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Banco Mercantil

Banco Mercantil

Banco Mercantil do Brasil S.A

648 ratings
84 reviews
💰 Finance
Free

Details

  • Released
  • Updated
  • April 29, 2014
  • August 3, 2026

Features

Developer

Banco Mercantil do Brasil SA
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Banco Mercantil screenshot #6 for iPhone
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About

Manage your finances on the go with this secure banking app. Perform transactions, check balances, apply for loans, and manage credit cards. Access investment information and customer support easily.

✓Open current account
✓Loan application and renewal
✓Check loan details
✓Withdraw with credit card
✓View benefit payment dates
✓Generate deposit slips
✓Transfer INSS benefits
✓Check account and investment balances
✓View income statements
✓Pay bills with barcode
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What users say

Summarized from real user reviews of Banco Mercantil. Based on 648 reviews and a 4.8/5 average, it highlights the 6 positives and 9 negatives reviewers mention most about this Finance app.

Positive things

  • 👍Modern and user-friendly interface
  • 🚀Fast and efficient operations
  • 💡Continuous app improvements and updates
  • 😊Good customer understanding and support
  • ✨Practical and easy to use
  • 🎯Innovative features

Negative things

  • 🐌Slow system performance and frequent downtime
  • 😤Poor customer service and support responsiveness
  • 🔄Excessive and problematic frequent updates
  • 📱Intrusive advertising and promotional pop-ups
  • ⚠️Unreliable transaction processing and delays
  • 🚫Missing essential banking features
  • 🔐Repeated authentication and security verification issues
  • 💔Difficult and complicated user experience
  • ⏱️Slow balance and transaction updates
See all reviews

What's New in Banco Mercantil

10.11

August 3, 2026

Novidade no Aplicativo Mercantil Estamos sempre pensando em formas de cuidar da sua experiência. Por isso, nesta atualização, fizemos alguns ajustes nos bastidores do nosso aplicativo. Desta vez as novidades não são visuais, mas melhoramos a nossa tecnologia para deixar o seu App ainda mais rápido, seguro e fácil de usar no seu dia a dia, Atualize ou Baixe agora e aproveite uma experiência ainda melhor!

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User reviews

Most RecentHighest RatedLowest Rated

S

Prático
@aRib0@aRib0

Não atende

Não é possível retirar extrato.
GabrielaksjsjsGabrielaksjsjs

Muito bom

Até agora não tive problema algum.
naty5$naty5$

Criar Conta Difícil, muita propaganda para empréstimos

Comparado aos bancos digitais de mercado, concluir a abertura da conta é absurdamente burocrático. O app até que é bom, mas tem muita propaganda para empréstimo consignado. Sejam neutros!!!
Ricardo BarrosRicardo Barros

Intuitivo mas pode melhorar

O app como um todo é muito intuitivo e adequado para o público 50+
Contudo, o menu de Pix tem muitos passos para realizar uma transação, poderiam verificar isso
RodCruz0097RodCruz0097

Response from developer

Olá! Ficamos felizes em saber que está gostando do nosso app. Conte com a gente sempre.💙

See 79 more reviews

User experience

🐞

Reported Bugs

12 issues

PIX key pasting causes app freeze before opening app

Bug

Document camera only shows front-facing and fails to read documents

Bug

App crashes and won't open after updates

Bug

Face recognition not working for login

Bug

Password reset required repeatedly

Bug

Update availability issues in app stores

Bug

Credit card function disappeared after updates

Bug

Transaction synchronization delays between accounts

Bug

Loan deposits showing incorrect amounts (0.12 cents, 5 cents instead of full amount)

Bug

App disconnects during operations

Bug

PIX transfer option missing or hidden after updates

Bug

Incorrect payment option defaults (parcelado vs débito em conta)

Bug
✨

Requested Features

12 requests

Virtual card option

Feature

QR code payment functionality

Feature

Savings account investment and withdrawal in app

Feature

Early loan payment/installment anticipation

Feature

Instant fatura payment recognition and limit restoration

Feature

Digital wallet card registration

Feature

Open Finance data sharing

Feature

Email fatura delivery

Feature

Pre-approved credit limit unlocking via app

Feature

Salary advance for retirees

Feature

Biometric/fingerprint login

Feature

Credit card information visibility after updates

Feature

FAQ

What can I do with the Mercantil App?

The Mercantil App allows you to perform a wide range of banking operations. You can open a current account, apply for and manage loans, check account balances and statements, make transfers, pay bills, manage credit cards, and even analyze your investor profile and make investments.

Is the Mercantil App secure?

Yes, the app is described as simple, practical, and secure for you to use whenever you need it, everywhere. It offers features like card blocking/unblocking and management of automatic debits to enhance security.

How can I make payments or transfers?

You can make payments using a barcode, transfer money between Mercantil accounts, and perform transfers to accounts at other banks via TED and DOC. You can also generate boletos for deposits.

What investment features are available?

The app allows you to perform an analysis of your investor profile, apply for and redeem CDBs, and consult balances and statements for your investments. You can also transfer your salary to Mercantil to facilitate these operations.

How do I contact customer support?

You can find bank branch addresses and customer service phone numbers within the app. Additionally, you can speak with support via chat and check messages in your inbox.