Excellent Banking Experience
Response from developer
Hi Lavi! We thank you for your appreciation. It encourages us to do better every time!
Cannot even register
Response from developer
Hi Sir/Mam, we understand you did not have a great experience with us. We request you to share some additional details on this link https://Feedback.aubank.in/survey/S/S so that we can assist you better.
Smooth UPI Experience & Great Overall App
Response from developer
Hi Dev, We thank you for your appreciation. It encourages us to do better every time!
Poor NRI customer service
The team seemed to have limited knowledge of the process, and communication was poor. It took almost a month to open my account, whereas another service provider completed a similar process in just two weeks. Almost every step required repeated follow-ups.
Due to incorrect guidance from the team, I also incurred a wire transfer fee because of a failed transfer. Eventually, I became frustrated and requested account closure. Unfortunately, even after two weeks and multiple follow-ups, the closure is still pending.
Overall, the products may look attractive, but the customer service experience has been extremely poor. I would strongly recommend considering these factors before choosing AU Bank, especially for NRI services, unless you have plenty of time and patience.
Response from developer
Hi Sir/Ma'am, we understand you did not have a great experience with us. We request you to share some additional details on this link https://Feedback.aubank.in/survey/S/S so that we can assist you better.
Data collection
Which is expected but the actual card offered in the end of the process is likely not what you want or at the limit you want.
The limit given to me at a cibil of 790+ was 35,000₹. Which is hilarious and frankly insulting.
However the bank reserves the right offer what they want.
For me.
The card offered and credit limit could’ve been done provisionaly (based on income, cibil, etc) before any major data collection. Then if concented continue with the whole process. Adjust limits or whatever.
There are issues concerning privacy, just a day after data submission i recieved calls from loan providers mostly scams (offering line of credit at 0% interest rate).
So consumer beware.
Response from developer
Hi Javed, we understand you did not have a great experience with us. We request you to share some additional details on this link https://Feedback.aubank.in/survey/S/S so that we can assist you better.
