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Bajaj General User Reviews

Bajaj General
Bajaj General
BAJAJ GENERAL INSURANCE LIMITED
💼 Business

Customer Experience

Positive experience12.1% of reviews
Neutral3.0% of reviews
Negative experience84.8% of reviews

~ Based on 33 written reviews from the US App Store.

Is Bajaj General Safe?

Not enough ratings yet to assess Bajaj General.

Is Bajaj General Legit?

Bajaj General appears to be a legitimate app. AppsHunter Legitimacy Score for Bajaj General is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Need improvement

There is no way to preview a claim after it has been submitted through the app. Users cannot verify what information was submitted or which documents were attached, leaving them uncertain about whether everything was uploaded correctly. I have had to submit the same documents multiple times because there is no way to check which documents are already available and which are missing.

The app also has caching and data-loading issues. Sometimes, when opening the app, the policy and previously submitted claims do not load, and the app displays no claims at all.

Suggested improvements:

1. Add a claim history and preview feature so users can review submitted claim details and uploaded documents at any time.
2. Implement proper caching so previously loaded policy and claim data remain available when reopening the app, with automatic refreshes when needed.
3. Display clear loading and error messages instead of showing an empty claim list when data fails to load.

These improvements would make the app more reliable, reduce duplicate document submissions, and provide users with greater confidence and transparency throughout the claims process.
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jayesh koradejayesh korade

Response from developer

We are sorry about this. Request you to share your email ID, contact, and policy number via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 7562, while sending in your details. Caringly Yours! Caringly yours, Team Bajaj General Insurance

Claim Settled very Fast and 100% Cooperation and Assistance from Bajaj General Insurance team.

I would like to sincerely thank Bajaj General Insurance for the prompt and smooth settlement of my late brother’s Personal Accident (PA) Claim of ₹15 lakh.

On behalf of my father, I personally coordinated with Bajaj General Insurance throughout the claim process. The claim was processed with complete document verification and proper guidance, and the entire settlement was completed within three months.

A special and heartfelt thanks to Diksha Dubey Ma’am (Lucknow) for her constant support, kindness, patience and helping nature. She guided us regarding the required documents and supported us throughout the process, making a difficult time much easier for our family.

I truly appreciate the professionalism, cooperation and prompt assistance provided by Bajaj General Insurance and the entire team.

Thank you once again for your support and for settling the claim in a timely and transparent manner. 🙏

Thank you, Bajaj General Insurance.
Special thanks to Diksha Dubey Ma’am. 🙏

#BajajGeneralInsurance #PAClaim #ClaimSettlement #CustomerSupport #ThankYou #Insurance
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Anubhav Pandey@iafAnubhav Pandey@iaf

Response from developer

Thank you so much for your kind words! It's always a pleasure to know we could be there for you when it mattered. Caringly yours, Team Bajaj General Insurance

Worst UI for accessing Fitpass within the app

It is not easy to access gym pass of Fitpass, if you buy within the app. You need to go to purchases, check for purchase then access from there. Top screen of Fitpass is always hidden under the carefit banner, so you can’t access the edit, search and back buttons of the Fitpass.
Moreover, when you book a workout, and you open the camera for scanning QR, it just shows a blank white screen and doesn’t scan at all. Had to uninstall and reinstall the app about 3-4 times to access that once. Standing outside the gym just doing this for about half an hour. Worst experience ever. And no support available on such an issue from either. Fitpass customer service directs you to Bajaj Customer Service and they are unresponsive.
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Singhal.adiSinghal.adi

Response from developer

Hi, we are sorry for the trouble you've faced. Request you to share your email ID, contact, and policy number via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 7353, while sending in your details. Caringly Yours! Team Bajaj General Insurance

Payment deducted, but policy not renewed

Very disappointing experience. The payment for my car insurance renewal was deducted from my account almost 1 week ago, but my policy has still not been renewed. I have not received the updated policy document or any proper status update from customer support. Despite following up, there has been no clear resolution. Payment-related issues should be handled much faster, especially when insurance coverage is involved. Very poor customer support and service experience.
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Gokumaster310Gokumaster310

