Horrible Company Absolute Crooks
This is the worst betting site and app I’ve ever been on. I have multiple, I mean multiple double charges on my bank account which has added up to a very significant amount of money. The app is constantly glitching and messing up during bets, cash-outs,deposits and withdrawals. I reached out to a customer service agent on a live chat about some concerns I had and she was very rude and unprofessional. After speaking with her I try logging in my account and she suspended my account while I had several bets going for no real reason. I get a email saying my account suspended because of concern for my well being!!! They will not give me access to my account at all I can’t see any of my bets , transactions or any of my own personal account info including my bank account and debit cards that are on file. I will be contacting my attorney to see what i can do about this. They are absolute crooks and if your thinking about using this app or company I would highly suggest going with someone else. I have everything screen recorded and screenshots I suggest you do the same if you use this app and check ur accounts for over charges and double charges
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Worst sports book out there go to draft kings instead
Degenerate gambler here. This is the worst sports book app out of all of them. The app is constantly freezing and takes forever to load. I find myself constantly having to close the app and reopen it and sign in all over again. The app does not transition smoothly between pages. My active bets take forever to appear on screen if they even load at all. I couldn’t connect my bank account when I went to go cash out. It would freeze on the last part of the setup to cash out. If you want to gamble on an app, I would recommend Draft Kings where everything runs smoothly. Also, I’m not leaving you guys a terrible review out of spite because I’m a sour bettor and lose every week. I’m leaving you guys a terrible review for the awful experience you give your users. All that money you guys are making and your app is more rickety than your grandfathers wooden rocking chair. If there was an option to leave a zero star review, congratulations Barstool sports book, you’ve earned it!
Sincerely,
A degenerate
Sincerely,
A degenerate
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Disaster
I have used your Sportsbook for over a year now and I’m starting to have problems. Before the Super Bowl this year I placed bets and won money. When I went to get my money out of my account it suspended my account saying I made a deposit not in my name (my wife’s PayPal). I took the necessary steps to unlock my account and y’all let me back into my account. I tried again to withdraw my money using my master card that is in my own name. I waited over a week for the funds to show up in my account and they never did. I reached out to support about where my money was and they told me “we will be sending you an email regarding further information.” The next email I got was telling me that my account was suspended, once again, for making a deposit using a payment method that’s not in my name. I did not even try to make a deposit again, all I’ve done is try to get my money out of my account. I’ve tried to reach out to support via email and live chat and I’ve gotten nowhere. This is all I know to do at this point. I’m very disappointed by this because I’m a big fan of the Barstool brand and at this point I’ve gotten to where I don’t even want to use your app.
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Response from developer
Hey. Sorry to hear you’re having trouble. Can you email us at support@barstoolsportsbook.com so we can look into this for you?
Worst Sportsbook - Customer Service stinks
There app has many issues - I have been a GREAT DAILY bettor on their application - I had brought good business (losing lol) since I opened up my account. I recently had an issue where I placed a live bet that failed supposedly due to an odds change… within seconds grabbed the updated live Odds… only to find out BOTH ORIGINAL AND NEW bets were placed (original bet never successfully showed as being processed only after I placed the second)… eventually both lost… I instantly complained about the wager only to have this Mike K. (Customer support) not give a crap about the business I brought in. He could care less about me requesting to close my account if I was not compensated. He instantly closed my account on my request. How do you lose a customer who brings you business DAILY over a measly $200?? It’s the reason why businesses fail all the time…. They did not care at all in closing my account instantly BUT they did me a favor. Thanks Barstool.
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Refusing my withdraw request
I talked my mom into getting this app (for the referral bonus). She placed her first bet and won and barstool is refusing to pay out until she provides the additional information (exact message listed below).
It seems like they should get this background information before you deposit, because I guarantee if she lost they would have had no problem taking her money.
“Hey Christine,
Thanks for submitting your recent withdrawal request. We need some additional information to complete your request.
Please submit a selfie with you holding an active photo ID (e.g. passport, driver's license).
We will need a picture or screenshot of your Huntington Bank - Asterisk-Free Checking 0836 bank statement from the last 90 days showing your Full Name and Address, as well as the last four digits of your bank account.
Please click on the link below and follow the instructions in the link to upload your document:
Click here to upload your documents
Please note that if the requested documents are not received within 7 days, the withdrawal may expire and the funds added back to your Barstool Sportsbook & Casino account.
Please respond to this email if you have any questions.
Thanks,
The Barstool Sportsbook & iCasino Team”
It seems like they should get this background information before you deposit, because I guarantee if she lost they would have had no problem taking her money.
“Hey Christine,
Thanks for submitting your recent withdrawal request. We need some additional information to complete your request.
Please submit a selfie with you holding an active photo ID (e.g. passport, driver's license).
We will need a picture or screenshot of your Huntington Bank - Asterisk-Free Checking 0836 bank statement from the last 90 days showing your Full Name and Address, as well as the last four digits of your bank account.
Please click on the link below and follow the instructions in the link to upload your document:
Click here to upload your documents
Please note that if the requested documents are not received within 7 days, the withdrawal may expire and the funds added back to your Barstool Sportsbook & Casino account.
Please respond to this email if you have any questions.
Thanks,
The Barstool Sportsbook & iCasino Team”
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