bankESB Mobile User Reviews

Name: bankESB Mobile
Rating: 4.8202 (1624 reviews)

bankESB Mobile

bankESB

💼 Business

💰 Finance

What users say

Summarized from real user reviews of bankESB Mobile. Based on 1.6K reviews and a 4.8/5 average, it highlights the 4 positives and 6 negatives reviewers mention most about this Finance app.

Positive things

🚀Easy to use
💡Deposit checks with mobile app
👍Convenient banking experience
🔒Secure banking

Negative things

🐛Crashes frequently
🐛Network errors and login issues
🐛App not loading or freezing
🐛Face ID/fingerprint authentication not working
🐛Slow and unresponsive performance
🔒Security precautions too time-consuming

Top reviews

Most Recent Highest Rated Lowest Rated

Downtime is excessive

I wasn’t able to access my account info online from last night until well after the bank closed today. The message I saw on the website (not the app) indicated it was down for maintenance. Daytime maintenance M-F is not acceptable. A message saying it was going to take mace would have been appropriate and appreciated.

GinnyCz

7 months ago

Response from developer

Hi, thank you for your feedback. We apologize for the inconvenience you experienced.

Service declining

BankESB used to have great app and customer service. Both continue to decline. App requires a code sent you your phone but never actually sends the code. Calling for help now sends you to a call center instead of the local folks that used to help you.

Worokia

8 months ago

App won’t load banking details

Need to log in over 10 times for the network error to go away.

Knickerknamer

8 months ago

Response from developer

Hello, thank you for bringing this to our attention. We are sorry to hear that you are experiencing difficulties with our Mobile Banking app. Please feel free to contact our Customer Care team at 855.527.4111 for assistance!

Won’t Load

Says network error and you can’t use anything. Only your balances show up.

Knickerknamer

a year ago

Response from developer

Hello, thank you for your review. We apologize for the difficulties you're experiencing with our Mobile Banking app. Please contact our Customer Care team at 855.527.4111 for assistance.

Awesome banking app from ESB!

The app is so easy to use I love the deposit a check feature! ESB really knows what their customers need to make banking easy!

LS1053

a year ago

Response from developer

Hi, thank you for the positive review! We’re thrilled to hear you’re enjoying our Mobile Banking app.

Screwing around

The banking experience was much better before you folks tweaked the app to “enhance” the bankers experience. Please keep your #@&$%* hands off the app before you make it unapproachable for anyone to use it!

patriotsfan413

a year ago

Response from developer

Hi, thank you for the feedback. We apologize for the difficulties you're experiencing. Please reach out to our Customer Care team at 855.527.4111 if you need assistance.

What a pain in the neck

I understand scam awareness, but this bank’s security precautions waste way too much time. Idk if that’s an app thing or a bank thing, but either way, it’s a monumental pain.

Harpette

a year ago

Response from developer

Hello Harpette, thank you for your review. At bankESB, we do everything we can to keep your accounts safe. Please contact Customer Care at 855.527.4111 if you have any questions.

Crashes a lot

This app use to be good now I have to closed and re start it every time I use it 👎🏽

urieidhh

a year ago

Response from developer

Hello, thank you for your review. We are sorry to hear that you are experiencing difficulties. We will be sure to pass your comments along to our developers to continue to provide you with the best experience possible. If the issue persists, please contact our Customer Care team at 855.527.4111.

Sending a code

Don’t like the fact I have to do this each time. Also, been happening quite a bit lately that says error has occurred and I have 2 start all over. Finding app less user friendly than before.

Ccarotenuto

2 years ago

Happy customer

Have been a customer for 11 years. Have never had a problem. Online services have always been easy. In-bank visits have always been pleasant. Personnel always pleasant and polite.

Poststroke

2 years ago

Response from developer

Thank you for your kind review. We are happy to hear about your positive experience with bankESB!

App crashes every login

Once you get past the login errors, which do not instill trust in your banking institution, it sends to get the job done.

Keith S.

2 years ago

Response from developer

Thank you for your feedback. Our customer’s feedback is crucial as we continue to work on making the app more user friendly!

Always having issues

I have daily issues with this app. It’s probably one of the only apps I use every day and I almost always have to hard close the app and restart it because of error codes or something. I also can’t stand how the transactions are listed. I have to turn my phone horizontal in order to see the transaction description instead of just scrolling through in a normal vertical way.

JessB1009

2 years ago

Response from developer

Hello, thank you for your review. We apologize for the inconvenience you are currently going through. For further assistance, please give us a call at 855.527.4111. We’re here to help!

Raya Khedker

I am so sorry about the 4 stars!! It was meant to be a FIVE STARs…but the review page was so quick it just posted…

I LOVE Easthampton Bank. It has always been good to me and even tho I am one of your poorest clients—I know all the managers and tellers and they know me and are unfailingly wonderful to me.

Thank you,

Raya

Jhummur

2 years ago

Response from developer

Hello Raya, thank you for your kind feedback and for being a customer member of bankESB!

Bad app

You will need to reload the app after your first log in due to it freezing

hgjgfhktdvj hjhgj

2 years ago

Response from developer

Hello, thank you for your feedback. We apologize for the difficulties you're experiencing. Please contact us at 855.527.4111 for further assistance.

Awful

When ESB first launched this app I never had issues. After the last major logo change (I think after the bank bought out another bank) and the app update that followed (About 1 year ago) it’s awful!!! This app I would have to say is the worse one I have. Ever since the biggest update I spend more time trying to log into the app or not being able to access my information due to “errors.” It honestly almost just makes me want to switch to Florence because online banking is really important. Being able to access my account in cases of emergency or to monitor is that important to me. By not being able to access it now 95% of the time is just not acceptable to me. Not in a world where skimmers or identity theft is reality. Do not bother using this app.

Go to Florence

2 years ago

Response from developer

Hello, thank you for being a customer of bankESB and for reaching out. We apologize for the issues you’re experiencing with our Mobile Banking app. Please contact our Customer Care team at 855.527.4111 so we can assist you.

Fix your App

When it works it’s great. The past few months after redownloading it. It never lets me log in, it just resets to the Home Screen. It takes 4-5 tries before I can login and yes I put everything in correctly each time. Now the new thing the app does it lets me login immediately but will not show my account activity. It says system is down try again later. There is no later it always says this. It’s making start to think about switching banks all together because of how poor this app has been.

J-sun Finland

2 years ago

Response from developer

Never giving me much trouble, however recently

Recently, whenever I try and open the app, it just gets stuck on the loading screen. I got lucky if I’m able to put in my password and then it just freezes. It keeps saying it’s been under maintenance for over 24 hours.

#always_smile

2 years ago

Response from developer

Hello, thank you for providing us your review and for being a customer of bankESB. We apologize for the inconveniences you’re experiencing recently with our Mobile Banking app. Please reach out to our Customer Care team at 855.527.4111 if you need further assistance or if you have any questions.

Awful. Won’t load error says “insecure connection.”

All my other apps work fine including banking ones. Why not this???

Glassfern1238

2 years ago

Great bank, great people, nice app

Always a great experience with bankESB

diane.martinez

2 years ago

Response from developer

Hi Diane, thank you for taking the time to update your review and for being a customer of bankESB. We are happy to hear about your great experience with our Mobile Banking app!

Face ID not working

The Face ID doesn’t work. I have updated, deleted and re installed the app several times. It will not recognize my Face ID. Then I have to enter my password not once, not twice, but 3 times to be able to access the App.

Boss_Liz