Hopeless App

Poor service
punekar007punekar007

Insurance App

The Bajaj General Insurance app is simple, fast, and easy to use. It makes it convenient to manage insurance policies, download policy documents, renew plans, and raise claims from one place. The interface is user-friendly, and the overall experience is smooth and hassle-free. A great app for managing insurance needs efficiently. Highly recommended!
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RatikantDesmukhRatikantDesmukh

Response from developer

Hi, Thank you for your kind review, knowing that our services have met your expectations makes us happy! Covering You with Care, Team Bajaj General Insurance

Worst App

Just selling.. no services
chutiachinachutiachina

Response from developer

We are very concerned to hear this. Request you to elaborate on your query, along with your email ID, policy & contact details via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 7256, while sending in your details. Caringly yours, Team Bajaj General Insurance

If possible I would have given NEGATIVE rating

I haven’t experienced any other pathetic app than this. Rather than explaining everything, I would say, the app is NOT user friendly at all.
Moreover, the useless customer care, which is almost impossible to connect, is only meant to provide an email address.

For eg: you raised a query/concern regarding booking lab test, the executive will say “I’m from OPD department. You raise a query/concern for OPD, the executive will reply “I’m from lab test department.

And remember, you can’t talk to them whenever you want, first, you make a missed call, then they will respond whenever they feel like calling in 24 hrs. If you miss their call, they simply send a message “tried calling you but you didn’t reply” OR if you managed to pick their call, they will answer what I said before.

In a nutshell, their process is lengthy, frustrating and is not of much use. My advice, one should not keep BAJAJ HEALTH as their primary Health Policy.

Rest, my empathy is with the policy holders.
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NaveenBhardwajNaveenBhardwaj

Response from developer

Hi, We would really like to examine the issues you are facing. To help us prioritize this, please send in your email ID, policy and contact number via Instagram DM on our official handle @bajajgeneralinsurance, so that we can help you further. Please do mention the Reference No. BA - 7027, while sending in your details. Caringly yours, Team Bajaj General Insurance

Incredibly frustrating experience – Bugs make it unusable

I am deeply disappointed with the user experience of this app. Even for someone who is tech-savvy, the layout and navigation feel unnecessarily complicated. However, the constant technical glitches are the biggest issue:
1 Session Timeout Bug: The app constantly logs me out. Even if I just logged in 5 minutes ago, it forces me to do a fresh login almost every single time I open it to check a detail.
2 Data Fetching Failure: When I click on my policy to view member details, it completely fails to fetch the information. The only workaround that works is force-closing and reopening the app 5 to 6 times, which is ridiculous.
An insurance app needs to be reliable and accessible in crucial moments. Right now, this is one of the worst app experiences I’ve had. I hope the developers release an update to fix these data retrieval and login stability issues soon.
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SaiPreethamReddySaiPreethamReddy

Response from developer

We are sorry to hear about the issue you’re facing with the app. Please share your concern along with the error screenshot via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 7005, while sending in your details. Caringly Yours! Caringly yours, Team Bajaj General Insurance

Bad experience

When i try to login in app by enter the OTP it never works. It process the otp but not successfully login.
A.M.A.N13A.M.A.N13

Waste App

The Bajaj Allianz Insurance App is honestly one of the most frustrating apps I’ve used in a long time.

For a company of this scale, the app feels completely outdated. This isn’t a modern smartphone experience. It feels like something built decades ago and never meaningfully upgraded.

The biggest issue is basic usability. Even after logging in, the app forces you to manually add your policy by entering details like policy number and exact premium amount, including decimal values. If there’s even a minor mismatch in the amount, the app simply fails to recognize the policy. That’s not just inconvenient, it’s poor design.

