Worked for a year or so and now total waste of time.
I’ve talk to Support a few times over the past few years and nothings changed.
Are you ever going to fix this app? I haven’t been able to login for over two years.
Are you ever going to fix this app? I haven’t been able to login for over two years.
Horrible App
The bank is fine, the app is horrible. I am constantly having to call customer service and reset my password because the app gives errors and states my password no longer works. It is a serious issue that needs correction immediately.
Response from developer
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you. Please contact our Customer Care Team at 800-274-4482 (M-F 7-7 CT & Sat 7-4 CT). Thank you.
Just downloaded
Just downloaded after reading the reviews. It’s unacceptable that none of the features work. I can’t mobile deposit, transfer funds or see anything other than a balance. Will call tomorrow and hope for a solution. Judging by the reviews, the solution may be a new bank.
The worst bank app
Literally the worst bank app. Doesn’t work half of the time to even log in. Interface looks like it’s from the 90s and not easy to use. When you deposit a check, you can’t see what you deposited, it doesn’t show the pictures of the check. Besides from basic function, can’t really use it for anything else.
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Appallingly Bad
There is a separate app for personal and business accounts which seems ridiculous and is a good incentive to not have both business and personal accounts at this bank. Also, there is a separate app for Debit cards. And the functionality of the business account is so limited it is pathetic. We are going to move our account to another bank that actually knows something about my needs.
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Worst banking app ever
On top of me having to reset my passcode every three or four days there’s no reset option on the app. There’s no statement view option it’s just a really horrible app but the people at the bank are so nice
Trash
App is trash, honestly the bank is trash too but as a small business owner I don’t have the time yet but will be closing my account and moving on to another bank. The amount of issues I’ve had have been unreal. For starters it took 6 months for me to even get a response to the original email I sent to get my business app set up in the first place. And even then I didn’t get a response I had to go to my local branch and complain to even get help in the first place. Then every other week it seems they have a problem validating my information. I’m over it, and I’m ready to switch banks. *update* I didn’t think it was possible but this app has gotten worse. If you are looking for a new bank account look elsewhere because you will be heavily disappointed
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Response from developer
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you. Please contact our Customer Care Team at 800-274-4482 (M-F 7-7 CT & Sat 7-4 CT). Thank you.
Worked for a year or so and now total waste of time.
I’ve talk to Support a few times over the past few years and nothings changed. If you need the Business app on your phone, go to another bank.
Great interest rates but horrible horrible app
First of all, it can take up to 2 weeks to see your accounts in the app. If there is something wrong with your account request, they do not alert you to tell you what happened. Support requires on the average 30-40minute wait.
Once you are able to get in, I was not seeing my accounts. Had to wait again. Once I saw my accounts, all accounts were mis-labeled
(I.e., checking, money market, cd). Waited again. Finally got through and a request was submitted for proper account labeling.
Day 2 still wrong labels. You cannot make changes yourself. All other features like making payments are app place holders only.
You are referred instead to call the bank…be prepared to wait again. Finally, if you are looking for a good interest rate, this is good,
If you are looking for an app with ease of use, look somewhere else for now. I think CapitalOne has a great app but terrible interest rates. Chase is the same. Anyway, I would give this app a negative 10 but it won’t let me go beyond a positive 1. At least the phone support were friendly. I hope they fix this app soon because there are way many other banks that are starting to offer better rates,
Once you are able to get in, I was not seeing my accounts. Had to wait again. Once I saw my accounts, all accounts were mis-labeled
(I.e., checking, money market, cd). Waited again. Finally got through and a request was submitted for proper account labeling.
Day 2 still wrong labels. You cannot make changes yourself. All other features like making payments are app place holders only.
You are referred instead to call the bank…be prepared to wait again. Finally, if you are looking for a good interest rate, this is good,
If you are looking for an app with ease of use, look somewhere else for now. I think CapitalOne has a great app but terrible interest rates. Chase is the same. Anyway, I would give this app a negative 10 but it won’t let me go beyond a positive 1. At least the phone support were friendly. I hope they fix this app soon because there are way many other banks that are starting to offer better rates,
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Wish I could tell you how it works but it won’t even let me login.
