Terrible
This app needs an overhaul. Apple Pay doesn’t work. Can’t autofill credit card info. Can’t purchase a one way ticket. PLEASE fix these problems!
Terrible
Always glitching, unable to make changes and when calling the office they get angry when you tell them. They said it was fixed and when I reported it was not the response was, “well the COO told us it was so you must be wrong.” Terrible app, even worse customer service at the ferry terminal.
The Actual Worst
This ferry app and system do not function in a way that is at all beneficial to the passengers. Rarely are there updates and when update ads provided they are hours after the problem has actually occurred. Highly doubt things will change once the sale is final.
Can’t modify reservation
Can no longer modify/transfer existing reservations (has been this way for weeks!!). Please fix this!!
The worst app
Can’t change reservations still. App needs an update and some work desperately.
Missing an important use-case
The app doesn’t handle the common situation of already being on the island and needing to buy a “day pass” to the mainland. I’ve been told this is because there’s a fear that people would abuse or misuse these tickets from the mainland, but that’s all easily avoidable — I say this as a longtime software developer.
It also doesn’t seem to allow for the maintenance of a profile so that you wouldn’t have to fill in the same, repetitive, unchanging information with every purchase.
@DevTeam: I’d be happy to discuss all of this at length.
It also doesn’t seem to allow for the maintenance of a profile so that you wouldn’t have to fill in the same, repetitive, unchanging information with every purchase.
@DevTeam: I’d be happy to discuss all of this at length.
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App is crap so far
It needs
- add an account so I can save all of my info and don’t have enter it from scratch every time
- make booking a tram more prominent. Don’t stick it near adding over sized luggage. It’s a little more impt.
- add one way ferry and tram booking
- remove the stuff that’s not needed, like my dogs weight and breed
- the app takes over media and will stop music and videos
- add an account so I can save all of my info and don’t have enter it from scratch every time
- make booking a tram more prominent. Don’t stick it near adding over sized luggage. It’s a little more impt.
- add one way ferry and tram booking
- remove the stuff that’s not needed, like my dogs weight and breed
- the app takes over media and will stop music and videos
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Terrible
I can’t pull up my tickets in the app. yesterday, the boat left early without me and my reservation and made me an hour late for work. are developers ever going to fix the app so that works properly?
Basic UX
Cannot tell which direction the ferries are moving (previous website showed direction of ferry)
No alerts provided. Alerts of when the ferry is late or confirmation of when the tram will pick you up is important (was highlighted by BHI Transport at community meeting)
Cannot tell which ferry is contractor vs passenget.
Cannot tell is ferry is late.
No alerts provided. Alerts of when the ferry is late or confirmation of when the tram will pick you up is important (was highlighted by BHI Transport at community meeting)
Cannot tell which ferry is contractor vs passenget.
Cannot tell is ferry is late.
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Bald Head Island homeowner
Please go back to the old way. This is a horrible system for people that live on the island!!
Seems like you turned off ability to write reviews
Guessing you’d have more than 14 one star reviews
This is without a doubt the worst ferry app possible
I’m a homeowner.
You cannot book one ways.
You can’t book tram one way.
You cannot change reservations if you are running late one or both ways easily.
Staff need to be able to count on their ferry and not be on standby.
There is no way guest to the island will be able to figure this out.
I don’t know why I’m surprised that Private Equity thought rolling out this half baked product during prime season was a great idea. Your guys are the worst. Thanks for 2008 and your continued failing of the public.
Put the old system back in place until you figure this out.
Regards,
Karen Capel, Attorney at Law
You cannot book one ways.
You can’t book tram one way.
You cannot change reservations if you are running late one or both ways easily.
Staff need to be able to count on their ferry and not be on standby.
There is no way guest to the island will be able to figure this out.
I don’t know why I’m surprised that Private Equity thought rolling out this half baked product during prime season was a great idea. Your guys are the worst. Thanks for 2008 and your continued failing of the public.
Put the old system back in place until you figure this out.
Regards,
Karen Capel, Attorney at Law
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Ugh
Need to be able to book a 1 way trip. I don’t always know when I’m leaving the island.
Homeowners don’t have required departure
This app needs massive improvements . As a homeowner, I don’t have a fixed departure date but I am forced to enter one and then the tram shows up to pick me up when I am not leaving. We need some way to book one way to the island with no departure date.
Inconsiderate
Poor integration and even worse timing. This app is about as reliable as the ferry itself. This system cares very little about helping the workers (the actual people who make the island an enjoyable place to visit) travel to and from work.
Many functions do not work
Apple pay and wallet ticket integration not working.
Response from developer
Dear valued customer, We have just integrated the Apple Pay functionality into the app. Really appreciate your feedback. Thank you!
Totally unmanageable
I would give this app a -100 if I could. I watched the tutorial & nothing worked as it should. The app kicked me out each time I tried to put in my destination & then kept giving me a map of the port I should go out of which I had tried to put in. Thus is an epic fail:(
Terrible
Can’t buy tickets. Nothing seems to work
Terrible (isn’t loading right)
I don’t know if this is “live” yet but it’s terrible right now.