A user should not have to struggle with precision inputs just to access something they already own. There are far simpler and smarter ways to validate policies.

The interface itself is clunky, unintuitive, and far from user-friendly. Navigation is not smooth, and nothing about the experience feels optimized for a modern app.

Given the resources this company has, this level of product quality is disappointing. The current rating reflects that, and unless there’s a serious rethink of user experience and functionality, it’s hard to see this improving.

Right now, this app feels more like a legacy system forced onto a smartphone rather than a product built for users.
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Good2Great!Good2Great!

Response from developer

We are very concerned to hear this. Request you to elaborate on your query, along with your email ID, policy & contact details via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 6823, while sending in your details. Caringly yours, Team Bajaj General Insurance

Solutions??? Wo kya hota hai

I am afraid to say that my months long query/concern is still pending even after receiving numerous calls & mails for updated endorsement for my changed number. I am sharing the screenshot for both numbers. The new number is still a Guest for your app whereas the old number is still active on the app. My concern is to change the number on app as well so that in case of auto log out, I can get the OTP.

For GOD's sake… stop doing this mental harassment. I am tired of writing mails and waiting for updates.
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Sakhi GargSakhi Garg

Response from developer

We are sorry to hear about the issue you’re facing with the app. Please share your concern along with a screenshot of the error and your email ID, policy & contact details via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue. Please do mention the Reference No. BA - 6491, while sending in your details. Caringly yours, Team Bajaj General Insurance

Unfit for production. Low build quality and extremely regression heavy.

Even basic functionality like login and logout does not work properly. Every time you clear the cache, you are forced to log in again, and the same issues repeat endlessly.

The form section is even worse. You receive incorrect outputs despite entering valid and accurate information. The e-KYC feature is completely broken—no matter how many times you try to verify, it simply does not work. I was forced to complete e-KYC via the web application, but that is also buggy.

Some features work in the mobile app but not on the web, while others work on the web but not in the app. In the end, both platforms are unreliable and poorly tested.

I genuinely do not understand how this app was approved for public release. It feels unfinished and unfit for real users.
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IOS_User_INIOS_User_IN

Response from developer

We are sorry that you are experiencing some troubles with the app. Please share with us your email ID, policy & contact details via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 6402, while sending in your details. Caringly yours, Team Bajaj General Insurance

Useful but need improvements

The app is very useful for raising claims and other details. App is loaded with too many features and sometimes their internal features are not linked. Like I can see my policy details in the app and able to raise claims but when it comes for policy renewal it says that policy doesn’t exist. When I try to add again, it says policy already exists creating a never ending loop
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manohar723manohar723

Response from developer

We'd really like to review this further. Request you to share your email ID, contact, and policy number via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 6304, while sending in your details. Caringly Yours! Caringly yours, Team Bajaj General Insurance

Unethical and Unreliable : My worst experience with Bajaj Insurance

Bajaj General Insurance has been a complete disappointment when it comes to transparency and customer care. At the time of purchasing the policy, OPD consultation reimbursement was clearly included. However, without any prior intimation, notice, or even a simple SMS, they silently removed this benefit. Making changes to policy features without informing customers is not just irresponsible—it’s unethical.

What makes it worse is that Bajaj never bothers to notify customers about such critical changes, yet they have no hesitation in relentlessly calling multiple times when it’s time for policy renewal. The double standards are shocking: zero communication when benefits are reduced, but constant harassment when they want your money again.

If this is how Bajaj General Insurance treats loyal customers—by quietly downgrading coverage and offering no transparency—then it’s hard to trust them with something as important as health insurance. Highly disappointing experience. I would not recommend them to anyone looking for a reliable and honest insurer
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Worst__Worst__

Response from developer

Hi, we are sorry for the trouble you've faced. Request you to share your email ID, contact, and policy number via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 5094, while sending in your details. Caringly Yours! Caringly Yours! Team Bajaj General Insurance.

