BankUnited User Reviews

Customer Experience

Positive experience51.3% of reviews
Neutral7.7% of reviews
Negative experience41.0% of reviews

~ Based on 39 written reviews from the US App Store.

What users say

Is BankUnited Safe?

BankUnited appears safe based on user ratings. AppsHunter Safety Score for BankUnited is 96/100.

This assessment is based on 2,012 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.1% of ratings point to a safe experience
1.6% of ratings suggest some concerns
3.3% of ratings point to a risky experience

~ Based on 2,012 App Store ratings for BankUnited.

Is BankUnited Legit?

BankUnited appears to be a legitimate app. AppsHunter Legitimacy Score for BankUnited is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Customer

Great Service, Iโ€™ve been a customer for 20 years and am still impressed with the service and help I have needed and received. Everything a huge name bank has but with always a personal touch.

App flaky

Your check deposit capture system leaves a lot to be desired. It constantly states it canโ€™t see things that are there.

New app

This new app is great, thereโ€™s always new updates and enhancements. Little by little I noticed improvements and Iโ€™m loving it

Done

I am ready to find a better bank

Dark mode adaptation UI

Include Dark mode, which is great. However, the app icon does not change in dark mode. It would be nice if the icon also adapted to dark mode for a more consistent look. Please consider adding this feature. ๐ŸŒ™๐Ÿ“ฑ

Terrible

Terrible remote deposit , did all the correct procedure and impossible to remote deposit .

Tops!

You all have taken take of my financial needs so competently!

Great option

I have been with BankUnited for over 4 years, with every update this app gets improved.

LOVE BankUnited!

I absolutely love BankUnited. Their customer service is great. The app works well for balances, mobile deposits, and now they just added Zelle. Love it.

Most Useless Banking App

This application is worthless, crashes constantly and requires that I remove my Authenticator App. Why?? The marketing genius who came up with this App should be fired. And the IT team leader who wrote it should go back to school.. the App just does not work. Iโ€™m closing my accounts.

Too dark bacgeound

ฤฐt is too dark background. Too small letters. Not easy to use

Great design and colors

I love the new designs and colors, app feels renovated compared to the old app

App isnโ€™t updating the spending transactions

After the weekend upgrade, the app isnโ€™t updating transactions on the account - it updates the amount of the money but you canโ€™t see transactions for the day as pending like it used to be before!
Please fix! Thanks
iPhone 13 pro max iOS 15.7

My Bankunited

Bankunited is my bank for both personal and business for one simple reason. They treat me like a valued customer 100% of the time.and for that I am grateful.

Para BankUnited

Es la mejor aplicaciรณn para depositar hasta este momento

Why is the background black ? Makes no sense .

Very difficult to print on paper with a black background . Seems programmers and management had no idea that type should be dark with background white .

Hate the new online banking

Too confusing. Seems the choice was for look and not functionality.

Wish they would go back to old. Most of your needs could be solved from one screen not in this new system!!! You gotta dig deep to get the simplest things done.

Need Zelle!

Bank United needs to have Zelle to better serve the clients.

Love it

Love yes so when I donโ€™t have time to go to the bank I can use this itโ€™s wonderful thank you so much for having this app

Horrible

Every time I try to use this app to login, it never recognizes my username or password that I enter. Then, I have to reset it and then even after I reset, it doesnโ€™t recognize me. This is the most frustrating and horribly designed app Iโ€™ve ever used.