Seamless Experience
Response from developer
It is delightful to hear such positive words, and it’s always a pleasure to serve our users.
Fast transfer
Response from developer
Wow, thank you so much for the kind words! We're thrilled to hear you're having a great experience with Bank78. Our team works hard to make banking simple, secure, and enjoyable, and it's incredibly rewarding to know we're hitting the mark. Thank you for trusting us with your finances!
Pending
Response from developer
To help us get on this right away, could you submit this through the 'Report Transaction' option in the app? This automatically flags the transaction for our team so we can investigate immediately.
Mr
Response from developer
We understand how frustrating slow performance can be, especially when you need to access your finances. This isn't the experience we want for you. Please contact our support team immediately at support@bank78.co so we can investigate this issue for you. It may be a connection issue on our end that we need to fix, or we can help you troubleshoot your device settings
No tittle
Response from developer
Thanks for the 5-star review! We’re thrilled to hear you find the app easy to use and beautiful. We appreciate your trust in us!
Seamless Experience
Response from developer
It is delightful to hear such positive words, and it’s always a pleasure to serve our users.
Priest
Response from developer
Hi there! It looks like your message might have been sent before you could finish typing. We want to make sure we hear you loud and clear! Whether you have a question, a concern, or just feedback on how we can improve, please feel free to share more details. We're here to help!
Finzo24
Response from developer
Thank you for your feedback. To clarify, Bank78 does not advertise or offer foreign currency accounts (USD, GBP, or EUR). Our Tier 3 verification is strictly designed to unlock higher transaction limits and enhanced security for local currency accounts. We understand you are disappointed that this specific feature is unavailable, but we can assure you that our platform operates fully transparently within our stated services. If you choose to keep your account, you can now enjoy the full benefits of your upgraded local tier.
Referral bonus
You really needed to fix this up
It’s going to 4months now since the using of referral bonus for bill payment not available
Response from developer
We understand how frustrating this has been, and we sincerely apologize for the inconvenience. At the moment, the use of referral bonuses for bill payments is still unavailable as the feature remains on hold. Our team is actively working on this, and we’ll notify you as soon as it’s restored. We truly appreciate your patience.
Terrible network and poor customer service
Response from developer
Please be informed that airtime and bill purchases are currently available only from your main account balance. Airtime purchases from referral wallets are still unavailable for now. We’ll notify you as soon as this option is restored. Thank you for your patience.
Fast
Response from developer
Thank you so much for your encouraging review. We will do our best to ensure you have a great banking experience with us.
fraud
Response from developer
We completely understand why you’re upset, and we apologize for the experience. You’re right to expect a promise to be honored. The referral campaign for @DRLUCAS was genuine, but it was limited to the very first 1,000 people who completed the sign-up. Because it was promoted widely across the country on social media, all the slots were filled within a matter of minutes, faster than most people could react. We have verified that all 1,000 rewards have been successfully paid out. We know that doesn't change your personal disappointment, and for that, we are truly sorry. We value your trust deeply, and we hope you'll give us another chance in the future with a different offer. Thank you for trying. Better luck next time.
Very useless bank
Then their customer service will never respond I mean ever!
And their customer care number will never go through!
They will frustrate your life, don’t ever think of downloading the app or using the bank because they act like scammers!
It’s so cool
Response from developer
It is delightful to hear such positive words, and it’s always a pleasure to serve our users 😀
