Horrible Company Absolute Crooks
This is the worst betting site and app I’ve ever been on. I have multiple, I mean multiple double charges on my bank account which has added up to a very significant amount of money. The app is constantly glitching and messing up during bets, cash-outs,deposits and withdrawals. I reached out to a customer service agent on a live chat about some concerns I had and she was very rude and unprofessional. After speaking with her I try logging in my account and she suspended my account while I had several bets going for no real reason. I get a email saying my account suspended because of concern for my well being!!! They will not give me access to my account at all I can’t see any of my bets , transactions or any of my own personal account info including my bank account and debit cards that are on file. I will be contacting my attorney to see what i can do about this. They are absolute crooks and if your thinking about using this app or company I would highly suggest going with someone else. I have everything screen recorded and screenshots I suggest you do the same if you use this app and check ur accounts for over charges and double charges
Show more
Worst sports book out there go to draft kings instead
Degenerate gambler here. This is the worst sports book app out of all of them. The app is constantly freezing and takes forever to load. I find myself constantly having to close the app and reopen it and sign in all over again. The app does not transition smoothly between pages. My active bets take forever to appear on screen if they even load at all. I couldn’t connect my bank account when I went to go cash out. It would freeze on the last part of the setup to cash out. If you want to gamble on an app, I would recommend Draft Kings where everything runs smoothly. Also, I’m not leaving you guys a terrible review out of spite because I’m a sour bettor and lose every week. I’m leaving you guys a terrible review for the awful experience you give your users. All that money you guys are making and your app is more rickety than your grandfathers wooden rocking chair. If there was an option to leave a zero star review, congratulations Barstool sports book, you’ve earned it!
Sincerely,
A degenerate
Sincerely,
A degenerate
Show more
Disaster
I have used your Sportsbook for over a year now and I’m starting to have problems. Before the Super Bowl this year I placed bets and won money. When I went to get my money out of my account it suspended my account saying I made a deposit not in my name (my wife’s PayPal). I took the necessary steps to unlock my account and y’all let me back into my account. I tried again to withdraw my money using my master card that is in my own name. I waited over a week for the funds to show up in my account and they never did. I reached out to support about where my money was and they told me “we will be sending you an email regarding further information.” The next email I got was telling me that my account was suspended, once again, for making a deposit using a payment method that’s not in my name. I did not even try to make a deposit again, all I’ve done is try to get my money out of my account. I’ve tried to reach out to support via email and live chat and I’ve gotten nowhere. This is all I know to do at this point. I’m very disappointed by this because I’m a big fan of the Barstool brand and at this point I’ve gotten to where I don’t even want to use your app.
Show more
Response from developer
Hey. Sorry to hear you’re having trouble. Can you email us at support@barstoolsportsbook.com so we can look into this for you?
Worst Sportsbook - Customer Service stinks
There app has many issues - I have been a GREAT DAILY bettor on their application - I had brought good business (losing lol) since I opened up my account. I recently had an issue where I placed a live bet that failed supposedly due to an odds change… within seconds grabbed the updated live Odds… only to find out BOTH ORIGINAL AND NEW bets were placed (original bet never successfully showed as being processed only after I placed the second)… eventually both lost… I instantly complained about the wager only to have this Mike K. (Customer support) not give a crap about the business I brought in. He could care less about me requesting to close my account if I was not compensated. He instantly closed my account on my request. How do you lose a customer who brings you business DAILY over a measly $200?? It’s the reason why businesses fail all the time…. They did not care at all in closing my account instantly BUT they did me a favor. Thanks Barstool.
Show more
Refusing my withdraw request
I talked my mom into getting this app (for the referral bonus). She placed her first bet and won and barstool is refusing to pay out until she provides the additional information (exact message listed below).
It seems like they should get this background information before you deposit, because I guarantee if she lost they would have had no problem taking her money.
“Hey Christine,
Thanks for submitting your recent withdrawal request. We need some additional information to complete your request.
Please submit a selfie with you holding an active photo ID (e.g. passport, driver's license).
We will need a picture or screenshot of your Huntington Bank - Asterisk-Free Checking 0836 bank statement from the last 90 days showing your Full Name and Address, as well as the last four digits of your bank account.
