The bad reviews are the true reviews.
Nightmare Experience
Response from developer
Thank you for using our app! We appreciate your feedback and are sorry to hear that you were not satisfied with our verification process. To comply with KYC (Know Your Customer) regulations, we may require additional documents to verify your account. Once we receive the necessary documents, please allow up to 72 hours for us to complete the review, after which full account functionality can be restored. For more information, please visit our Help Center at https://help.ballybet.com/hc/en-us. To review our House Rules for wagering, please go to https://play.ballybet.com/account/house-rules. If you need further assistance, you can also contact our 24/7 Customer Support Team via live chat or email. We are here to help!
AWFUL- LEGAL ACTION PENDING
Response from developer
Thanks for using our app. We appreciate your feedback and regret to hear you are unsatisfied with our withdrawal process. We completely understand how important it is to receive your funds promptly. While we aim to process all withdrawals within 24 to 48 hours, our processing times can be impacted by heavy volume at times. Please know that we are committed to ensuring our patrons receive their funds as quickly as possible. Please contact our 24/7 Customer Support Team for any further assistance. We're here to help!
Stole my Money & Terrible App
Response from developer
Thanks for using our app. We appreciate your feedback and regret to hear you were unable to wager due to your location. In order to place a real cash wager, you will need to be physically located within the State you are logged in for. We recommend downloading the new Bally Bet Sportsbook & Casino app, which is designed for New Jersey patrons. For further assistance with your withdrawal, please contact our friendly 24/7 Customer Support Team. We're here to help!
Slow payouts but good book
The book is solid with very good odds. The app leaves something to be desired from the standpoint of connectivity, but the user interface, live betting, and cash out features are quite good.
I have only requested one payout thus far and it took 3 business days to process, but it came as promised. Most bigger sports books will payout instantly so this is really the main detractor regarding Bally’s. My impression is that subsequent payouts after the first one are quicker.
One other thing to note: during the withdrawal process, I received an automated email stating my withdrawal didn’t go through but customer service assured me that was a mistakenly sent auto-generated email. I received three of these emails in total, so if you receive one just know that your funds are likely still on their way.
Response from developer
Thanks for using our app. We appreciate your feedback. While we aim to process all withdrawals within 24 hours, due to high volumes, there can be delays at times. We strive to provide an enjoyable experience and appreciate your feedback as we are always looking to improve. For any further assistance or inquiries about a withdrawal status or promotion, please feel free to contact our 24-hour Customer Support live chat. We are here to help!
