Bally Bet Sportsbook User Reviews

Name: Bally Bet Sportsbook
Rating: 4.43897 (6046 reviews)

Bally Bet Sportsbook

Ballys Interactive LLC

🎬 Entertainment

⚽ Sports

What users say

Summarized from real user reviews of Bally Bet Sportsbook. Based on 6K reviews and a 4.4/5 average, it highlights the 4 positives and 7 negatives reviewers mention most about this Sports app.

Positive things

🚀Good odds
🚀Solid book
🚀Cash out feature
🚀Live betting

Negative things

🐛Glitchy app
🔒Difficult to withdraw funds
💩Poor customer service
🤬Misleading promotions
🚫Accounts suspended/closed for no reason
⏱️Slow payouts
🤖Automated responses from support

Top reviews

Most Recent Highest Rated Lowest Rated

The bad reviews are the true reviews.

All the reviews saying how people won money and then were locked out of their accounts even after submitting all the required documents and paperwork are accurate. I won $200 and my account was suspended and I didn’t even receive an email saying it was suspended until after I contacted support to find out WHERE my winnings were. After I submitted all my documents, I waited the 48 hours it said to wait in the email for an update. After no update came from Bally, I contacted them by live chat support again. The chat agent proceeded to tell me that there is no timeframe in which my documents will be processed and reviewed and I will just have to wait it out. For $200 at Christmas time! Absolutely trash Sportsbook, I’m gonna be sticking to fanduel and DraftKings from now on. Even bet mgm has better practices than Bally. Don’t even get me started on how long it takes to speak with someone on live chat on Bally!

Kdot24420

2 years ago

Nightmare Experience

I don’t even understand how these app has such high ratings. Everything I’ve seen is a 1 star negative experience, similar to mine. I made my account on a Sunday Morning to bet on football and didn’t even get in touch with support until after halftime of the first game (4+ hours). My account was unable to be verified even after scanning my drivers license in successfully. Then, I speak with support after being kicked out of the line twice. Then support tells me I have to email my license and a proof of residency. The catch is that they wanted full documents, not even screenshots. Unfortunately, I didn’t even get past this. My friend made a 6 leg parlay that had one player that didn’t play, so it voided that leg and another from a player that didn’t play play in that same game. Overall, I don’t even think the $150 in bonus bets is worth the headache you’ll get from using this book.

DrakeMayeHighlights

2 years ago

Response from developer

Thank you for using our app! We appreciate your feedback and are sorry to hear that you were not satisfied with our verification process. To comply with KYC (Know Your Customer) regulations, we may require additional documents to verify your account. Once we receive the necessary documents, please allow up to 72 hours for us to complete the review, after which full account functionality can be restored. For more information, please visit our Help Center at https://help.ballybet.com/hc/en-us. To review our House Rules for wagering, please go to https://play.ballybet.com/account/house-rules. If you need further assistance, you can also contact our 24/7 Customer Support Team via live chat or email. We are here to help!

AWFUL- LEGAL ACTION PENDING

If you got to this review, please do yourself a favor and DO NOT USE. I won a few thousand dollars over a week ago, withdrew the funds, and have had zero update and it still says pending. Everything in their site and app say 24-48 hours to approve withdraws, but here we all 100 hours later and not a peep. It was “escalated” by the live chat member and they said it would take up to 24 hours…here we are again, not a peep. I’m currently looking for legal options, as they have stolen my money and all I can feel it heartbreak and stupidity. They claim on their support email to reply within 24 hours also but I’ve sent about 10 emails and haven’t heard a word. Tell me, HOW CAN I DEPOSIT FUNDS WITHIN SECONDS but the moment I ask to withdraw them you disappear and I don’t hear anything!? Absolutely ridiculous, unsavory, illegal operation going on here.

Unhappy user91

2 years ago

Response from developer

Thanks for using our app. We appreciate your feedback and regret to hear you are unsatisfied with our withdrawal process. We completely understand how important it is to receive your funds promptly. While we aim to process all withdrawals within 24 to 48 hours, our processing times can be impacted by heavy volume at times. Please know that we are committed to ensuring our patrons receive their funds as quickly as possible. Please contact our 24/7 Customer Support Team for any further assistance. We're here to help!