Please click on the link below and follow the instructions in the link to upload your document:
Click here to upload your documents
Please note that if the requested documents are not received within 7 days, the withdrawal may expire and the funds added back to your Barstool Sportsbook & Casino account.
Please respond to this email if you have any questions.
Thanks,
The Barstool Sportsbook & iCasino Team”
It seems like they should get this background information before you deposit, because I guarantee if she lost they would have had no problem taking her money.
“Hey Christine,
Thanks for submitting your recent withdrawal request. We need some additional information to complete your request.
Please submit a selfie with you holding an active photo ID (e.g. passport, driver's license).
We will need a picture or screenshot of your Huntington Bank - Asterisk-Free Checking 0836 bank statement from the last 90 days showing your Full Name and Address, as well as the last four digits of your bank account.
Please click on the link below and follow the instructions in the link to upload your document:
Click here to upload your documents
Please note that if the requested documents are not received within 7 days, the withdrawal may expire and the funds added back to your Barstool Sportsbook & Casino account.
Please respond to this email if you have any questions.
Thanks,
The Barstool Sportsbook & iCasino Team”
Show more
It’s serviceable
Sportsbook apps are relatively new and when they were released I signed up for multiple apps to take advantage of different promotions and to find what I liked best. For Barstool it has been an up and down experience.
On the good side:
1) User interface is good not over crowded and can find different things
2) Customer support has been friendly and helpful. I had a promotion expire and they were quick to explain and willing to deactivate it.
3) The free bets last longer than most other places
On the bad side:
1) The other apps I used were much clearer on when the free bets expired. Out of 6 apps Barstool was the only one I had the free bets expire.
2) I used the refer a friend bonus and the first time the person used the link and neither of us got the bonus. My friend has since decided to move on to other apps.
3) Using the refer a friend promotion you cannot take winnings out until all the bonus bets are wagered which is much more aggressive then the other sites
4) The double authentication typically fails with password entry so it takes longer and multiple tries to complete
At the end of the day if it was my only option, I would use it and deal with the disadvantages since they are not miserably bad. However, since it is not the only option I will use different apps.
On the good side:
1) User interface is good not over crowded and can find different things
2) Customer support has been friendly and helpful. I had a promotion expire and they were quick to explain and willing to deactivate it.
3) The free bets last longer than most other places
On the bad side:
1) The other apps I used were much clearer on when the free bets expired. Out of 6 apps Barstool was the only one I had the free bets expire.
2) I used the refer a friend bonus and the first time the person used the link and neither of us got the bonus. My friend has since decided to move on to other apps.
3) Using the refer a friend promotion you cannot take winnings out until all the bonus bets are wagered which is much more aggressive then the other sites
4) The double authentication typically fails with password entry so it takes longer and multiple tries to complete
At the end of the day if it was my only option, I would use it and deal with the disadvantages since they are not miserably bad. However, since it is not the only option I will use different apps.
Show more
Screws their customers over without concern
I’ve used barstool sportsbook for multiple years and enjoyed their service.. until I actually needed them to provide some customer service. I bet the under on the Buffalo bills game that was supposed to get 6 ft of snow, based on that entire premise. When the game changed to being played at Ford Field, they immediately moved the under/over up 7.5 pts without voiding any of the prior bets, even though it was a completely different circumstance than the bet they offered, and they moved the line on their own accord. They refused to void the bet and basically stole my money even though 90% of the other sportsbooks choose to do the right thing. Don’t trust these crooks to do the honorable thing. Good platform, but they will screw you over if given the chance.
Show more
DO NOT DOWNLOAD
I deposited $200 about a week ago, the same day I withdrew my $200 as I it was my first time using Barstool Sportsbook and didn’t like any of the bets they were offering. I use Fanduel and DraftKings and find there bets to be a little more advantageous in my opinion.
It has been several days since I withdrew my money and still had not received it in my bank account. I use the live chat customer service on the Barstool app to try to talk to someone and figure out what is taking so long. They tell me they sent me an email several days ago requesting that I SUBMIT A SELFIE OF MYSELF, HOLDING EITHER MY DRIVERS LICENSE OR PASSPORT, to provide sufficient proof to release my funds… even though they were all too ready to accept my deposit without this info. BEWARE This company purposely is creating an extra hurdle for people to get their money back in hopes that people miss the email or do not follow through with this IDIOTIC request to send a selfie of yourself!
