Bank Austria MobileBanking User Reviews

Name: Bank Austria MobileBanking
Rating: 4.6 (1263 reviews)

Bank Austria MobileBanking

UniCredit Bank Austria AG

💰 Finance

Customer Experience

Positive experience20.9% of reviews

Neutral7.0% of reviews

Negative experience72.1% of reviews

~ Based on 43 written reviews from the US App Store.

What users say

Summarized from real user reviews of Bank Austria MobileBanking. Based on 1.3K reviews and a 4.6/5 average, it highlights the 3 positives and 10 negatives reviewers mention most about this Finance app.

Positive things

🚀Secure for all users
🌐Enables easy and secure worldwide transfers
💰Keeps money organized and accessible

Negative things

🐛Apple Wallet integration issues
🐛TAN inbox not working
🤔Overly complicated login process
🙈Not very accessible for the blind
🔒Lacks immediate logout option
🤯Horrible user experience
🤖Programmed by incompetent team
🔁Constant need for reactivation
💥Frequent crashes
📱New version not optimized for iPad

Is Bank Austria MobileBanking Safe?

Bank Austria MobileBanking appears safe based on user ratings. AppsHunter Safety Score for Bank Austria MobileBanking is 92/100.

This assessment is based on 1,263 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.9% of ratings point to a safe experience

3.6% of ratings suggest some concerns

6.4% of ratings point to a risky experience

~ Based on 1,263 App Store ratings for Bank Austria MobileBanking.

Is Bank Austria MobileBanking Legit?

Bank Austria MobileBanking appears to be a legitimate app. AppsHunter Legitimacy Score for Bank Austria MobileBanking is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Thank you for showing me ads in the worst possible times

Like when there is a line of people waiting behind me or when I’m rushing to catch the train and I get two full screen notifications for your advertising purposes. Unbelievable.

Roman Menyhart

a month ago

Response from developer

Dear Mr Menyhart, thank you for your feedback, which we will forward to the department in charge. We regret that you are dissatisfied with the placement of information and product offers. KR Mobile Team

New verson : Secure for all

This app offers strong security measures such as encryption and regular updates to protect users' data. Particularly helpful for international students and immigrants is the ability to carry out worldwide transfers easily and securely. A trustworthy choice for anyone seeking top-notch security and flexibility in the financial sector 🌸
German:
Diese App bietet starke Sicherheitsmaßnahmen wie Verschlüsselung und regelmäßige Updates, um die Daten der Benutzer zu schützen. Besonders hilfreich für internationale Studierende und Einwanderer ist die Möglichkeit, Überweisungen weltweit einfach und sicher durchzuführen. Eine vertrauenswürdige Wahl für alle, die höchste Sicherheit und Flexibilität im Finanzbereich suchen 🌸

BAD_AM

a year ago

Response from developer

Dear BAD_AM! We sincerely thank you for your kind words and your trust in our products. BR Mobile Team

Top

Seit ich diese App benutze, fühlt sich mein Geld an, als hätte es einen Personal Trainer – fit, organisiert und immer erreichbar. Meine Euros sahen noch nie so gut aus 😎💰

NumberOneName

a year ago

Apple wallet - bank Austria app- not connecting

Why doesn’t the Apple Wallet recognize this app data anymore and the message I get is: cannot load app details

Is there a fix, otherwise we are stepping back in time for Apple Pay, because this used to work before phone upgrade.

Anonymousforprotection

2 years ago

tan inbox doesn‘t work

app is useless at the moment, because i get tan notifications, but when i open the inbox, it‘s empty. can‘t authorize any payments.

funghipizza9

2 years ago

Response from developer

Dear funghipizza9! Thank you for your feedback. We regret that you are experiencing a problem, but we currently have no indication that the TAN Inbox is no longer working in general. We ask you to contact us via email at mobile.feedback@unicreditgroup.at so that we can analyze the error. br Mobile Team

Prof David Drennan

You need to make it EASY for people to use your wonderful new mobile banking app. If you forget any of the many security numbers you may not have used for months, you are then excluded at every stage of the sign-up process. I managed to download your app from the internet, and struggled through the set-up process. Then it suggested face recognition would be a good idea. Yes! But fatally you can’t have that unless you can remember your ATC. What is my ATC? What is it? Where would I find it? Can I change it to something I can remember more easily? How would I do that? Sorry guys, you have to do better than this.

daviddeed

2 years ago

Not very accessible for the blind.

The app doesn’t allow my screen reader to have an overview or access any of my accounts.

Sheldon127

2 years ago

Response from developer

Dear Sheldon127, We are very sorry, we are still investigating the problem. Since iOS update 17.1.2 through iOS 17.3, there appears to be an issue with accessibility integration. However, with iOS 17.4 (which is still in beta but will hopefully be released soon), accessibility services will work again without the need for an update to the MobileBanking app. br Mobile Team

No logout

I want to know where can I immidatly logout, when I finish my transaction?

I coud not find it, and that is security looking bad.

