Data collection
Which is expected but the actual card offered in the end of the process is likely not what you want or at the limit you want.
The limit given to me at a cibil of 790+ was 35,000₹. Which is hilarious and frankly insulting.
However the bank reserves the right offer what they want.
For me.
The card offered and credit limit could’ve been done provisionaly (based on income, cibil, etc) before any major data collection. Then if concented continue with the whole process. Adjust limits or whatever.
There are issues concerning privacy, just a day after data submission i recieved calls from loan providers mostly scams (offering line of credit at 0% interest rate).
So consumer beware.
Response from developer
Hi Javed, we understand you did not have a great experience with us. We request you to share some additional details on this link https://Feedback.aubank.in/survey/S/S so that we can assist you better.
Poor customer support and misleading Credit Card upgrade process
I raised multiple complaints and even shared the call recording, but the responses were generic and did not address my actual grievance. I ultimately had to pay the disputed amount under protest to protect my CIBIL score and escalate the matter to the RBI Ombudsman.
I expect better transparency, fair grievance handling, and customer support from a bank. I hope AU Bank improves its upgrade process and complaint resolution system.
Response from developer
Hi Arjinder, we understand you did not have a great experience with us. We request you to share some additional details on this link https://Feedback.aubank.in/survey/S/S so that we can assist you better.
New Update
Response from developer
Hi Ravi! We thank you for your appreciation. It encourages us to do better every time!
Good bank but buggy application
Even the basic functionality like fund transfer is a cumbersome business.
The bank changed the name of the application even the UI/UX but what’s the use if the functionality isn’t working.
My request to developers is to focus on more on Unit testing before pushing it to the production pipeline.
Response from developer
Hi Sir/Ma'am, we understand you did not have a great experience with us. We request you to share some additional details on this link https://Feedback.aubank.in/survey/S/S so that we can assist you better.
Buggy App doesn't look like a bank app
Response from developer
Hi Sir/ Ma'am, we understand you did not have a great experience with us. We request you to share some additional details on this link https://Feedback.aubank.in/survey/S/S so that we can assist you better.
