Cannot login
Unable to login to the app keep getting a error that safari cannot open! Useless app!
Never Works
When requesting support I always get the answer to uninstall and reinstall. Complicated with very little functionality. Hard to use. If I can give it a zero star rating I would.
App glitches and not syncing
The app is performing poorly. I have to constantly uninstall and reinstall the app just to get it to update and sync my workouts.
I recently lost at least a month’s worth of workout points
Very disappointing.
I recently lost at least a month’s worth of workout points
Very disappointing.
Worst App Ever!!
Rewards I earned did not reflect on the app for months. After I called to get it fixed. My previous rewards never reflected. The app only worked a few weeks and then it displayed unable to load rewards again. It just keeps malfunctioning.
Balance app review
The app is very stressful to use at it’s not always working, it didn’t record and of my December activities and sometimes it will disconnect my Apple health app and not update my workouts
Poor App
Whoever is in charge of develop of this app must get fired. This app hardly ever works properly. Apple connection disconnect every week. Next thing the option to like is no longer there. You are forced to uninstall and install again. No maintenance whatsoever
Always issues
Every update brings new issues with the app. Very frustrating!
App
The app doesn’t not update
You need to call in uninstall then re-install which is taking to much of my time. I need the app that is working and with all this trouble shoot that needs to happen
You need to call in uninstall then re-install which is taking to much of my time. I need the app that is working and with all this trouble shoot that needs to happen
Low budget
Tracking of data from devices almost always fails leading to looooong call centre fixes
Terrible logo
The new logo on this app is absolutely appalling. I had to delete it off my Home Screen which now makes me use the app less. Functionality around balance is not ideal either sending to the website to then log in again
Active rewards don’t work on this app
I’ve just recently discovered Active rewards, and have been struggling with activation, I logged a query which the balance team had been trying to assist with for almost three weeks, the finally managed to remove the errors on Tuesday, however, the tracking doesn’t work. I’ve lost count of the number of times where I had to offload and delete the app, it just never works and I’m tired of having to call them with the same issues. The sad thing is that I have been very active the whole month doing above 10K steps almost everyday and basically missed out on all the rewards.
Looking at the reviews, it’s clear that the active rewards feature is not in a condition to can be consumed by end users, they should just hide/disable it until they get it right.
Looking at the reviews, it’s clear that the active rewards feature is not in a condition to can be consumed by end users, they should just hide/disable it until they get it right.
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Worse experience for Apple users
The constant need to uninstall and reinstall the app for it to properly link with Apple Health app is the reason I'm giving a rating of 1 Star. The Discovery Vitality App is their biggest priority, yet Bankmed customers are just as equally important.
They don’t care because we’re forced to use their services.
No idea why they even bothered releasing this. When I complained about my Health app not linking they said they were still fixing it… that was months ago.
It’s a pointless app, you’re better off on the website (I’d give that a 3/5).
What’s worse is we’re forced to use this Med Aid so there’s no escape.
It’s a pointless app, you’re better off on the website (I’d give that a 3/5).
What’s worse is we’re forced to use this Med Aid so there’s no escape.
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Glitches
I constantly have to uninstall and install the app. When I click on it, it opens and immediately closes no matter how many times I delete and install. It just crashes when I click on it I’m on the latest iOS version. The app doesn’t recognise my steps on some days I end up not meeting my goals for rewards even when steps have been achieved.
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App keeps crashing
The app has been crashing as soon as you get authenticated. I have been having issues with Discovery claiming that my active rewards are now visible on my dashboard however this hasn’t been resolved
App constantly crashes
Every time i open the app it uses face ID to sign in and then immediately crashes this happens so often i don’t see the reason to use it at all even with the apple watch integration it just never works worst app i have ever downloaded in my life 🤮
Login Failure on new update
There is a login failure on the latest version which leads to being redirected to login via web.
Not user friendly
App requires user to log into the website first before using the app. You need to delete a download the app to able to link apple health a evert time theres a new version of the app.
No use friendly at all
No use friendly at all
Linking to Apple Watch and viewing rewards.
The apple interface is disappointing. Linking is a problem, logging in is a problem, very frustrating. Unfortunately this rating doesn’t allow to not have a star but personally I don’t think it even deserves a star.
App doesn’t work always
Very often there are issues with the app and don’t want to synchronize with vitality data. Sometimes you need to delete the app and install again