NEVER BUY

Very poor customer support experience. I was given an insurance policy through my HDFC credit card without my clear consent, and when I contacted Bajaj Allianz to cancel it, there was no proper response from their team even after multiple emails and calls.

It’s extremely disappointing that such unauthorized policies are being processed and customers are made to pay EMI without approval. The support team doesn’t respond on time, and the complaint process is very slow.

I strongly advise others not to buy or activate any policy through third-party offers or credit card calls. Always verify carefully — Bajaj Allianz needs to improve transparency and customer service urgently.
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abi maheshabi mahesh

Response from developer

Hi, we are sorry for the trouble you've faced. Request you to share your email ID, contact, and policy number via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 6029, while sending in your details. Caringly Yours! Team Bajaj General Insurance

Worst app

The app is so buggy. Don’t understand what the developers and testers are doing at the backend.
Adesh IngaleAdesh Ingale

Response from developer

We are sorry that you are experiencing some troubles with the app. Please share the details of your issue via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 7257, while sending in your details. Caringly Yours! Caringly yours, Team Bajaj General Insurance

Poor and bad customer support. Just cut the call and don’t take any policy through HDFC

I have taken this plan through HDFC. The Hdfc sales person told me that you can cancel within 15days and will get full refund. And they have told this plan got benefits and you will get to know full benefits when you take the plan. So i took and i didn’t like them as they are of no use to me. So i checked with both hdfc and bajaj team to cancel. The best part both are saying it cannot be cancelled from their end. Its been more than 10 days i have applied for cancellation and i still get same copy paste message “our team will get back with you in 24 hours” and they never get back until i check with them. Even i called the customer support i have been in the call for 1 hour waiting 🥱. After a lot the explanation they gave was, it was done through hdfc and i need approval from hdfc to cancel. I mean what ?!! I am a customer of the plan who is HDFC?! He is just a mediator who brought you customer why do you need approval from hdfc?! Anyways don’t fall for the trap, unless you are knowing all benefits and its useful to you. Savdaan rahe satark rhe! Jai hind !
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Ratan rjRatan rj

Response from developer

We are sorry to hear about the issue you’re facing with the app. Please share your concern along with the error screenshot via Instagram DM on our official handle @bajajallianzgeneral and mention this verification code 5788 in the subject line. We’d be happy to help. Caringly yours, Team Bajaj Allianz General Insurance

Unsupportive App

Trying to raise a reimbursement claim for OPD from last four days, but the new updated mobile app is not supportive. All the required details asked on the first page is not getting saved Neither after clicking the next button, upload document page is not getting loaded. The only message on the screen I can read is please wait. We are working on your application . Also, the support team or contact us tools are managed by AI, which is not understanding my problem. Tried connecting them Via phone via WhatsApp and by email, but since last four days, my query is unsolved and the app is sending me a message that we have solve your query and asking me to provide review and ratings. There should be some kind of customer support on call, even though after connecting from various sources from last four days, I haven’t received any call. I am struggling to apply and claim for my reimbursement.
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Sam_PirSam_Pir

Response from developer

We are sorry to hear about the issue you’re facing with the app. Please share your concern along with the error screenshot via Instagram DM on our official handle @bajajallianzgeneral and mention this verification code 5766 in the subject line. We’d be happy to help. Caringly yours, Team Bajaj Allianz General Insurance

Useless app

Update: even after writing mails and following up and talking to your customer care, your customer care is seemingly useless as they don’t have visibility to most of the issues. The policy has not been issued even after 4 days of payment being made. No one at a level above takes note of these things in addressing these. Pretty sad. Others like HDFC, SBI are much better.

You can not renew the policy using this app. Customer service is also too sluggish to understand the concerns.
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Abnoxious10Abnoxious10

Response from developer

Hi, request you to elaborate on your concern in detail and along with your email ID, contact, and policy number via Instagram DM on our official handle @bajajallianzgeneral so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 5719, while sending in your details. Caringly yours, Team Bajaj Allianz General Insurance