Miha SD

3 years ago

Response from developer

Dear Miha SD! Thank you for your feedback. We are pleased that you like the app in general. The logout button is no longer as important on a personal device such as your smartphone as it is on a PC. The timeout for the session in the app is set at 5 minutes, and additional features (ATC or biometrics) are also required for order signing. If you lock your device and have stored a passcode or biometrics for the device itself, the risk of misuse is very low. It makes no difference to the app whether you log out or the session expires after 5 minutes, but if you prefer the manual logout, the button is located under "More" in the top right-hand area and is displayed as a door symbol. BR Mobile Team

Anon

Supposed to be able to get TANs for PC without logging in. Also, logs you out way too quickly, so you have to enter PIN again. I know these extra layers prevent fraud, but I could literally walk to the bank quicker and settle my transactions.

GFYSx1000

3 years ago

Response from developer

Dear GFYSx1000! No app login is required to retrieve the mobileTAN Push. When you tap on the notification, the app opens with the TAN message. If this is not possible, please open the app manually and (without logging in) tap your initials/photo and “TAN & Notifications Inbox” at the top right. LG Mobile Team

Die App ist Deutlich besser geworden

Ja wenn es gibt noch ein paar Kleinigkeiten wie zBsp Log off Symbol direkt oben auf der Startseiten, weil man ja oft nur Kontostand schauen möchte und wieder ausloggen.

Hatte noch nicht alle Funktionen ausprobiert, aber Gratulation es ist eine sehr gute App geworden.
Schöne Grüße

HP!?24

3 years ago

Horrible user experience

The entire login procedure is awfully overcomplicated and not user-friendly at all.

Lepton85

3 years ago

Excellent customer support

I had the best experience with a bank! Very good customer support

Madidragu

3 years ago

Awful app

This is prompting me to chance my bank. Ridiculous security settings, online support is not helpful and root. I am off to bank with another bank!

carolineonmaui

3 years ago

Response from developer

Dear carolineonmaui! Our MobileBanking is one of the best rated banking apps in Austria. We strive to combine the many banking functions and products with the greatest possible security in an app that is as simple as possible. We would be happy to receive more detailed feedback via email to mobile.feedback@unicreditgroup.at. Br Mobile Team

Credit card

Impossible to get a replacement credit card

Pjs fifth

3 years ago

BankAustria app

Too much information asked for (kind of ridiculous to have to scan the hologram on the back of your DR card). “ATC number”: no explanation; had to call your hotline. Hotline: no choice of languages (very minimum, besides German: English). Automated Answering svc: individual segments too long, somewhat difficult to understand. No shortcuts to a human (such as: “to talk to one of our svc reps, push 9” or something like that). My answers (such as a simple “ja”) obviously were not understood (svc had to rerun the tape several times). Hotline—- Human: Finally was connected to a human: Mr Kostić. Most helpful. Took plenty of his time to take me step by step through the process. Great help with assigning temporary ATC. Very easy to understand (we spoke in German, a few words in English), very polite, very patient. That’s what I call perfect customer service. Dr Dieter Jettmar 1-Sep 21:04 MESZ

dfavonjettmar

4 years ago

Response from developer

Dear Mr. Dr. Jettmar! Thank you for your detailed feedback. We will forward it to our hotline colleagues immediately. Activating the app is a security-critical process. We are using a new innovative method to ensure that you are in physical possession of a Bank Austria bank card in order to secure your identity. The scan of the certificate of authenticity on the bank card protects our customers from fraudulent activities, so we ask for your understanding for this measure. best regards Mobile Team

Mobile app

Too confusing

LucyMaeFreebush

4 years ago

Response from developer

Dear LucyMaeFreebush! Thank you for your review! We strive to combine the many banking features and products with the greatest possible security in the simplest possible app.We would appreciate more detailed feedback on what you find cofusing by emailing mobile.feedback@unicreditgroup.at. Br Mobile Team

Security

This app is more of a security risk than a security enhancement, with my name and data splashed across the home page and protected by only the thin barrier of a password, easily hacked by con artists.
Before, with the traditional TAN sent by sms, I was A LOT more protected because there was NOTHING to hack on my phone: no data, no identifiers, not even my real name.
I think I’ll soon return to the old system, even if I have to send 30 transfers to settle my rent every month. Or I may set up an automatic withdrawal system.
I resent this unnecessary and intrusive app.

Roseeglantine

4 years ago

Periodic availability issues

Program fails to open from time to time. Also will not restart properly after a session times out, and the timeout is too quick if entering a new account to transfer fund to. Fails periodically for online purchase signing.

Seisman

4 years ago

Response from developer

Dear Seisman! We regret that you are experiencing this problem and request that you contact us via email at mobile.feedback@unicreditgroup.at so that we can analyse the error. Br Mobile Team

No easy to use

Very poor app

DanJGre

4 years ago

Login is terrible.

:-(((

Betrug2000

4 years ago

Response from developer

Sg. Betrug2000! Feedback von unseren Kundinnen und Kunden ist immer erwünscht, Ihre Rückmeldung ist aber recht knapp ausgefallen, wir würden uns über konkreteres Feedback was Sie zu dieser Beurteilung veranlasst direkt hier oder per e-Mail an mobile.feedback@unicreditgroup.at freuen. LG Mobile Team