Stole my Money & Terrible App

I live in NJ and had no idea this app wasn’t for here. Usually betting apps will not let you sign up if it’s not for your state. Being that I entered my address, had my location on, & was able to sign up and deposit I figured I was good to go. It wasn’t until I went to place a bet that I finally got an error msg and even then,!it just kept saying unknown error. I tried to contact live chat but you’ll just be sitting in queue for hours. I also emailed them and no response. I tried betting on my laptop and finally got the location error. So I just tried to withdraw my money back and of course the withdraw “failed”. they had no problem taking my money but now it’s an issue giving it back. Contacting gambling commission

brina.124

2 years ago

Response from developer

Thanks for using our app. We appreciate your feedback and regret to hear you were unable to wager due to your location. In order to place a real cash wager, you will need to be physically located within the State you are logged in for. We recommend downloading the new Bally Bet Sportsbook & Casino app, which is designed for New Jersey patrons. For further assistance with your withdrawal, please contact our friendly 24/7 Customer Support Team. We're here to help!

Slow payouts but good book

Most of the negative reviews on here are from people that were too lazy to read bonus terms.

The book is solid with very good odds. The app leaves something to be desired from the standpoint of connectivity, but the user interface, live betting, and cash out features are quite good.

I have only requested one payout thus far and it took 3 business days to process, but it came as promised. Most bigger sports books will payout instantly so this is really the main detractor regarding Bally’s. My impression is that subsequent payouts after the first one are quicker.

One other thing to note: during the withdrawal process, I received an automated email stating my withdrawal didn’t go through but customer service assured me that was a mistakenly sent auto-generated email. I received three of these emails in total, so if you receive one just know that your funds are likely still on their way.

Clonepwn

2 years ago

Response from developer

Thanks for using our app. We appreciate your feedback. While we aim to process all withdrawals within 24 hours, due to high volumes, there can be delays at times. We strive to provide an enjoyable experience and appreciate your feedback as we are always looking to improve. For any further assistance or inquiries about a withdrawal status or promotion, please feel free to contact our 24-hour Customer Support live chat. We are here to help!

By far the worst sports book I’ve ever used

Claims to give $150 in bonus bets after spending $25 on a minimum odds bet of -120 (Which I did and followed all of the following rules). Never received the bonus bets. Emailed numerous times to try and receive customer support, no one replied to a single email. Tried using live chat for customer support, sat in line for 30-45 mins each time then would kick me out for being timed out. Worst sports book after having experience using Draftkings, Fanduel, BetMgM, EspnBet, Bet360, HardRock bet, Caesar’s sportsbook, ect. This Bally Sportsbook is by far the worst and will never use again. All other listed sport books are actually reliable unlike this one. I would chose any of the listed above every day of the week over this one.

20473927

2 years ago

Response from developer

Thank you for using our app. We value your feedback and regret to hear you are experiencing issues with our offers. For the Bonus Bets to be credited, you will need to meet the specified requirements. At times, a high volume of contacts can delay our response time but please be assured you will be assisted. Please contact our 24 hr Customer Support providing your details to help you further.

Bally is the worst company in the United States

Everything Bally touches turns to garbage. First, Bally Sports streaming app was the worst app ever created. They finally went bankrupt (much deserved) and made this sportsbook app. After downloading the app, depositing $25 to bet with, it says my account needs to be verified and to start a live chat. Well after sitting in the queue for 45 minutes I finally get to chat with someone. After chatting for 30 minutes, i’m told to delete the app and reinstall and clear cookies and it should work. I do all of that, and it doesn’t work. So I sit in the queue again for another 35 minutes, chat for an hour with someone, and i’m finally told to try and uninstall and reinstall again and download a location verification app. I do all of that and it still doesn’t work. Every other sportsbook app is so simple. Bally comes around and somehow screws everything up. I wish the absolute worst for the entire Bally company and I cannot wait to watch them fail in the future. Thank you Fanduel for buying the Bally streaming app and I can’t wait for them to eventually buy out this app as well.