After speaking with several representatives over the phone and in person. Multiple password changes. Delete and redownloads. I am still unable to even get past the login screen. I’m met with the “we can’t validate your information” error message and nobody seems to know how to fix the problem. I can’t even login to my account via a browser on my phone. I’ve been met with no actual help to my answers and to the point of closing my business account with this bank that seems to actively want to work against their customers whether it be for personal or business related inquires. Terrible app. terrible bank policies. Terrible service.
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Frustrating to accept login
Worst mobile banking app I’ve used. Every time I enter the correct login I get the message “unable to validate your credentials”. I have called the toll free number for help as well as going to the local bank but it still doesn’t work. I was told to delete the app, clear the history on my device, restart it and download the business app again. Same problem. Total waste of my time.
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Locks me out every time
I have the business account and every time I have to log in it locks me out EVERY SINGLE TIME— then every time I have to call and be on the phone for a minimum of 20 min have to reset everything password and security questions worst banking app ever
Terrible! Very little functionality
I have used business and personal mobile apps from different banks and by FAR this is the WORST! Very little functionality. No place to update addresses or other profile info. The bill pay is ok, but there is a character limit for company names.
Not sure why the business app isn’t as functional as personal one.
Not sure why the business app isn’t as functional as personal one.
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Trash
App is trash, honestly the bank is trash too but as a small business owner I don’t have the time yet but will be closing my account and moving on to another bank. The amount of issues I’ve had have been unreal. For starters it took 6 months for me to even get a respond to the original email I sent to get my business app set up in the first place. And even then I didn’t get a response I had to go to my local branch and complain to even get help in the first place. Then every other week it seems they have a problem validating my information. I’m over it, and I’m ready to switch banks
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This App Needs Major Improvement
Reviews going back the past two years show the same issues with this app—unable to log in, Face ID not even working, constantly being logged out and barred from logging back in, password errors that are quite obviously on the App’s side that require a 30 minute phone call to fix. The issues with this app are enough for me to close my account and take it elsewhere where there is a functional banking app for my business. This one is not it.
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Response from developer
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you. Please contact our Customer Care Team at 800-274-4482 (M-F 7-7 CT & Sat 7-4 CT). Thank you.
The worst app and bank for business!
There’s alway a problem, but today specifically I’ve been trying to long in to see my statement account and there’s no way to do it, they only have an automated system that say “we can’t confirm your information try to login again” but is useless! Is very frustrating not having access to your account!
So, looking for another place asp.
So, looking for another place asp.
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BankOZK has Excellent Customer Service
Which is necessary because this app is terrible.
It’s slow to load, and clunky.
It regularly, and without reason, disables FaceID.
It’s slow to load, and clunky.
It regularly, and without reason, disables FaceID.
If it worked it would be great!
But it doesn’t so it’s not.
App looks really bad compare to other banks!!
App takes way to long to load. Appearance it’s awful. Interface it’s not friendly at all. I have used the personal bank app and with the new update it’s so much better.
For a bank that strives to be the best for their customer service. The app doesn’t do it justice. I use the business app all the time but it’s a pain every time I have to do something. I’m considering to move banks just because of this, doesn’t OZK know that almost everything it’s mobile now.
Please!!! Update the app pay a really good developer to actually do something about it. Keep in mind that a lot of people are getting use to mobile banking.
It’s been 7 months since the last actual bug fix updates. This tells me OZK doesn’t care about their business customers. Unless I see otherwise.
For a bank that strives to be the best for their customer service. The app doesn’t do it justice. I use the business app all the time but it’s a pain every time I have to do something. I’m considering to move banks just because of this, doesn’t OZK know that almost everything it’s mobile now.
Please!!! Update the app pay a really good developer to actually do something about it. Keep in mind that a lot of people are getting use to mobile banking.
It’s been 7 months since the last actual bug fix updates. This tells me OZK doesn’t care about their business customers. Unless I see otherwise.
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App UI no good
Can we get it updated like the personal app where the user interface actually looks better and runs smooth ?
