A national embarrassment
This is essentially the featured app for their entire country and a feature of their tourism industry. The quality is literally lower than that of a college student in a public university of they were to create an app from scratch. I’m not even mad that it doesn’t work, I’m more embarrassed for the good people of their country.
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Works good
Works great the atm took my card and I only had access to
My digital cards this came in handy
My digital cards this came in handy
Keeps saying my internet is slow
But it’s not. It’s the sites issue. Glitches every time to where you have to re input your information four or five times. I’m not even verified yet bc of all of this.
Feedback on Bakong Tourists App
I really wanted to use Bakong Tourists during my upcoming trip to Cambodia because I believe the concept is excellent. Having a secure, official payment solution that allows foreign tourists to pay KHQR merchants—including small businesses, street vendors, and tuk-tuk drivers—would be extremely useful.
Unfortunately, my experience with the app has been very frustrating.
I have attempted the KYC verification process approximately 10 times, with more than 25 attempts to upload the required documents/photos. Despite repeatedly following the instructions and retrying the process, the app consistently failed to complete the submission successfully.
At first, I assumed I might have been doing something incorrectly, so I kept trying different approaches. However, after so many attempts, I believe the problem is more likely related to the app’s verification/upload process than user error.
I also found the payment/funding information somewhat confusing, particularly regarding the differences between Visa and Mastercard support, USD payments, and topping up the Bakong balance. For a tourist, the process should ideally be very straightforward:
Verify identity → link a U.S. card → fund the wallet → scan KHQR → pay.
Another concern is that, based on the current information, unused funds cannot yet simply be returned to the original credit card and may require cashing out at a designated location before leaving Cambodia. Combined with card top-up fees, this makes tourists understandably hesitant to put significant funds into the wallet.
I sincerely hope NBC and the Bakong Tourists development team will continue improving the service. The underlying concept is excellent, and I would genuinely like to use it. However, the KYC process needs to be much more reliable and forgiving, particularly for international tourists who may be using U.S. passports and foreign mobile networks.
Some improvements I would strongly recommend:
* Make document/photo uploads more reliable and provide a clear explanation when an upload fails.
* Provide a way to resume or retry KYC without repeatedly starting the process from the beginning.
* Clearly explain which Visa and Mastercard functions are currently supported.
* Clearly disclose all card top-up fees before the transaction is confirmed.
* Implement a straightforward refund/withdrawal mechanism back to the original card.
* Provide better error messages that tell users exactly what needs to be corrected.
* Consider offering a manual verification/support option when automated KYC repeatedly fails.
I ultimately decided to stop trying after many unsuccessful attempts. I am disappointed because I really wanted this service to work, and I believe it could be an excellent tool for tourists visiting Cambodia.
I hope this feedback is useful to the development team. I would be happy to try Bakong Tourists again in the future if the registration and KYC experience becomes more reliable.
Unfortunately, my experience with the app has been very frustrating.
I have attempted the KYC verification process approximately 10 times, with more than 25 attempts to upload the required documents/photos. Despite repeatedly following the instructions and retrying the process, the app consistently failed to complete the submission successfully.
At first, I assumed I might have been doing something incorrectly, so I kept trying different approaches. However, after so many attempts, I believe the problem is more likely related to the app’s verification/upload process than user error.
I also found the payment/funding information somewhat confusing, particularly regarding the differences between Visa and Mastercard support, USD payments, and topping up the Bakong balance. For a tourist, the process should ideally be very straightforward:
Verify identity → link a U.S. card → fund the wallet → scan KHQR → pay.
Another concern is that, based on the current information, unused funds cannot yet simply be returned to the original credit card and may require cashing out at a designated location before leaving Cambodia. Combined with card top-up fees, this makes tourists understandably hesitant to put significant funds into the wallet.
I sincerely hope NBC and the Bakong Tourists development team will continue improving the service. The underlying concept is excellent, and I would genuinely like to use it. However, the KYC process needs to be much more reliable and forgiving, particularly for international tourists who may be using U.S. passports and foreign mobile networks.
Some improvements I would strongly recommend:
* Make document/photo uploads more reliable and provide a clear explanation when an upload fails.
* Provide a way to resume or retry KYC without repeatedly starting the process from the beginning.
* Clearly explain which Visa and Mastercard functions are currently supported.
* Clearly disclose all card top-up fees before the transaction is confirmed.
* Implement a straightforward refund/withdrawal mechanism back to the original card.
* Provide better error messages that tell users exactly what needs to be corrected.
* Consider offering a manual verification/support option when automated KYC repeatedly fails.
I ultimately decided to stop trying after many unsuccessful attempts. I am disappointed because I really wanted this service to work, and I believe it could be an excellent tool for tourists visiting Cambodia.
I hope this feedback is useful to the development team. I would be happy to try Bakong Tourists again in the future if the registration and KYC experience becomes more reliable.
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Can’t use app
Keep getting error message at the account creation stage when I try to verify my email address, can’t use the app at all.