SportEnjoyer12

2 years ago

Response from developer

Thank you for using our app. We appreciate your feedback and are sorry about your experience. We aim to provide exceptional support and service to our valued patrons. At times, high contact volumes can cause delays. We are working on improving. To ensure a seamless gameplay experience, we recommend your device be on a strong WiFi signal, Location/GPS is enabled and uninstall/reinstall to clear any cache build-up. We are sorry to hear our troubleshooting did not work. Please contact our Customer Support Team via email with any additional details or screenshots to further assist you. We're here to help!

WARNING: Bad Customer Service and No Transparency

As you have probably read, I am not different than the others who joined and placed a bet (-123) that was not -120 or better to qualify for the welcome bonus. All other companies either 1. Make it very clear what the welcome bonus requirements are (not hidden in small text) and 2. Also do not make as stingy to join their books (because they want our money long term, duh.) Ballys has decided to do the opposite of both - I should not be surprised since their NBA TV package is also a garbage service.

I reached out to a team member via chat and email hoping they might be able to help rectify everything (and at the very least give me the equivalent back of what I bet in a bonus) and was told multiple times they could not. People want to ban other sports books because of props, injuries, etc but all of the others at least have decent enough service to help when I have questions or bet discrepancies. Not Ballys; so pleased be warned.

TL;DR: I’d advise not to sign up with them at all, but if you want the bonus, please make sure your first bet is $25+ and is -120 or better. If I even helped one person than this was worth it!

Up_N_Adam

2 years ago

Response from developer

Thank you for using our app and for your feedback. We're sorry to hear you were dissatisfied with our bonus. Bonuses are paid out once eligibility is met. We strive to provide clear terms, which can be found on the bonus itself, our Help Center, and at this link: https://play.ballybet.com/account/promotional-terms. Our goal is to create a seamless and enjoyable site experience for all patrons. If you need assistance, please contact our 24-hour customer service. We’re here to help!

Terrible never use this app

So I tried to make a account with them a couple weeks ago and it said I couldn’t be verified so I waited awhile and tried again because they had a good welcome promo when I re downloaded the app it let me log in this time and it had a promo on the Home Screen first 25 dollar deposit gets 150 in bonus bets so I clicked on it made the deposit and placed the bet I waited 24hrs after the bet settled still no bonus bets so I contacted customer support which was next to impossible on the live chat feature so I found their email and they tried to tell me because I made the account 29 days ago that I wasn’t eligible for the bonus which is absurd considering it was their fault I had to wait and why would the promo still be on my Home Screen and let me click on it if I was no longer eligible 🤦🏻‍♂️ SCAMMERS

Mumpower1995

2 years ago

Response from developer

Thank you for using our app. We appreciate your feedback and are sorry to hear you were dissatisfied with our site. For our Bet $25, Get $150 in Bonus Bets, the specified requirements must be met in order to be credited. We strive to make our terms as clear as possible, they can be found at: https://play.ballybet.com/account/promotional-terms. Should you need any further assistance, please contact us at support@ballybet.com or our 24/7 live chat Customer Support Team. We're happy to help!

WORST BETTING APP IVE EVER USED

I really tried many times to give this app a chance but their customer service is horrible. First of all their chat queues takes absolutely way too long and glitches very frequently. I spent so much time talking and trying to reason with the manager and representatives but they treat their new customers terrible. Basically when I got the app I immediately made a bet for $25 of -127 odds, WHICH WAS A GLITCH IN THEIR TERRIBLE APP THAT I EXPLAINED MULTIPLE TIMES, but they didn’t care. When I placed the bet I saw -120 on my phone and I was 100% sure of that. My first support call, the representative, Emily, made it seem like I could just place another one and it’d be fine. So I went and placed a -118 bet, come to find out they only allow it for the first bet only and because their app glitched on me I’m not screwed out of $150 in bonus bets. I’ve never been more dissatisfied with an app and it’s customer service in my life and I wasted so much time on something that was their fault. Please don’t ever use this app and if you do just know if there’s any issues, you will be the one left to deal with the consequences, no forgiveness whatsoever.