This is not an app for the people, bad odds, greedy methods and terrible customer service.. after I expressed that I didn’t think the photo should be required to receive my withdraw money, they proceeded to talk in circles and then LEFT THE CHAT without warning.
BEWARE, DO NOT DOWNLOAD
USE DRAFTKINGS OR FANDUEL INSTEAD
It has been several days since I withdrew my money and still had not received it in my bank account. I use the live chat customer service on the Barstool app to try to talk to someone and figure out what is taking so long. They tell me they sent me an email several days ago requesting that I SUBMIT A SELFIE OF MYSELF, HOLDING EITHER MY DRIVERS LICENSE OR PASSPORT, to provide sufficient proof to release my funds… even though they were all too ready to accept my deposit without this info. BEWARE This company purposely is creating an extra hurdle for people to get their money back in hopes that people miss the email or do not follow through with this IDIOTIC request to send a selfie of yourself!
This is not an app for the people, bad odds, greedy methods and terrible customer service.. after I expressed that I didn’t think the photo should be required to receive my withdraw money, they proceeded to talk in circles and then LEFT THE CHAT without warning.
BEWARE, DO NOT DOWNLOAD
USE DRAFTKINGS OR FANDUEL INSTEAD
Show more
Should be investigated
First off this insane push to get everyone addicted to sports gambling / online casinos is crazy I can’t believe states are allowing it clearly something sketchy going on cause it leads to the suffering of many for the benefit of a few. You could blame the victims by saying oh they don’t have to gamble but I think that’s very small picture / not how the human brain works - our society has most people spending everyday doing something they don’t want to do for little to no money so gambling to many seems like a chance to take a risk and find a way out of a hole. Anyhow with all that being said I’ve had multiple 15 hand losing streaks in blackjack here and although that does happen (1 in 16,000 chance) I don’t believe it’s something that happens 6-7 times in a week. Clearly something someone should look into! If I lose I lose fine I wagered my money you guys can take it and do idk with it spend it on leather seats in a car you don’t need (won’t buy your way into heaven). But it’s fishy and I will be spreading the good word of staying off these apps for all to hear - also it’s all the gambling apps this one’s just the one that’s bent me specifically over.
Show more
Worst Sportsbook Support Team
I’ve been a Barstool Sportsbook user for over a year now until I came across an issue where my payment account was comprised by another user, so my account was locked. I had to lock my PayPal account for this reason because Barstool would provide no further detail besides the fact that they had to lock my account. I immediately submitted all the documents they requested from me, and it was verified by their team but they continued to keep my account locked. I waited over a week and reached our daily for any updates but they kept telling me that in order to secure my account it had to remain locked. I had a substantial amount of funds deposited on their Sportsbook that they continued to keep locked away despite my compliance in their request without a legal/substantial reason to do so.
I suggest to those who are considering Barstool to go with another Sportsbook who will protect your funds and seek to support the user rather than give shady reasons to keep your own funds from you. Two good reliable Sportbooks are Fanduel and Draftkings.
I suggest to those who are considering Barstool to go with another Sportsbook who will protect your funds and seek to support the user rather than give shady reasons to keep your own funds from you. Two good reliable Sportbooks are Fanduel and Draftkings.
Show more
Response from developer
Hey. Sorry to hear you’re having trouble. Can you email us at support@barstoolsportsbook.com so we can look into this for you?
Withdrawing is the hardest thing with this app!!!
It’s so funny how this app can let you deposit and no problem. You can lose like crazy and that’s no problem! The moment I was able to get some of my money back now I’m having the hardest time. I was told to upload a selfie of holding my ID in which I did, after that I have not heard from anybody whatsoever besides the chat and each time I chat with someone on the app, I get told something different. I also don’t understand why there is no phone number to talk to someone. I have send numerous emails and no one has replied back! I just want my money and it should not be this difficult! I’m starting to wonder if I’ve been scammed! This is ridiculous. Ppl from the chat is telling me that me winnings is under review, I had how long does that usually take, they responded I don’t know. Well if y’all don’t know thn who does! I just want my money!!!
