Bank Midwest User Reviews

Name: Bank Midwest
Rating: 4.8 (1311 reviews)

Bank Midwest

💼 Business

💰 Finance

Customer Experience

Positive experience50.0% of reviews

Neutral0.0% of reviews

Negative experience50.0% of reviews

~ Based on 14 written reviews from the US App Store.

What users say

Summarized from real user reviews of Bank Midwest. Based on 1.3K reviews and a 4.8/5 average, it highlights the 4 positives and 3 negatives reviewers mention most about this Finance app.

Positive things

👍Easy to use
👍Smooth flow
👍Great app
👍Makes mobile banking easy

Negative things

🐛Login issues after updates
🐛Frequent errors and crashes
💰Unnecessary service charges

Is Bank Midwest Safe?

Bank Midwest appears safe based on user ratings. AppsHunter Safety Score for Bank Midwest is 96/100.

This assessment is based on 1,311 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.6% of ratings point to a safe experience

1.4% of ratings suggest some concerns

2.0% of ratings point to a risky experience

~ Based on 1,311 App Store ratings for Bank Midwest.

Is Bank Midwest Legit?

Bank Midwest appears to be a legitimate app. AppsHunter Legitimacy Score for Bank Midwest is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Bill

Great bank, good people.

thrsnowyalthenamsrtkn

2 years ago

Smooth

Nice flow

SDyob

3 years ago

Response from developer

Thanks for the great rating!

Review

App works well, but why charge me a $2.00 service charge on an account that has $2.67 in it. Way to go!

shorted2dollarsonmyaccount

3 years ago

Response from developer

It sounds like we should review your account activity and needs. Please give us a call at your earliest convenience – 888.902.5662.

Great app!

Makes mobile banking easy

thevpit

4 years ago

Response from developer

Thanks for taking the time to share your feedback and the great rating!

Easy to use

Bank Midwest has a very easy to use online system

Eeats

4 years ago

Response from developer

Thank you leaving a great review!

Terrible update

After the last update I can’t even log in without making a new password every time. After using the password once it tells me it’s invalid and then I start the process again. We never had this issue before their big update.

Ddog528

5 years ago

Response from developer

We certainly understand the frustration of not being able to log in. We haven’t encountered this issue since the recent upgrade so please reach out to our customer support team at 888.902.5662 for assistance. We’re available Monday through Friday, 7 a.m. to 7 p.m., or Saturday, 8 a.m. to Noon CT. Thank you!

Easy!

This makes banking so easy!

Jeledu

5 years ago

Response from developer

Thank you for the great rating! We're thrilled you're happy with our mobile banking app.

Log in

Every since I have installed the latest update, I can’t log in. Pop up box says bad request.

Thom/mik

6 years ago

Response from developer

We’re sorry to hear you’re having trouble with our mobile banking app. It's hard to tell what may be going on so please give us a call. Ask for our Electronic Banking team, available Monday - Friday, 8 a.m. - 5 p.m.; Saturday 8 a.m. – Noon at 888.902.5662. Thank you.

Latest update

Since the last update. Takes way too long to get to the screen to sign in, even it it does, before my name was there and I only needed to put in password, now I have to do both. Most of the time I have to delete the app and re-download. Most frustrating.

mojo1957

7 years ago

Response from developer

Sorry to hear that the app is giving you trouble. Two items we can recommend to start: 1.) Set up login shortcuts. There's a "Remember ID" check box you can activate on the login screen, and under the Settings menu, you can enable a PIN, Touch ID or Face ID login depending on your device. Sounds like you've downloaded a new app after which the "Remember ID" and "Settings" options are reset. 2.) Make sure that you've updated your phone so you're using the most current operating system. We are happy to help you with this. Please call 888.902.5662 for assistance Mon. - Fri., 7 a.m. - 7 p.m. or Sat., 8 a.m. - Noon. Thank you.

Terrible upgrade

Ever since the last upgrade, Face ID only works the first 1-2 times I access the app. After that, I get a “bad request” message and have to reload the app. You will lose customers if it doesn’t get fixed.

Coslette

7 years ago

Response from developer

We’re sorry to hear you’re having so many problems with our app! Please call to see if there's anything we can do to help. Ask for our Electronic Banking team, available Monday - Friday, 8 a.m. - 5 p.m.; Saturday 8 a.m. – Noon at 888.902.5662.

Not fond of the most recent update

I used to love the Bank Midwest app. But the latest update is much less user-friendly. I frequently get error messages now when I try to sign in. I generally have to clear the cache each time I want to login, which I did not have to do before.

Buckduster

7 years ago

Response from developer

We don't like to hear that you're experiencing these kind of issues. Please give us a call to see if there's anything we can do to help. Ask for our Electronic Banking team, available Monday - Friday, 8 a.m. - 5 p.m.; Saturday 8 a.m. – Noon at 888.902.5662.

Marshall Crane

So, many times, when I bring up the app, my screen displays the main page and freezes there. I need to delete the app and start all over again. This did not happen BEFORE you made the improvements.

Marymatthew

7 years ago

Response from developer

We're sorry to hear that you're having problems with the mobile banking app. Thankfully, we've been able to connect with you and hope to resolve them soon! Thank you for sharing your feedback.