SameerSharb

2 years ago

Response from developer

Thank you for using our app. We appreciate your feedback and regret to hear you were unsatisfied with our site. For the bonus to be credited, the specified requirements will need to be met. We are sorry the conclusion of the escalation was not to your satisfaction. We aim to provide exceptional support and while we are currently experiencing longer than usual wait times, please be assured every interaction with our patrons is important to us. Should you need any further assistance, please contact our 24/7 Customer Support Team.

Do not use this app if you need your winnings promptly

I have 6 gambling apps that I use regularly and manage two gambling groups. When the promo came out for Bally Sports to play $25 and get $150 in bonus bets, we were thrilled. However, upon using the app, you have to wait days and days to receive your winnings. It’s been 3 days now and I still haven’t received an approval email to release my funds. A few others in my groups are having the same issue. Upon reaching out to the online chat help option, All they say is that it’s been submitted for review and to give them time. Us gamblers know time is of the essence. Keeping our winnings prevents us from placing new bets and missing opportunities to make more money. Unacceptable.

JocieBabii

2 years ago

Response from developer

Thank you for using our app! We appreciate your feedback and are sorry to hear you’re experiencing issues with your bonus. All offers are paid out once eligibility is met, and we strive to make our bonus terms clear. You can find them on the offer, here: https://play.ballybet.com/account/promotional-terms, and on our FAQ Help Center page. We’re currently experiencing high contact volumes and appreciate your patience, and apologize for any inconvenience. For quicker assistance, we recommend reaching out midday or late evening. We’re committed to providing an enjoyable experience and are here to help.

Nightmare

The experience I have had with Bally has been abysmal. Initially it was good. I’m an avid gambler and when shopping for lines I would often find myself at Bally because they have good lines. After winning some money my account was limited. They would no longer approve my full wagers, but only a portion of the wagers I would attempt to place. Once this happened I have been trying to withdraw my money for weeks now (using the same payment method they would gladly accept for my deposits) and they would deny it repeatedly. During this promise I went from limited, to them completely closing my account and no longer accepting my wagers all together. I still haven’t been able to withdraw my money and no one from what they claim to be 24 hour support has answered my multiple emails in 72 hours. Close my account, fine. But just let me have my money back.

guilianno

2 years ago

Response from developer

Thank you for using our app and for your feedback. We're sorry to hear about the issues you experienced with your account closure and withdrawal. In rare cases, an account may be closed if additional documentation is required and not received. However, we would never withhold any funds that are due to a patron. We aim to provide a great gaming experience and would like to assist you further with resolving this. Please note that we are currently experiencing high contact volumes via live chat and email. The best times to reach out for quicker assistance are midday and late evening. We’re here to help!

No Transparency

Ok so now that I came to leave a review of this app I’ve figured out that there’s a common theme. So like many others I joined the app for what was supposed to be a “fun” introductory promo of bet $25 get $150 in bonus bets. I placed my bet, bet lost, no bonus bets. Contacted live support which took an hour in the queue before I talked with someone. He said that per terms and conditions I didn’t qualify because my odds were -127 and they needed to be -120! I did read thru the terms and conditions but didn’t go down far enough(which is way to far down). Here’s my final thoughts, you are a relatively new book in Indiana trying to promote your business in a state with 20 other Sportsbook(who also do promos and don’t make them over complicated) and you want to blatantly screw people out of a what’s supposed to be fun intro promo to get customers over on your platform? They know there’s a problem because there is 1000 other people talking negatively about this exact promo! If you know there’s a problem why not be transparent about the promo and not hide it in the 39th chapter of terms and conditions? Seems to me it’s an unethical business practice and a business that already has an extreme edge of taking your money also wants to ruin the “fun come bet with us” promo! I’d say good luck BallyBet but you won’t be around in this state much longer.

caperelli

2 years ago

Response from developer

Thank you for using our app. We appreciate your feedback and are sorry to hear that you were unsatisfied. We strive to make our bonus terms very clear, and you can find them on the offer as well as here: https://play.ballybet.com/account/promotional-terms, and on our Help Center front page. We’re committed to ensuring our patrons have an enjoyable experience. If you need assistance, please reach out to our 24/7 Customer Service live chat. We are here to help.

