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Bank Muscat Soft Token

Bank Muscat Soft Token

by Bank Muscat (S.A.O.G)

15 ratings
13 reviews
💰 Finance
Free

Details

  • Released
  • Updated
  • August 20, 2022
  • April 6, 2026

Features

Developer

Bank Muscat (S.A.O.G)
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Bank Muscat Soft Token screenshot #1 for iPhone
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About

This app allows retail customers to securely authenticate internet banking transactions using their mobile device. It replaces the need for a physical token by enabling transaction approval via push notifications or one-time passwords. The service is free and available 24/7.

✓Approve financial transactions via push notifications
✓Authenticate non-financial transactions with OTP
✓Fallback authentication with QR code
✓Replaces physical security tokens
✓Available 24/7
✓Free service
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What's New in Bank Muscat Soft Token

1.0.19

April 6, 2026

Minor Bug Fixes

User reviews

Most RecentHighest RatedLowest Rated

Always Freezing and Always Glitching

Exactly as the title says. And why even create a separate app for this? It should be in the main BM app……
MrMikeDigitalMrMikeDigital

Response from developer

Hello, We sincerely apologize for any inconvenience you may have experienced. Please contact us via WhatsApp at 24795555 so we can assist you more effectively. Have a great day!

Frustrating Experience with Soft Token App

I have tried more than 8 times to activate the Bank Muscat soft token, and every single time I get the same error message: “session timeout, please login again.” No matter how carefully I follow the steps, the app simply does not work.

This is very disappointing for such a critical service. The process should be smooth and reliable, but instead, it wastes time and creates unnecessary frustration. I hope Bank Muscat takes this feedback seriously and fixes the app so customers can actually use it without these repeated errors.
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Saif AlrawahiSaif Alrawahi

Response from developer

Hello, We sincerely apologize for any inconvenience you may have experienced. Please contact us via WhatsApp at 24795555, so we can assist you more effectively. Have a great day!

Worst App for business owner

The app keeps crashing, i asked the bank to give me hard token several times, but they keep insisting me for soft token, the QR keeps showing me code expired when i reinstall due to some random reason, seriously you should fix the app before forcing people to use it or give an alternative to use so that the customer does not face difficulty.
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murtaza_7860murtaza_7860

Response from developer

Hello, We sincerely apologize for any inconvenience you may have experienced. Please contact us via WhatsApp at 24795555 so we can assist you more effectively. In case you have corporate account you can contact the following e-mail that specializes in commercial accounts for complaints and inquiries, to be advised: CorporateServiceDesk@bankmuscat.com Have a great day.

Very annoying

The app is very annoying because it has a lot of glitches on frequent basis. The worst thing is you need to delete the app and install it again and then wait for 12 hours to use it to find out that the activation didn’t work and you do the same thing again and again. And yes of course you need to do the same for the corporate account as well.
Get your things sorted.
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omanmanomanman

Response from developer

Hello, We sincerely apologize for any inconvenience you may have experienced. Please contact us via WhatsApp at 24795555 so we can assist you more effectively. Have a great day!

Worst thing they have made ever

The app crashed continuously
Addo1997ssAddo1997ss

Response from developer

"Hello We apologize for the inconvenience Please contact us through our channel in WhatsApp at 24795555 so that we can check more and assist you Good day"

See 8 more reviews

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FAQ

What is Bank Muscat Soft Token used for?

Bank Muscat Soft Token is used to authenticate your internet banking transactions securely from your mobile device. It replaces the need for a physical token, allowing you to approve transactions via push notifications or one-time passwords.

Is Bank Muscat Soft Token free to use?

Yes, the Bank Muscat Soft Token service is completely free of cost for eligible customers. There are no charges associated with using this app for transaction authentication.

Who is eligible to use Bank Muscat Soft Token?

To use Bank Muscat Soft Token, you must be a Personal banking customer registered for Bank Muscat Internet Banking. Joint account holders, corporate internet banking customers, and Meethaq customers are not eligible for this service.

How does Bank Muscat Soft Token enhance security?

It enhances security by providing a digital method for authenticating transactions, eliminating the risk of losing or misplacing a physical token. Transactions are approved through secure push notifications or one-time passwords sent directly to your registered mobile device.

What happens if I don't receive a push notification for Bank Muscat Soft Token?

If you do not receive a push notification, Bank Muscat Soft Token provides a fallback authentication method using a coloured QR code. This ensures you can still authenticate your transactions even if push notifications are not delivered.

What languages does Bank Muscat Soft Token support?

Bank Muscat Soft Token is available in both English and Arabic, catering to a wider range of users. You can select your preferred language within the app.

How often is Bank Muscat Soft Token updated?

The latest version of Bank Muscat Soft Token is 1.0.18, last updated on March 29, 2026. Updates typically include security enhancements and performance improvements.

Does Bank Muscat Soft Token have ads?

No, Bank Muscat Soft Token does not contain advertisements. The app is designed to provide a seamless and secure banking experience without any ad interruptions.