This happened on two consecutive flights. The website is even worse.
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B
Horrible system always giving error
Foreigner Experience
Not sure what happened after signing up, and guess it can improve
Sucks
Constantly change type of airplanes, and don’t notify passengers. If you reserved a seat, they just cancel it, and place you anywhere
Checking very problematic
I had to try over and over and over to be able to do checking via app, after dozens of try and error I was able to finalize my check-in
Buggy app
Has a lot of bugs, so data submission typically ends in failure and the need to resubmit data. Won’t accept foreign credit cards for various upcharges, and froze our itinerary when we were accused for “failure to pay” baggage fees. Almost missed our flight when we were checking in. Web based program is no better. Azul needs to figure out debugging, data retention and especially foreign credit cards.
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Demora
Muito de vagar
Pontuação
1
Translation
What about people can’t read Portuguese. Where is the language option?
Sign up to Azul
O tried to create an account on the app and every time I scanned my passport it wouldn’t go through. I tried a few times until I gave up. I would give two stars for that and five stars on purchasing and making payments. Thank you
Trava demais
Perdi horas tentando fazer o check in. Quando não trava não permite prosseguir com o check in. Funcionou quando abri mão de cadastrar o programa de fidelidade de outra companhia.😔
