Thank you for showing me ads in the worst possible times
Like when there is a line of people waiting behind me or when I’m rushing to catch the train and I get two full screen notifications for your advertising purposes. Unbelievable.
New verson : Secure for all
This app offers strong security measures such as encryption and regular updates to protect users' data. Particularly helpful for international students and immigrants is the ability to carry out worldwide transfers easily and securely. A trustworthy choice for anyone seeking top-notch security and flexibility in the financial sector 🌸
German:
Diese App bietet starke Sicherheitsmaßnahmen wie Verschlüsselung und regelmäßige Updates, um die Daten der Benutzer zu schützen. Besonders hilfreich für internationale Studierende und Einwanderer ist die Möglichkeit, Überweisungen weltweit einfach und sicher durchzuführen. Eine vertrauenswürdige Wahl für alle, die höchste Sicherheit und Flexibilität im Finanzbereich suchen 🌸
German:
Diese App bietet starke Sicherheitsmaßnahmen wie Verschlüsselung und regelmäßige Updates, um die Daten der Benutzer zu schützen. Besonders hilfreich für internationale Studierende und Einwanderer ist die Möglichkeit, Überweisungen weltweit einfach und sicher durchzuführen. Eine vertrauenswürdige Wahl für alle, die höchste Sicherheit und Flexibilität im Finanzbereich suchen 🌸
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Seit ich diese App benutze, fühlt sich mein Geld an, als hätte es einen Personal Trainer – fit, organisiert und immer erreichbar. Meine Euros sahen noch nie so gut aus 😎💰
Apple wallet - bank Austria app- not connecting
Why doesn’t the Apple Wallet recognize this app data anymore and the message I get is: cannot load app details
Is there a fix, otherwise we are stepping back in time for Apple Pay, because this used to work before phone upgrade.
Is there a fix, otherwise we are stepping back in time for Apple Pay, because this used to work before phone upgrade.
tan inbox doesn‘t work
app is useless at the moment, because i get tan notifications, but when i open the inbox, it‘s empty. can‘t authorize any payments.
Prof David Drennan
You need to make it EASY for people to use your wonderful new mobile banking app. If you forget any of the many security numbers you may not have used for months, you are then excluded at every stage of the sign-up process. I managed to download your app from the internet, and struggled through the set-up process. Then it suggested face recognition would be a good idea. Yes! But fatally you can’t have that unless you can remember your ATC. What is my ATC? What is it? Where would I find it? Can I change it to something I can remember more easily? How would I do that? Sorry guys, you have to do better than this.
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Not very accessible for the blind.
The app doesn’t allow my screen reader to have an overview or access any of my accounts.
No logout
I want to know where can I immidatly logout, when I finish my transaction?
I coud not find it, and that is security looking bad.
I coud not find it, and that is security looking bad.
Anon
Supposed to be able to get TANs for PC without logging in. Also, logs you out way too quickly, so you have to enter PIN again. I know these extra layers prevent fraud, but I could literally walk to the bank quicker and settle my transactions.
Die App ist Deutlich besser geworden
Ja wenn es gibt noch ein paar Kleinigkeiten wie zBsp Log off Symbol direkt oben auf der Startseiten, weil man ja oft nur Kontostand schauen möchte und wieder ausloggen.
Hatte noch nicht alle Funktionen ausprobiert, aber Gratulation es ist eine sehr gute App geworden.
Schöne Grüße
Hatte noch nicht alle Funktionen ausprobiert, aber Gratulation es ist eine sehr gute App geworden.
Schöne Grüße
Horrible user experience
The entire login procedure is awfully overcomplicated and not user-friendly at all.
Excellent customer support
I had the best experience with a bank! Very good customer support
Awful app
This is prompting me to chance my bank. Ridiculous security settings, online support is not helpful and root. I am off to bank with another bank!
Credit card
Impossible to get a replacement credit card
BankAustria app
Too much information asked for (kind of ridiculous to have to scan the hologram on the back of your DR card). “ATC number”: no explanation; had to call your hotline. Hotline: no choice of languages (very minimum, besides German: English). Automated Answering svc: individual segments too long, somewhat difficult to understand. No shortcuts to a human (such as: “to talk to one of our svc reps, push 9” or something like that). My answers (such as a simple “ja”) obviously were not understood (svc had to rerun the tape several times). Hotline—- Human: Finally was connected to a human: Mr Kostić. Most helpful. Took plenty of his time to take me step by step through the process. Great help with assigning temporary ATC. Very easy to understand (we spoke in German, a few words in English), very polite, very patient. That’s what I call perfect customer service. Dr Dieter Jettmar 1-Sep 21:04 MESZ
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Mobile app
Too confusing
Security
This app is more of a security risk than a security enhancement, with my name and data splashed across the home page and protected by only the thin barrier of a password, easily hacked by con artists.
Before, with the traditional TAN sent by sms, I was A LOT more protected because there was NOTHING to hack on my phone: no data, no identifiers, not even my real name.
I think I’ll soon return to the old system, even if I have to send 30 transfers to settle my rent every month. Or I may set up an automatic withdrawal system.
I resent this unnecessary and intrusive app.
Before, with the traditional TAN sent by sms, I was A LOT more protected because there was NOTHING to hack on my phone: no data, no identifiers, not even my real name.
I think I’ll soon return to the old system, even if I have to send 30 transfers to settle my rent every month. Or I may set up an automatic withdrawal system.
I resent this unnecessary and intrusive app.
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Periodic availability issues
Program fails to open from time to time. Also will not restart properly after a session times out, and the timeout is too quick if entering a new account to transfer fund to. Fails periodically for online purchase signing.
No easy to use
Very poor app
Login is terrible.
:-(((
