Payment deducted, but policy not renewed
Insurance App
Response from developer
Hi, Thank you for your kind review, knowing that our services have met your expectations makes us happy! Covering You with Care, Team Bajaj General Insurance
Worst App
Response from developer
We are very concerned to hear this. Request you to elaborate on your query, along with your email ID, policy & contact details via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 7256, while sending in your details. Caringly yours, Team Bajaj General Insurance
If possible I would have given NEGATIVE rating
Moreover, the useless customer care, which is almost impossible to connect, is only meant to provide an email address.
For eg: you raised a query/concern regarding booking lab test, the executive will say “I’m from OPD department. You raise a query/concern for OPD, the executive will reply “I’m from lab test department.
And remember, you can’t talk to them whenever you want, first, you make a missed call, then they will respond whenever they feel like calling in 24 hrs. If you miss their call, they simply send a message “tried calling you but you didn’t reply” OR if you managed to pick their call, they will answer what I said before.
In a nutshell, their process is lengthy, frustrating and is not of much use. My advice, one should not keep BAJAJ HEALTH as their primary Health Policy.
Rest, my empathy is with the policy holders.
Response from developer
Hi, We would really like to examine the issues you are facing. To help us prioritize this, please send in your email ID, policy and contact number via Instagram DM on our official handle @bajajgeneralinsurance, so that we can help you further. Please do mention the Reference No. BA - 7027, while sending in your details. Caringly yours, Team Bajaj General Insurance
Incredibly frustrating experience – Bugs make it unusable
1 Session Timeout Bug: The app constantly logs me out. Even if I just logged in 5 minutes ago, it forces me to do a fresh login almost every single time I open it to check a detail.
2 Data Fetching Failure: When I click on my policy to view member details, it completely fails to fetch the information. The only workaround that works is force-closing and reopening the app 5 to 6 times, which is ridiculous.
An insurance app needs to be reliable and accessible in crucial moments. Right now, this is one of the worst app experiences I’ve had. I hope the developers release an update to fix these data retrieval and login stability issues soon.
Response from developer
We are sorry to hear about the issue you’re facing with the app. Please share your concern along with the error screenshot via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 7005, while sending in your details. Caringly Yours! Caringly yours, Team Bajaj General Insurance
