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Banco Mercantil

Banco Mercantil

Banco Mercantil do Brasil S.A

760 ratings
124 reviews
💰 Finance
Free

Details

Released
April 29, 2014
Updated
October 16, 2026

Features

Developer

Mercantil do Brasil
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Banco Mercantil screenshot #6 for iPhone
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About

Manage your finances on the go with this secure banking app. Perform transactions, check balances, apply for loans, and manage credit cards. Access investment information and customer support easily.

✓Open current account
✓Loan application and renewal
✓Check loan details
✓Withdraw with credit card
✓View benefit payment dates
✓Generate deposit slips
✓Transfer INSS benefits
✓Check account and investment balances
✓View income statements
✓Pay bills with barcode
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What users say about Banco Mercantil

Reviews of Banco Mercantil are mostly negative: the Finance app is rated 4.8/5 from 760 App Store ratings. What users like most: modern and user-friendly interface, fast and efficient operations. Top complaints: slow system performance and frequent downtime, poor customer service and support responsiveness. Summarized from real user reviews.

Positive things

  • 👍Modern and user-friendly interface
  • 🚀Fast and efficient operations
  • 💡Continuous app improvements and updates
  • 😊Good customer understanding and support
  • ✨Practical and easy to use
  • 🎯Innovative features

Negative things

  • 🐌Slow system performance and frequent downtime
  • 😤Poor customer service and support responsiveness
  • 🔄Excessive and problematic frequent updates
  • 📱Intrusive advertising and promotional pop-ups
  • ⚠️Unreliable transaction processing and delays
  • 🚫Missing essential banking features
  • 🔐Repeated authentication and security verification issues
  • 💔Difficult and complicated user experience
  • ⏱️Slow balance and transaction updates
See all reviews

What's New in Banco Mercantil

10.18

October 16, 2026

Novidades no App Mercantil Trabalhamos para deixar seu aplicativo cada vez melhor. Confira o que mudou nesta versão: Desbloqueio do Benefício: mais rápido com o apoio de Inteligência Artificial. Abertura de Conta: processo mais simples e prático. Mais Segurança: melhorias internas para proteger seus dados e sua conta. Atualize ou baixe o aplicativo e aproveite!

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User reviews

Most RecentHighest RatedLowest Rated

não abre

Aplicativo não abre por nada tem dois dias
M4Márcia 445

Atraso na abertura

O horário de funcionamento do banco já é reduzido, aí os funcionário acham de bom tom abrir a agência com quase 15 min de atraso, e atendem numa vagareza. Em 40 após a abertura do banco atenderam somente 3 pessoas. Fica bem complicado pra quem precisa do serviço do banco e não tem como resolver de outra forma
Show more
DDaianemk

Pessimo

Pessimo
AAposentado.

Depois da última atualização não entra mais, ficou ruim

Arrumem porque não abre mais depois da ultima atualização, pra que mexer naquilo que está bom???
T1Teço 1

Pessimo.

Vive fora ar. Horrível.
Jjapaozx19
See 119 more reviews

User experience

🐞

Reported Bugs

12 issues

PIX key pasting causes app freeze before opening app

Bug

Document camera only shows front-facing and fails to read documents

Bug

App crashes and won't open after updates

Bug

Face recognition not working for login

Bug

Password reset required repeatedly

Bug

Update availability issues in app stores

Bug

Credit card function disappeared after updates

Bug

Transaction synchronization delays between accounts

Bug

Loan deposits showing incorrect amounts (0.12 cents, 5 cents instead of full amount)

Bug

App disconnects during operations

Bug

PIX transfer option missing or hidden after updates

Bug

Incorrect payment option defaults (parcelado vs débito em conta)

Bug
✨

Requested Features

12 requests

Virtual card option

Feature

QR code payment functionality

Feature

Savings account investment and withdrawal in app

Feature

Early loan payment/installment anticipation

Feature

Instant fatura payment recognition and limit restoration

Feature

Digital wallet card registration

Feature

Open Finance data sharing

Feature

Email fatura delivery

Feature

Pre-approved credit limit unlocking via app

Feature

Salary advance for retirees

Feature

Biometric/fingerprint login

Feature

Credit card information visibility after updates

Feature

FAQ

What can I do with the Mercantil App?

The Mercantil App allows you to perform a wide range of banking operations. You can open a current account, apply for and manage loans, check account balances and statements, make transfers, pay bills, manage credit cards, and even analyze your investor profile and make investments.

Is the Mercantil App secure?

Yes, the app is described as simple, practical, and secure for you to use whenever you need it, everywhere. It offers features like card blocking/unblocking and management of automatic debits to enhance security.

How can I make payments or transfers?

You can make payments using a barcode, transfer money between Mercantil accounts, and perform transfers to accounts at other banks via TED and DOC. You can also generate boletos for deposits.

What investment features are available?

The app allows you to perform an analysis of your investor profile, apply for and redeem CDBs, and consult balances and statements for your investments. You can also transfer your salary to Mercantil to facilitate these operations.

How do I contact customer support?

You can find bank branch addresses and customer service phone numbers within the app. Additionally, you can speak with support via chat and check messages in your inbox.