Show more
They will take your money
Do not and I mean do not! Download this app or even play on this site. Go to another casino! This is a casino that has little money so they have the lowest odds of winning. Your better off going to the Borgata casino app with MGM or another that is connected to good casinos. First off you can’t even trade your points in for casino play on the app, they give little promotions with crazy play through. They will make you jump through so many obstacles just to cash out. You watch the slots literally rarely hit and you can tell the jackpots of the familiar slots do not match up with the other big casinos. Don’t put your faith in a guy that talks about pizza for a living lol. The guy has no real money to be apart of a casino so trust that you will lose on anything on here. Slots literally have such a hard time hitting any type of free spin feature, I’ve gone so long spinning on slots without hitting so much as twenty cents. STAY AWAY!
Show more
Needs work
The Sportsbook end of things is solid. They give you information like trends players and teams have which helps. The casino end however, is pretty bad. I opted in to their casino bonuses and had to take screenshots of me opting in to specific bonuses because they didn’t know what I was talking about. I had to contact support several times after their 72-hour window because I never received my bonus. Contacted them 6-7 times and got the runaround on half of those. Tonight was it for me. They owed me $25 from their promotion and only credited me with $10. They have a great promotion called “coin boys” but if I have to contact support every time just to get my bonus, that’s not worth the hassle anymore. Hopefully it improves or others don’t have the same issue, but I’ve deleted it for now.
Show more
DONT DOWNLOAD
By far the worst app I have ever used in my entire life. Their selection of games is subpar to say the least if I could give them zero stars I would. I’ve deposited over 1300 and have never been above my deposit other than one time. Not even close. I’ve deposited over 1300 and have withdrew 140. Completely a waist of money and the casino is a joke. Their customer service is rude and the whole site is a complete mess. Keeps kicking me out of games. The games they do have are so lopsided it’s doesn’t give anyone a chance to even play. If you want to spend money on this site I suggest you walk outside throw what you want to spend on the ground. And grab some gasoline and pour it on the money and then light a match and watch it burn. It would be more enjoyable than watching it disappear like Houdini on this Sportsbook app. I would have had a better time listening to a Jessica Simpson auto tuned fart on replay for hours than to throw money at this site. Do yourself a favor and get any other gambling site other than this one. Even if the site seems sketchy and might give you rabies and an STD it would be better than waist if your money on this dumpster fire.
Show more
App is alright, customer service is lacking and very disorganized
I’m very disappointed in barstool Sportsbook. For some reason the baccarat game wouldnt allow me to place pair bets, so after contacting in-game support, they said reach out to barstool. Unfortunately I kept having to reiterate the same point three times over and all the rep keep saying the most basic things that don’t help, have you tried logging in/out?, have you updated the app, etc etc. obviously I did this before contacting support and communicated that. I even sent a screenshot of the problem and the agent once again failed to say anything about the issue, trying to say something about a balance even when I had money in the account. Complete lack of effort or knowledge. Even when visiting in person at the Hollywood casino for a barstool Sportsbook promotion, the workers were literally ripping barstool Sportsbook saying the systems don’t communicate at all and the merger has been an absolute headache. Very disappointing as im a big barstool fan and wish this wasn’t the case.
Show more
Response from developer
Hey. Sorry to hear you’re having trouble. Can you email us at support@barstoolsportsbook.com so we can look into this for you?
Don’t bet until major changes happen
There is a big problem with the way bets get finalized on this app. My most recent example is when a bet had to go through an “approval process.” After the approval process, my bet was altered to a lesser amount. There was no acceptance process on my end and no way for me to take my action somewhere else because this book didn’t want to handle my bet. Immediately upon noticing my bet was changed without my approval or even alert, I contacted support multiple times to have the bet canceled. The best I was offered was a cash out which pays a fraction of my initial bet.
Don’t use this app until the policies, process, and support improve. As it is now, a book in person is much better to deal with. If they can’t handle your action, they’d let you walk away with your money. Barstool tied up parts of my big bets on their own terms.
Don’t use this app until the policies, process, and support improve. As it is now, a book in person is much better to deal with. If they can’t handle your action, they’d let you walk away with your money. Barstool tied up parts of my big bets on their own terms.
