Poor Service, No Accountability & Endless Customer Follow-ups
My experience with BHFL has been extremely disappointing. The biggest issue is the complete lack of proper customer support and communication. Even after selecting English or Telugu as the preferred language while contacting customer care, representatives often continue speaking only in Hindi, making communication difficult and frustrating.
More importantly, customer care representatives often seem unaware of the actual issue or context of our query. We have to explain the entire situation repeatedly, yet they are unable to understand what assistance we are expecting or provide a meaningful resolution. Calling customer care feels like a complete waste of time.
We have also faced serious issues with loan servicing. We were asked to pay EMIs without proper clarity regarding the required payment/cheque formalities. Despite sending multiple emails and repeatedly following up for clarification, we received little to no meaningful assistance. When responses do come, they are often blunt, generic, and fail to address the actual questions raised.
This is extremely frustrating when customers are dealing with their hard-earned money and important financial commitments. A financial institution should provide transparency, accountability, and responsive customer support—not force customers to continuously chase them for answers.
BHFL seriously needs to improve its customer service, language support, communication, and complaint resolution process. My experience has been extremely frustrating and disappointing.
More importantly, customer care representatives often seem unaware of the actual issue or context of our query. We have to explain the entire situation repeatedly, yet they are unable to understand what assistance we are expecting or provide a meaningful resolution. Calling customer care feels like a complete waste of time.
We have also faced serious issues with loan servicing. We were asked to pay EMIs without proper clarity regarding the required payment/cheque formalities. Despite sending multiple emails and repeatedly following up for clarification, we received little to no meaningful assistance. When responses do come, they are often blunt, generic, and fail to address the actual questions raised.
This is extremely frustrating when customers are dealing with their hard-earned money and important financial commitments. A financial institution should provide transparency, accountability, and responsive customer support—not force customers to continuously chase them for answers.
BHFL seriously needs to improve its customer service, language support, communication, and complaint resolution process. My experience has been extremely frustrating and disappointing.
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AAdhi@143
Best application
Thank you team for enabling option to make part payment online which helps in managing finances and reducing term for HL
VIVande bharat ind
Response from developer
Dear Customer, It is delightful to hear such positive words, and it’s always a pleasure to serve our users. - BHFL Team
App not working
I have been trying to login for past few days, getting error message “your request cannot be processed…”. Tried with mPin and email, both are not working.
RDRaju Dudla
Response from developer
Dear Customer, We regret the inconvenience you had to face. For better assistance please share your Mobile number and Email information with bhflwecare@bajajhousingfinance.in. We will be happy to assist you
App not working
When I tried to login to app it says “your request could not be processed at this moment.”
Been trying from last 5 days same result
Been trying from last 5 days same result
BBhargavputumbaka
Response from developer
Hi Customer, We would like to discuss with you with regards to your experience with us. Can you provide us your customer ID at bhflwecare@bajajhousing.co.in so that we can reach out?
Interest rates are scam
Agents will give you best rate and say it will update as per RBI repo rate but fact is they will increase when RBI increases but not reduce when RBI reduces so your interest will always grow bigger never reduce and they dont have direct link repo rate loans so they always say its as per our standard and conditions
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Jjaybhatia55
Response from developer
Hi Customer, We would like to discuss with you with regards to your experience with us. Can you provide us your customer ID at bhflwecare@bajajhousing.co.in so that we can reach out?
