Transactions
I have used this app for many years , now my transactions don’t appear right away , it takes days now , I can’t see what I paid or what the last transaction was for days on end . And no one will fix this issue . It’s frustrating not to see my transactions and what I last bought or paid for especially on busy days running errands and paying bills .
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Only works half the time
At least a few times a week the app will not log into my account for days at a time. It’s a waste to even use because I have to log in via web browser most of the time.
Waste of time.
Every months this app kicks out of my online account and makes me jump through hoops to get back in it. Thinking about finding another bank unless the problem is solved.
Horrible.
This app is so outdated. Sometimes it wont even let me log into my account and i’m experiencing that right now. It’s telling me to use a phone number to connect to their app and i’m using my number but it says my number is already in use. This app is literal garbage. Maybe make some changes and update this app for a change.
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Awful, fails constantly
Call the 800 number they say…. Then you wait and wait and wait. It’s horrible service and a terrible app experience.
Awful
Every few days it decides you have to re-enter the password.
Does Not Protect Assets
This app makes you sign up for a Zelle account. They do not protect your assets if there is fraud. I lost $400 and neither Zelle nor Bank MidWest did anything about it. They just said your money is gone and you won’t get it back.
Dreadful App!
NBH for some weird reason chooses to stay behind the times. Their app is so outdated, it doesn’t support push notifications; meaning the only way you can know if transactions are done on your account(s) is to either sign in to the app and see or have thousands of emails sent to you. The app will too frequently have issues allowing you to sign in even when you’re typing your information in correctly. This so often results in me having to keep changing my login credentials for nothing and then I still get the same results. It’s getting to the point where there’s no need for this app, just go directly to their website and check things out.
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Update of information
I have changed my personal information with the bank but app will not update new information. Very frustrating.
Terrible
I can never log in it just gives me an error 0014 and won’t take me to the login screen
IPhone app
Added app to phone and was able to view all accounts. Logged out and tried to re-enter and app didn’t recognize user name and password. Was locked out and had to delete app and chg password on my computer. Horrible app.
FALSE ADVERTISEMENT
Along with everyone else I agrees this app is trash bag juice and is the stone ages compared to the most common banking apps out there. This is my second time reviewing this app. I’m here again because I received an email saying this app will be updated today. Well guess what? still no update and still trash. Someone please help turn this app around for the better.
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Bad app
Horrible app. Has been down more often than not. Now Not working at all Very disappointed. Loosing trust in this bank
Needs work
Countless issues with this app. Doesn’t hold a candle to better developed such as WF, BOA, Chase or Citi. Need to invest money in better app developers cause this is garbage.
Good updates
The new updates have really improved the functionality of the app. I appreciate mobile deposit and the smoother running interface.
Rarely an issue
I have used the BMW app for Apple for several l years and rarely have issues. Even if it does crash, I simply reopen and use without fail. People have to under things will crash, need updates, timeout, lag etc every one in awhile. Have patience and be grateful. Thanks Bank Midwest!
Far too many errors
Echoing other’s concerns/complaints. Also, look forward to zero support from the company regarding this. I had an issue, emailed the company, and never heard back. Also, the app will randomly clear your password and require you to manually sign in. It’s just annoying.
Response from developer
We apologize that you keep getting an error code. Can you please call our Client Services team at 800.867.2265 so they can help troubleshoot? We will also be submitting this to the developers.
Baaaadddd App
Been a customer OVER 10 years and this app is not good. Have reported over a dozen issues just in the last 3 years.... NO one ever gets back to me AND I consider myself Lucky if the issues gets fixed after reporting it twice...... IF I have the time to do so. Errors included- a wrong amount on deposits even with a Correct amount when entered— NO notice sent confirming deposits— NO confirmation number for tracking on deposits—No way to check what was Deposited—
If I didn’t want the hassle of moving accounts, stopping automatic drafts, unlinking card pmts and ALL the other crap of changing banks I would be gone... also my ATM cards won’t work... after getting them changed x3 time now.... REALLY!!!
If I didn’t want the hassle of moving accounts, stopping automatic drafts, unlinking card pmts and ALL the other crap of changing banks I would be gone... also my ATM cards won’t work... after getting them changed x3 time now.... REALLY!!!
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Fantastic app, but...
I love the app. It’s easy to use, laid out very well, and I can easily transfer money. However, the money in my bank account doesn’t look that great. Would really like to see an update that adds $1,000,000 to my account.
Easy and secure!
Very easy to use and super secure!
