Worst App
If possible I would have given NEGATIVE rating
Moreover, the useless customer care, which is almost impossible to connect, is only meant to provide an email address.
For eg: you raised a query/concern regarding booking lab test, the executive will say “I’m from OPD department. You raise a query/concern for OPD, the executive will reply “I’m from lab test department.
And remember, you can’t talk to them whenever you want, first, you make a missed call, then they will respond whenever they feel like calling in 24 hrs. If you miss their call, they simply send a message “tried calling you but you didn’t reply” OR if you managed to pick their call, they will answer what I said before.
In a nutshell, their process is lengthy, frustrating and is not of much use. My advice, one should not keep BAJAJ HEALTH as their primary Health Policy.
Rest, my empathy is with the policy holders.
Response from developer
Hi, We would really like to examine the issues you are facing. To help us prioritize this, please send in your email ID, policy and contact number via Instagram DM on our official handle @bajajgeneralinsurance, so that we can help you further. Please do mention the Reference No. BA - 7027, while sending in your details. Caringly yours, Team Bajaj General Insurance
Incredibly frustrating experience – Bugs make it unusable
1 Session Timeout Bug: The app constantly logs me out. Even if I just logged in 5 minutes ago, it forces me to do a fresh login almost every single time I open it to check a detail.
2 Data Fetching Failure: When I click on my policy to view member details, it completely fails to fetch the information. The only workaround that works is force-closing and reopening the app 5 to 6 times, which is ridiculous.
An insurance app needs to be reliable and accessible in crucial moments. Right now, this is one of the worst app experiences I’ve had. I hope the developers release an update to fix these data retrieval and login stability issues soon.
Response from developer
We are sorry to hear about the issue you’re facing with the app. Please share your concern along with the error screenshot via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 7005, while sending in your details. Caringly Yours! Caringly yours, Team Bajaj General Insurance
Waste App
For a company of this scale, the app feels completely outdated. This isn’t a modern smartphone experience. It feels like something built decades ago and never meaningfully upgraded.
The biggest issue is basic usability. Even after logging in, the app forces you to manually add your policy by entering details like policy number and exact premium amount, including decimal values. If there’s even a minor mismatch in the amount, the app simply fails to recognize the policy. That’s not just inconvenient, it’s poor design.
A user should not have to struggle with precision inputs just to access something they already own. There are far simpler and smarter ways to validate policies.
The interface itself is clunky, unintuitive, and far from user-friendly. Navigation is not smooth, and nothing about the experience feels optimized for a modern app.
Given the resources this company has, this level of product quality is disappointing. The current rating reflects that, and unless there’s a serious rethink of user experience and functionality, it’s hard to see this improving.
Right now, this app feels more like a legacy system forced onto a smartphone rather than a product built for users.
Response from developer
We are very concerned to hear this. Request you to elaborate on your query, along with your email ID, policy & contact details via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 6823, while sending in your details. Caringly yours, Team Bajaj General Insurance
Solutions??? Wo kya hota hai
For GOD's sake… stop doing this mental harassment. I am tired of writing mails and waiting for updates.
Response from developer
We are sorry to hear about the issue you’re facing with the app. Please share your concern along with a screenshot of the error and your email ID, policy & contact details via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue. Please do mention the Reference No. BA - 6491, while sending in your details. Caringly yours, Team Bajaj General Insurance
