Nidhi Negi—your loyal and fooled customer
Extremely poor and frustrating experience with Bajaj Finance EMI Card service. 😡
My existing EMI Card was suddenly blocked without any proper reason. When I contacted customer service, they simply said that the card cannot be unblocked because I am “not eligible as per their criteria.” However, the shocking part is that with the exact same details and profile, they told me to apply for a new EMI card with a new number, and suddenly I became “eligible.”
This clearly shows how unprofessional and misleading their process is. Instead of helping customers resolve issues with existing cards, they push customers to apply for new ones. Customer service provided no proper explanation, no transparency, and no real support.
This kind of behavior is completely unacceptable from a financial company. Bajaj Finance seriously needs to improve its customer service and stop harassing customers with such illogical policies. Very disappointing experience. 🚫
My existing EMI Card was suddenly blocked without any proper reason. When I contacted customer service, they simply said that the card cannot be unblocked because I am “not eligible as per their criteria.” However, the shocking part is that with the exact same details and profile, they told me to apply for a new EMI card with a new number, and suddenly I became “eligible.”
This clearly shows how unprofessional and misleading their process is. Instead of helping customers resolve issues with existing cards, they push customers to apply for new ones. Customer service provided no proper explanation, no transparency, and no real support.
This kind of behavior is completely unacceptable from a financial company. Bajaj Finance seriously needs to improve its customer service and stop harassing customers with such illogical policies. Very disappointing experience. 🚫
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Literally useless app
Dear Bajaj FinServe team,
I have been facing issue to login by your your mobile app and website as well.
When I tried to login by using mobile app then your app is throwing an error message saying “Suspecious activity identified “ perhaps it doesn’t make any sense. I have been using Icici bank and Axis bank in my mobile but there is no such false information reported by this bakers. Only your Bajaj app is showing such false information to your customers.
I am asking a straight forward question , don’t you have any strong security team who can identify your correct customer ?
Second thing, I wanted to make a part payment through your IVR option. It was sent a link to me as an SMS and asking to click on that link to make part payment. when you are not allowing the your existed customer to access your m mobile app then why do you send mobile app payment link ? Who is that bad designer in your IT system?
It is nothing but stitching the shirt with our head! Doesn’t make any sense.
Also, your app is asking for evidence to login and I tried 3-4 times and always it is getting crash. Can you allow me 1 time to login and close my relationship with you pertinently by making full payment.
Please allow me to login into my account to make part payment, other wise I will escalate to ombudsmen’s and I will collect interest from Monday the amount what I wanted to pay off.
Hope you will have proper customer support
I recommend Apple Store should remove this app from App Store to maintain apple credibility.
I have been facing issue to login by your your mobile app and website as well.
When I tried to login by using mobile app then your app is throwing an error message saying “Suspecious activity identified “ perhaps it doesn’t make any sense. I have been using Icici bank and Axis bank in my mobile but there is no such false information reported by this bakers. Only your Bajaj app is showing such false information to your customers.
I am asking a straight forward question , don’t you have any strong security team who can identify your correct customer ?
Second thing, I wanted to make a part payment through your IVR option. It was sent a link to me as an SMS and asking to click on that link to make part payment. when you are not allowing the your existed customer to access your m mobile app then why do you send mobile app payment link ? Who is that bad designer in your IT system?
It is nothing but stitching the shirt with our head! Doesn’t make any sense.
Also, your app is asking for evidence to login and I tried 3-4 times and always it is getting crash. Can you allow me 1 time to login and close my relationship with you pertinently by making full payment.
Please allow me to login into my account to make part payment, other wise I will escalate to ombudsmen’s and I will collect interest from Monday the amount what I wanted to pay off.
Hope you will have proper customer support
I recommend Apple Store should remove this app from App Store to maintain apple credibility.
