Bajaj Housing Finance User Reviews

Name: Bajaj Housing Finance
Rating: 3.32713 (376 reviews)

Bajaj Housing Finance

Bajaj Housing Finance Limited

💰 Finance

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Interest rates are scam

Agents will give you best rate and say it will update as per RBI repo rate but fact is they will increase when RBI increases but not reduce when RBI reduces so your interest will always grow bigger never reduce and they dont have direct link repo rate loans so they always say its as per our standard and conditions

jaybhatia55

5 months ago

Response from developer

Hi Customer, We would like to discuss with you with regards to your experience with us. Can you provide us your customer ID at bhflwecare@bajajhousing.co.in so that we can reach out?

No nonsense app

Can find all the important documents and details conveniently - any additional services required are not difficult to find. Never faced issues with overall app performance

VYash28

6 months ago

Response from developer

Dear Yash, It is delightful to hear such positive words, and it’s always a pleasure to serve our users. - BHFL Team

Amount debited without intimation to customer

Amount got debited from my account, when I called customer executive they don’t have proper info, they don’t know who will resolve the our issue, whom should we ask for the debited amount , total worst experience with Bajaj.
Just for an escaping they will that they will get back but they won’t.

Shashi Kumar G

6 months ago

Response from developer

Hi Customer, We would like to discuss with you with regards to your experience with us. Can you provide us your customer ID at bhflwecare@bajajhousing.co.in so that we can reach out?

Worst service ( they don’t deserve even one star)

Bajaj Housing Finance has been extremely unresponsive after the loan was approved. They keep presenting auto-debits without any explanation, causing unnecessary stress. During loan processing they were proactive, but once the loan was taken, the service became terrible and unprofessional. No clear answers, no support, and no accountability. Very disappointing experience.

setty2

7 months ago

Response from developer

Hi Customer, We would like to discuss with you with regards to your experience with us. Can you provide us your customer ID at bhflwecare@bajajhousing.co.in so that we can reach out?

New version of the App is so good

New version of the app ha so many options which are not available in other banks. Really good to use

Prasanth Ch

8 months ago

Response from developer

Dear Customer, It is delightful to hear such positive words, and it’s always a pleasure to serve our users. - BHFL Team

Useless App. Pre payment functionality will never work

I have never encountered such a useless organization. The interest charged is much higher than a conventional home finance institution. The app never lets you do a prepayment option. Going to office is as waste of an excerise as possible. My suggestion to any prospective borrower. Please please don’t take any loan from Bajaj Finance. They will ensure that you pay the highest interest and in full even if you wish to foreclose, by whatever means possible.

Zia_Rizvi

10 months ago

Response from developer

Hi Customer, We would like to discuss with you with regards to your experience with us. Can you provide us your customer ID at bhflwecare@bajajhousing.co.in so that we can reach out?

Very unprofessional work

Since Past 1month I have been trying to do part payment through aap but the app is not responding for the part payment page even of lots of complaints email they guys are not resolving the issue ,instead they are asking to come to their office and do the payment their

Armanav

10 months ago

Response from developer

Dear Customer, We have fixed the reported observation. Can you please reinstall and check.

Highly Professional Application

Have seen the bank and application Evolv a lot. Can surely mention this is one of the top applications I have seen in the BFSI industry. Even Bajaj’s Products are really very customer friendly.

Ishwar Sukheja

a year ago

Response from developer

Dear Ishwar, It is delightful to hear such positive words, and it’s always a pleasure to serve our users. - BHFL Team

Worst service

I got my loan approved from here. After some disbursement, this people are not ready to disburse loan in name of some scheme confirmation. Even when i have made 90% of my own contribution this people are not ready yo pay 90% of their approved loan amount.
Struggling since 3 weeks. I asked them to call me or give me your number but nothing. They only like to email. In this process i am losing time and builder is very upset. Thinking to switch my loan. Suggest me something good guys…

Lopesh Patel

a year ago

Response from developer

Hi Customer, We are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot at bhflwecare@bajajhousing.co.in for further assistance.

App loading issues in IOS

App does not load. When I click on the icon it opens and then crashes immediately.

Bharatvb7

a year ago

Response from developer

Dear Customer, We are experiencing a technical issue with our iOS mobile App. To resolve this, please uninstall and reinstall the App for uninterrupted access to our services. We regret the inconvenience caused and appreciate your patience and support. Please write to bhflwecare@bajajhousing.co.in in case of queries or clarifications. Committed to assisting you every step of the way.

Bugs in app

App is closing in few seconds, every time after opening the app, please resolve it ASAP

Wrattari

a year ago

Response from developer

Dear User, Thank you for bringing it to my attention. We have fixed the reported issue. We have released a new version to fix the issue. Request you to update. In case if you face any issue, you can drop an email to bhflwecare@bajajhousing.co.in

BHFL’s Pathetic Customer Service: A Nightmare for Loan Customers

Bajaj Housing Finance Limited (BHFL) has been failing its customers with poor post-loan customer service. Many borrowers are frustrated with the company’s lack of responsiveness and unfair charges, making even simple requests a nightmare.

