Bakong Tourists User Reviews

Bakong Tourists
Bakong Tourists
National Bank of Cambodia

Customer Experience

Positive experience14.3% of reviews
Neutral8.6% of reviews
Negative experience77.1% of reviews

~ Based on 35 written reviews from the US App Store.

Is Bakong Tourists Safe?

Not enough ratings yet to assess Bakong Tourists.

Is Bakong Tourists Legit?

Bakong Tourists appears to be a legitimate app. AppsHunter Legitimacy Score for Bakong Tourists is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

does anyone know how to code software in this country

i have tried to verify my identity a dozen times, on a dozen different wifi networks and with cellular data, to no avail. gonna be stuck using cash for the next two weeks so that’ll be fun

Absolute trash

Wasted an hour retrying verification process that never works

Impossible

It’s absolutely ridiculous and impossible to get verified even with super fast internet connection, after weeks of trying I’ve just given up on this app

Feature Change/Release

Was working but they released a big feature change and now it is broken. It should be processing payments directly with your merchant but you can’t link a card. Was not properly tested prior to release. In theory that sounds great but it does not work. Might as well roll back to a version where customers are happy until the bug is fixed instead of leaving a broken version public.
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3DS not supported error

Was working fine for a while, but getting a bunch of error now adding card.

Endless verification loop

Who knows if it works. The app doesn’t resize on the screen very well, it’s not possible to re enter your birthdate if you make a mistake, the passport photo upload doesn’t detect information and the selfie verification gets stuck.

Need to fix your servers

Going on a border run to Bavet and wanted to download this app. Get all the way to the end to submit information and always get error thst I need to check my internet connection. My internet for Wi-Fi and cellular is great. You just need to fix your connection or servers.

Garbage

The app is so useless that the face verification cannot even function properly. Specifically, face verify does not even give enough time. Any data recorded is lost. Waste of time. The bugs need to be addressed for this app to be viable.

Verification Data not sent

It kept saying that verification data can not be sent because of the Internet connection. I tried through WiFi and on cellular data . I think this is what the other users said as well

Greed

Avoid this app like a loan shark; the fees are insane. Any expat will advise against this app. Such a pity, because if there wasn’t so much greed, the app could actually be useful.

Great experience

We’ve been using this app without any problems, and it’s been a great experience. The fees are lower than using ATMs and the overall experience is great - can use at any place, even very local street stalls

App still working?

I tried to verify my account but no response.

Useless piece of garbage app

This app does not function at all. Couldn’t even register an account. Actually I couldn’t even get passed the email verification (which is step 1 lol). I entered 2 different email addresses and when I press “next” to send a verification email I get an error message that says “something went wrong”. Great app 👎, my 8 year old could have built a better app. Useless waste of time.
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Can’t get past verification

I’ve tried like 5 times now. Even deleted and restarted the app, and created a new account. Still won’t work.

Poor app

Whilst they allow a Visa card to be added this does not seem to be for a Wise Visa card

App has glitches in it

Always make sure you have cash backup as this Bakong apps definitely has glitches in it when you try to make a qr payment, seems to be hit and miss with it, otherwise a great way of paying in Cambodia

Makes paying cashless easy

Very good app to use in Cambodia. You can pay local shops with dollars or local currency. Top up and you can use it everywhere. There is no need to have local paper money to lose in your pocket. Some street items are less than a dollar. Thanks

easy to use and faster payment method

we found we had to get cash out all the time whilst in cambodia. Using this app was much more helpful as you could get out a bulk sum with only a 2$ transaction fee (most ATMs in cambodia are 5$). Plus everywhere accepts QR code payments even street vendors and it is the way locals pay for food. it’s also really easy to transfer between real and dollars on the account. Would recommend :)
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Way too buggy

I am traveling to Cambodia and a few other countries so decided to download this app. Just like everyone else, I could not get past the verification stage. It times out within seconds. Seems totally useless.

Broken app

I have the same problem as other reviewers, the face recognition and verification process does not work properly. The app is not usable. The tech support is very fast, friendly, and eager to help but, they are not able to help so far.