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Response from developer
Hi, we are here to assist you. 1. Update to the newest version of the app from playstore 2. If the issue still persists, write to us with details of issue on appsupport@bajajfinserv.in along with A. Phone Number B. Device model & operating system C. Date with Approximate time of issue Mention ref ID AS060126-05. Thank you - Nandini
Multiple bugs on the application on ios and web application both
1. My EMIs showing 16 paid and 8 remaining which is wrong. 8 are paid and 16 are remaining. 2. The application is showing that my EMI FOR MONTH OF JUN IS PAID ON 2nd jun. But I received 2 sms saying my emi is bounce. Now i am struggling to understand what just happened. Also there is no way i can get my answer if my emi is paid or not. If system gets updated from back-end, I will have no clue what just happened. This makes3. When i am trying to use ‘chat with us’ feature, after selecting loans, it asks me ‘please select the relationship you need help with’. After selecting my loan emis, it does nothing. I am stuck with nothing in my hand and feeling helpless. So have to visit some office. This just kills the purpose of an mobile application. The application is showing wrong information or ambiguous behaviour and no place to go to resolve it. If my cibil score drops, i will have to file a case in consumer forum. At least have someone contact me please.
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Rude & uncooperative
These guys are there to harass you and irritate you. Sent me a message on Friday that money will not be deducted on Sunday but next working day which is Monday. Then they charge for bounce charges on Sunday morning. Then when it bounces, the very next day they hire Shree Krishna Collection Agency. These guys will come to your home, create a scene and harass you. The payment plan is decent but don’t think these guys are helpful looking at it. The way they do business should be illegal, and would be in developed nations. And I would honestly file a case against these guys and their collection agents as they harass not only you but others as well. The indian government does not care about its citizens and that is clear with the way these guys Bajaj, moneyview, kredit bee and navi loan are operating. The last loan offer I got despite having 700+ credit score is of 35%, which should be criminal. It’s better that whatever you think you need the money for, you give that up than deal with these money fleecers. Rude and threatening business and to get into any kind of agreement with these people is regrettable. If you are reading this, please don’t even download this app. Written by a good samaritan.
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Response from developer
Hi, we would like to get to the bottom of this. In order to resolve your query, please confirm if you have raised your concern as per below mentioned steps. If not, please visit our mobile App -> Account -> Help & Support -> Raise a Request and help us with required details. Mention the ref ID EX04085-01. Thank you - Preety
Worst Application and Fraud and Cheaters
I took an OD loan from bajaj for around 30 lakhs, starting from the loan processing till we get the loan credit everything they promise they change the words, initially they promise less interest rate to make you send documents and then later they dont fail to stand on their promise and then they increase the interest rate, they also promise cash back… their cash back process also not smooth, this app has lot of bugs.
First they said you will receive cash back on to your bank, but later they said you will receive scratch card, to receive a scratch card also there is a huge delay, after calling them many times once you receive the scratch card then another issue that scratch card dont work, you try to scratch the card but it show server issue again you will have to call them and get the issue fixed but they again take weeks time to fix it, and finally when the scratch works and receive the cash into your app wallet, here comes another issue when you try to withdraw the cash to your bank, by using all the methods (upi, bank account) nothing works because the next screen shows you dont have wallet balance, but when you click on wallet it shows the baalnce… then you will realise what a funny and blunder company Bajaj fianance is.
Dont ever take their services better take Tata OD or any other banks personal loans.
First they said you will receive cash back on to your bank, but later they said you will receive scratch card, to receive a scratch card also there is a huge delay, after calling them many times once you receive the scratch card then another issue that scratch card dont work, you try to scratch the card but it show server issue again you will have to call them and get the issue fixed but they again take weeks time to fix it, and finally when the scratch works and receive the cash into your app wallet, here comes another issue when you try to withdraw the cash to your bank, by using all the methods (upi, bank account) nothing works because the next screen shows you dont have wallet balance, but when you click on wallet it shows the baalnce… then you will realise what a funny and blunder company Bajaj fianance is.
Dont ever take their services better take Tata OD or any other banks personal loans.
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