Worst Banking App
I have several banking apps on my phone this one is by far the worst. Face ID only works 1 time then next time you go to sign in it wipes out username and password. App is basic and does work just glitches, links don’t always work. If you forget your password or if it locks you out of your account it takes a few hours to reach anyone by phone at the bank.
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Why we have to delete apps and sign in again so hard time to get login aaps is not workin
We need to take care this
terrible
this app will work when it wants to. You can click on it and it will just spin and say error all the time.
Never Works
I spend more time on the phone with customer service than I actually spend using the app. This app makes me want to close my account permanently. I have actually let my account slip into freeze because without mobile banking I won’t use it. The app will say my username or password is incorrect but the website will work with the exact same information. It is beyond frustrating.
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Do better
This app made me reset my password a hundred different times and when I do reset it it says that I can’t use the same password. So now I have to come up with a different one almost every month.
Horrible App
Crashes constantly
Can Even Login
Ever since the annoying update, I haven't been able to login at all. I have to go to a browser (and that involves typing in ALL of the information now. I used to be able to auto input the login info). But now when I attempt to login, it gives me the option of having to receive a text or answer security questions. Regardless of the choice, it always says that it's "unable to process my request at this time", so I uninstalled and reinstalled the app to come to the same conclusion. It's quite frustrating, and VERY inconvenient.
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Terrible
This app honestly gives me more and more of a reason to want to switch banks
Non Responsive at the Geek Center
My app wouldn’t open,nor would it allow me to delete it from my iPhone, with an error of 0014, and when I called in, the kind and respectful person that answered the phone could not get any of the geeks to come to the phone; they were throwing up questions that I had all the answers for but did not want to speak to the customer directly. I was told they would call me tomorrow since it was only 20 minutes until they “closed“.
I guess this is just the world we live in, regardless of how much “customer service“ is promised by the banking institutions that use BANK AND AGO :-(
I guess this is just the world we live in, regardless of how much “customer service“ is promised by the banking institutions that use BANK AND AGO :-(
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Ms Frustrated
This app stinks. I find myself constantly deleting and reinstalling this app. I never had this problem with previous app.
Terrible
This is the worst banking app ever. The Touch ID doesn’t work, it locks the user out with no explanation, the customer service “Help” line is non-working, and the bank phone number is only answered M-F during business hours. Too bad if you need access to your money at any other time than that, I guess.
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minor issues need fixing
The app itself does work. however it won’t let me use fingerprint ID to login, even though it’s turned on. not the worst thing but super annoying. The most frustrating issue is it will not send me alerts when money is taken out or put in. I have the transaction alerts in the app turned on, along with the app notifications in my settings. It will not send me a notification when i use the card. This is something i personally like to have because i know if a payment i made went through, and i can tell if someone else is using my card. these should be easy fixes.
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Terrible
This app is far inferior to the app it replaced. Constant login issues. If you’re not going to accept biometric logins, don’t offer it in the initial set up. Very frustrating.
Banking app changes
This bank changes banking app to much. It’s not just a simple up date. You have to use a completely new app! It’s a shame cause the local staff is amazing.
Easy to use
I love being able to pay bills on the go. The Zelle feature is great, too, for instant funds transfers to another person.
Easy to use!
Great app! It is very user friendly. My accounts are clearly displayed and it makes transfers and mobile deposits quick and easy!
Hire a new coder
This is getting two stars only for the fact that once it does work....if it’s working... it works very well. Worst offender is the random errors it has that after refuses to accept Face ID because of this bs I’ve had to reset my password multiple times after being locked out only to be greeted with multiple “can not use the same password as your previous 10 passwords.” Second is the barrage of “helpful” screens I have to constantly skip and ignore that...wait for it..reset after adding a new password and reenabling Face ID. Get someone new to fix this steaming pile.
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Worst
The convenience of this app is horrible I’m having the same login issues as everybody else??? Not to mention the layout of this app was poorly designed.
Finally working
There were some issues but is working well now!!!
Slower than Christmas
Something has happened with that app. It takes forever to get logged in and sometimes throws authentication error. Need to fix ASAP.