Scam

So I signed up for Bally Bets. They were offering the $150 in bonus bets with a $15 dollar deposit. So I do the $15 deposit and it says you will get the $150 in 24 hours. So I wait the 24 hours and I don’t get it. I try doing the live chat with their customer service but every time I tried their queue was so backed up it barely moved. So I emailed them on 9/9 regarding it. No answer for days. Get an email stating they are looking into the issue. Almost 2 weeks go by before they respond (9/24) saying that the free bets were placed into my account on 9/13 but they expired on 9/20. How was I supposed to know they were there? I also don’t see a history of them being in my account. It’s either a scam or they are just so bad at their jobs and don’t care.

eastiesown

2 years ago

Response from developer

Thank you for using our app! We appreciate your feedback and are sorry to hear that you were unsatisfied. We strive to make our bonus terms clear, available on the offer, here: https://play.ballybet.com/account/promotional-terms, and on our FAQ Help Center page. We apologize for any inconvenience due to high contact volumes and any delays in getting back to you. For quicker service, the best times to reach us are midday or late evening, or email us at support@ballybet.com. We’re dedicated to providing an enjoyable experience to our patrons and would like the opportunity to explore this further for you and come to a resolution. We are here to help.

Rip Off

I put in a bet for 25 dollars on a -130 bet. I then waited for my bonus and after a day of waiting from support they said I couldn’t get the bonus if the odds were higher the -120. So I put another 25 in and bet on a random match with +150 odds. Lost because it was cricket and then they still told me I can’t have the bonus since it wasn’t my first bet. I tried to get in contact and they told me to kick rocks when I did. Very unprofessional and honestly I hope they lose customers since multiple people have similar issues and complaints. If they helped me out and gave me the bonus I’d have a higher review but the interface is kinda bad too you can’t see any stats times or how close you are to player props. 0/10 Sportsbook half due to owners.

RedVinicio

2 years ago

Response from developer

Thank you for using our app and for your feedback. We’re sorry to hear you were dissatisfied with our bonus offer. Bonuses are awarded when specific criteria are met, and the one you’re referring to is specifically for first-time deposits. You can find the detailed rules at this link: https://play.ballybet.com/account/promotional-terms. We aim to provide a rewarding and enjoyable iGaming experience, and we’re here to help. If there’s anything else we can assist you with, please reach out to our 24/7 customer service via live chat.

Horrific sportsbook

Do yourself a favor and don’t ever use this sportsbook. I’ve used about all of the sports books out there and this is easily the worst one and it’s not even close. Most sports books will process your withdrawal request either right away or at worst the next day. I’m going on 5 days and my withdrawal still is sitting as pending. Tried to contact customer service and after waiting in a chat queue for over two hours I was simply told there was nothing they could do. I also sent multiple emails to their help team which they claim they respond to within 24 hours and neither has been answered. Starting to wonder if I’ll ever get my money or if this is a scam. Currently considering taking legal action against this joke of an organization

Prominence is lit

2 years ago

Response from developer

Thank you for using our app and for sharing your feedback. We regret that you experienced an issue with your withdrawal. We aim to process withdrawal requests as quickly as possible, but depending on your chosen method, it may take anywhere from 24 hours to 5 days. Unfortunately, we are currently facing higher contact volumes, which has led to longer wait times than usual. We recommend reaching out during midday or late evening for a quicker response. Please be assured that you will receive your withdrawal. We are committed to providing a seamless and enjoyable experience, and we are here to help you.

Awful App

This app has false advertising on the welcome bonus! You’d better read the fine print because it’s the only app this is not clear about the welcome bonus. Just so everyone knows, make sure your first best for $25 is -120 or greater on odds. Don’t find yourself making a mistake thinking this app would actually be forgiving that they are not clear on their welcome bonus! Hey Bally Sports, way to welcome your new customers with a Lawyer Clause “Read the fine print” and “Sorry we can’t help you”. No other sports betting app does that. You know why, because there are thousands of apps to choose from now. You’ll never retain a customer operating this way, especially when the other apps are willing to be understanding and forgiving. Good luck with your success. I can guarantee failure if you don’t make changes. You’ll be swallowed up by Draft Kings and FanDuel.