Key Issues Faced by Customers
1.No Response to Emails and WhatsApp Chats
Customers trying to change their EMI bank account after completing the mandate process are left in the dark. Despite repeated follow-ups via email and WhatsApp, BHFL fails to respond, causing unnecessary delays.
2.Multiple Requests Ignored
Borrowers are forced to request account changes multiple times, but BHFL continues to delay action without any proper explanation, adding to customer frustration.
3.Unfair Bounce Charges Due to Misguidance
BHFL misguides customers about advance payment dates, leading to bounced transactions and unnecessary penalty charges. Customers who try to make timely payments still end up being penalized due to BHFL’s lack of transparency.

This kind of service is unacceptable for a financial institution that handles people’s hard-earned money. BHFL needs to take immediate steps to improve its customer service, address grievances promptly, and ensure fair treatment of its borrowers.

Vipeen Sarode

a year ago

Response from developer

Hi Customer, We would like to discuss with you with regards to your experience with us. Can you provide us your customer ID at bhflwecare@bajajhousing.co.in so that we can reach out?

On My Palm

Everything related to my home loans is now on my palm.

I download my interest certificate, repayment schedule, Statement of account and also part pay in a jiffy.

himanshupuri1991

2 years ago

Response from developer

Dear Himanshu, It is delightful to hear such positive words and it’s always a pleasure to serve our users. - BHFL Team

BHFL - Disgusting company

Customer support is very poor. Their application and website is only in their favour. BHFL does not have any facility to help costumer. All the experience I had with BHFL are worst. I want to say so many bad words for their system but with due respect to the rating policy, I will mention only sophisticated words.
Under self service options for customers, they have demand for top up, some other loan but not any option to request required papers. It is not at all customer oriented. One star I gave so that I can post review. There should be system to review in negative to some companies.
Consumers should stop taking help of such companies. Disgusting!

acerohan

3 years ago

Response from developer

Hi Customer, We would like to discuss with you with regards to your experience with us. Can you provide us your customer ID at bhflwecare@bajajhousing.co.in so that we can reach out?

Erroneous Application

If a customer is travelling overseas he/she won’t be able to use the application as the Errors are not being removed.

I am able to access all my bank/ credit card apps being overseas but neither your application nor website.

What’s the point of having a facility if I am not able to use when in dire need.

Ruchir Masand

3 years ago

Response from developer

Hi Ruchir, Due to security concern we have restricted the application. In parallel we are working on reported concern. If you need any further assistance with respect to service you can drop email to bhflwecare@bajajfinserv.in

An Unfortunate Experience with Bajaj Housing Finance Limited

My experience with Bajaj Housing Finance Limited has been nothing short of a nightmare. The company's unethical practices and lack of transparency have left me extremely dissatisfied and frustrated.

First and foremost, Bajaj Housing Finance drastically increased both the interest rates and the tenure of my loan without providing any prior notification. This sudden and unexplained change meant that I would have to pay EMIs until the age of 86, a shockingly extended period that significantly burdened my financial planning. The complete lack of communication from their end is unacceptable and showcases their disregard for customers' financial well-being.

The ordeal of closing the loan was equally distressing. The process dragged on for nearly three months, causing unnecessary delays and stress. The lack of efficiency and professionalism during the closure process only added to my frustration with the company.

The staff at the Jayanagar branch were equally disappointing. Rather than focusing on assisting customers, they seemed more interested in their personal discussions and social media activities. Their lack of concern for customers' queries and issues was evident, and it was disheartening to see such unprofessional behavior from a financial institution.

As a customer, I expected transparency, efficiency, and professionalism from Bajaj Housing Finance, but unfortunately, I was met with disappointment at every turn. Their failure to address customer concerns and their apparent disregard for ethical practices have severely tarnished their reputation in my eyes.

In conclusion, I strongly advise against choosing Bajaj Housing Finance Limited for any financial services. Their unethical practices, lack of transparency, and unprofessional staff make them an unreliable and burdensome option. I regret having associated with this company and would caution others to explore more reputable and customer-focused alternatives for their financial needs.

rajvardhan1

3 years ago

Response from developer

The inconvenience caused to you is deeply regretted. Try to clear the app data and cache. Also, please make sure that the device is connected to the internet. If nothing works, please share the registered mobile number, device details and service provider details at bhflwecare@bajajfinserv.in.

User friendly application

Easy to make part payment and showing loan details with all statements.

Virag_

3 years ago

Response from developer

Hi Virag, Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better.

Good app

Able to make payment on single click
Able to download the documents

B_Pratham

4 years ago

Response from developer

Hi, Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better.

Unable to proceed request error

The app has everything you need however every time I try to login it through a error “Unable to proceed request” very rarely I got into application.

This is super frustrating. Developer need to fix the issue.

netaji123

4 years ago

Response from developer

Hi, We regret the inconvenience caused. Try reinstalling the app and login. In case the issue still persists, please drop us an email at bhflwecare@bajajfinserv.in along with error screenshot. Our customer care executive will surely get in touch with you at the earliest to resolve your query. Thank you!!

Requesting access to private information

The app requests permission for a whole lot of accesses ranging from collecting and monitoring list of apps in my device, SMS related to financial transactions, my contacts, my location and a list of my accounts saved on my device for credit profiling. One has no option to select which to allow abs which not to. If you do not accept then as a customer or otherwise one cannot gain access to the app. Ofcourse, I have a choice here to use the services of the app by accepting to share all of the above stated information. As a customer like all other financial institutions why can’t Bajaj just provide this value add or customer experience without asking for a whole lot of accesses which is private in nature.

Ponaps