Unable to cancel subscription
Response from developer
Hi, we’re sorry to hear about your experience. Unfortunately, app developers cannot cancel App Store subscriptions, reverse pending charges, or manage Apple ID billing. All subscriptions and payments are handled entirely by Apple. If your free trial has already ended and a renewal is pending or has been processed, only Apple can cancel or refund the charge. You can request a refund at reportaproblem.apple.com, where Apple reviews each request individually. We understand how frustrating this situation can be, and we’re sorry we can’t assist directly.
It doesn’t work
Response from developer
Hi Rinafil, we’re sorry for the confusion! Because Apple doesn't allow third-party apps to lock your device automatically, our app utilizes iOS's built-in Guided Access feature to secure your screen. To make it work, you just need to: - Follow the setup: Check out the step-by-step video instructions right inside the app. - Activate the lock: Once it's set up, simply triple-click your device's side button to engage the lock. If you've followed the video and the triple-click still isn't working, please reach out to us at support@toddlerlock.app so we can help you get it sorted!
Inappropriate App Names
Edit: Thanks for the response, please do audit. There were other generated names such as “Rub High”, “Breast Shoe”, “Cream Gear”, “Claim Mouth”, “Purpose Rub”, “Pleasure Grocery”. There seems to be patterns in the library that were suggestive. I thought I was crazy at first but moms from groups agreed it sounds ‘grooming’.
Response from developer
Hi Esirea, I am incredibly sorry for this. Please know that this was absolutely not intentional. To keep things simple for toddlers, the app uses a random word generator to name the icons. It seems the algorithm paired two words together in a very unfortunate and inappropriate way. I am a solo developer, and I am mortified that this happened. I am immediately auditing the word library to remove any terms that could result in suggestive or offensive combinations to ensure this never happens again. Regarding your refund: Apple handles all transactions directly for security. You can request a refund instantly at reportaproblem.apple.com. Again, I sincerely apologize for this experience. It is not at all the safe environment I intended to build for parents. Edit: Thank you again for raising this. The fix has now been released. The app no longer uses randomly generated icon names and now uses only a curated, reviewed list of kid-friendly names to prevent inappropriate or suggestive combinations. We sincerely apologize for the experience and appreciate you helping us make ToddlerLock safer for families.
Eh
Response from developer
Hi So Cal Rider 58, Thank you so much for the feedback! We totally feel your frustration—babies are surprisingly good at "hacking" their way back to your home screen. The reason this happened is likely because Guided Access isn't active yet. Because of Apple’s security rules, we actually aren't allowed to "lock" your phone automatically from inside the app; only the iOS system itself can do that. However, once you set it up, it’s a total game-changer! You can enter Lock Mode in about two seconds just by triple-clicking the side button. To make it as easy as possible for you, we’ve recorded a detailed step-by-step instruction video specifically to show you how to get this set up: https://toddlerlock.app/guided-access-instructions Give that a shot, and your phone (and your settings!) should be much safer next time. Thanks for sticking with us!