BjornIvarRagnar

2 years ago

Response from developer

Thank you for using our app. We truly appreciate your feedback and are sorry to hear that you were disappointed with your experience. We strive to be transparent about our bonuses, and you can find the terms on the offer or here: https://play.ballybet.com/account/promotional-terms. We're dedicated to making your experience enjoyable, so please don’t hesitate to reach out if there's anything else we can assist you with.

Joke app - scam promo

I use all betting apps and gave this one a shot for their $25 to win $150 free bet promo. I bet a game at -139 odds. Won the bet on a $75 wager. The promo wasn’t going on at the time so I tried again now that it’s showing valid. It’s still saying in my homepage qualify and bet. I bet a game at -110 odds for $25. I lose. I’m waiting and the queue takes over an hour for 4 people ahead of me. The rep mentions my old wager and says since I already placed one bet I don’t qualify even though it’s being offered to me still. Come to find out after scrolling through pages of details one line mentions -120 odds. It doesn’t say that in the promo details unless you go down over halfway. You also get offered it on your homepage. It’s a scam and terrible customer service. DO NOT USE THIS TRASH

michaelmascolino

2 years ago

Response from developer

Thank you for using our app! We appreciate your feedback and are sorry to hear that you were disappointed with your experience. All our bonuses come with clear terms, which you can find directly on the offer or here: Promotional Terms. The offer you mentioned is specifically for first-time bettors on the site. Currently, we are experiencing longer-than-usual wait times for live chat, and we sincerely apologize for any inconvenience. For quicker assistance, we recommend reaching out during midday or late evening when our lines are less busy. We’re committed to ensuring your experience is enjoyable and are here to help with anything else you may need. Please don’t hesitate to reach out if there’s more we can do for you.

Absolutely a scam

Out of all the sport books I have tried out since NY legalized it, this is by far the worst. I am honestly kinda shocked this app is still allowed on the store. The free bet is blatant false advertisement that you will never receive even if you follow ever stipulation, btw I have never encountered a -120 requirement before, and you will not be able to contact customer service. I have email and waited endlessly in the live queue to no avail.
I was curious if maybe this was just my own experience but after talking to a few friends and relatives who have tried the app, I have learned they have all had the same experience.
Shameful and scammy. Don’t waste your time. Apple get rid of this garbage please.

Decheecko

2 years ago

Response from developer

Thank you for using our app! We appreciate your feedback and are sorry to hear that you were disappointed with your experience. All our bonuses come with clear terms that you can find directly on the offer. You can also find terms here: https://play.ballybet.com/account/promotional-terms Currently, we are experiencing longer-than-usual wait times for live chat, and we sincerely apologize for any inconvenience. For quicker assistance, we recommend reaching out during midday or late evening when our lines are less busy. For answers to common questions about bonus time frames, withdrawals, and more, please visit our help page: https://help.ballybet.com/hc/en-us. We're committed to making your experience enjoyable and are here to help with anything else you may need. Please don’t hesitate to reach out if there’s more we can do for you!

Bonus Bet? Use another sportsbook

I’ve used 9 different sports books for the new customer promo, never had an issues before until I downloaded Bally and followed step by step for the “free $150 in bonus bets” only for them to not honor it and after politely speaking with the live help chat, the employee was short and didn’t answer any of my questions and just said “we’re not awarding any free bets”. At least my $25 parlay hit for a few hundred so i cashed out deleted this dog app and got the last laugh.

Mcjfkdlvk

2 years ago

Response from developer

Thank you for using our app and for your feedback. We're sorry to hear about the issue with your bonus. All bonuses are paid out once eligibility is reached, and you can find the terms here: Promotional Terms. We regret that your customer service experience did not meet your expectations, as our agents are trained to be knowledgeable and helpful. We strive to provide a great gaming experience on our site. If there's anything we can assist you with, please reach out to us via live chat once more, or email support@ballybet.com.