Show more
Scam casino
If you’re thinking about wagering money on online casino games, this is the last app you want to choose. Think it’s impossible to wager 1k on casino games and not get a single free spin? Well with Barstool it’s not! 😃.. literally over 100+ spins on multiple games and not a single bonus was given. On top of that the 1 game I actually wanted to play (King Of Atlantis) just doesn’t work on their site and they have no real reason why. I asked the 1st day why it didn’t work (seeing as how it was the only game I wanted to play) and they told me it might be down for maintenance. Fast forward 3 days later and it’s still telling me it’s not supported, yet ever other game works? I’ve played on Draftkings, fanduel, wynnbet, mgm, etc…. And it’s one of the most profitable games. Kind of weird it’s the one game they won’t let people play on barstool. And when you’re betting $10+ dollars a spin, it’s very weird to not at least get one profitable spin. The most they probably gave me while wagering that high was like 15 dollars lol.. this app is laughable. Lesson learned though. I’d give it a half star if I could. Be safe people.
Show more
Partnership with collection agency
I made a small deposit of $70 using a bank account that I have used previously on barstool, fanduel, and draftkings. For whatever reason on this deposit barstool decided to put the money in my account but decline the transaction with my bank. They made no effort to contact me and I had no idea they did this until I started getting calls from a collection agency saying I owe $70 as well as a $35 processing fee. Decided to contact barstool to see if this was a scam and learned that they have a partnership with this collection agency and there is nothing I can do. I was not provided with any reason as to why my transaction was declined. As I said I have used this account to make deposits many times on many sites. I even used it to make deposits on barstool after they declined one of the transactions before I found out.
I’m very disappointed. I’m a big barstool fan and I really wanted barstool to be the top Sportsbook but given the amount of glitches the app has and their disgraceful treatment of customers there’s just no way I can use the app again. Sorry Dave.
I’m very disappointed. I’m a big barstool fan and I really wanted barstool to be the top Sportsbook but given the amount of glitches the app has and their disgraceful treatment of customers there’s just no way I can use the app again. Sorry Dave.
Show more
Response from developer
Hey. Can you email us at support@barstoolsportsbook.com and we'll get you taken care of?
Horrible app, too many bugs
I’m a big time stoolie so I love everything the sports book is able to do with “Bet with Big Cat” or merch bets. All of that I love, don’t want that to change. To be honest these are the things that have kept me with BSS instead of using DK or FD more. The BSS app itself is absolutely atrocious. I often times have to login multiple times before it registers I’m logged in. I sometimes enter a bet amount but the “Wager *amount*” box is greyed out, not allowing me to place the bet (this isn’t just when bets are suspended or closed, that’s different and I understand not being able to wager on a closed/suspended bet). Often times takes 2-3 minutes for my active and settled bets to show up after opening the app. Like I said, I’m a big stoolie so I don’t see myself leaving this sportsbook but would like some small quality of life updates to make the experience better #VIVA
Show more
Slots
I been trying this app about a week now, not once have a had a win worth mentioning or even telling all the people I know about this app.. not to mention spending more then enough money on here, I have yet to get credits, free plays or any of that promotional stuff. I’m gonna probably try it out one more time if I’m up to it and if it’s another loss I’m gonna just delete the whole app and never look back because at this point I’m just dishing out money just because, it doesn’t even give you nothing worth coming back and spending more money with them which is weird. I’ll update my review if it’s worth the update…
Update this app is garbage never dishing out real wins, def more losses then you would even think.. sad thing is some ppl will actually bet there last or spend there last in the hopes to make something worth the risk… it’s a done for me. Even the free spins will give you something 10 spins in once there’s only 4-5 left it’ll pay a couple dollars, nothing major. After all the money spent they have yet to give me bonuses or anything. So my update is im done with this app and it’s a no go for me. Sad thing is I know soooooo many people that I would’ve referred this app to that would actually spend money daily on this type of stuff but this app is def not one I’ll recommend….
Update this app is garbage never dishing out real wins, def more losses then you would even think.. sad thing is some ppl will actually bet there last or spend there last in the hopes to make something worth the risk… it’s a done for me. Even the free spins will give you something 10 spins in once there’s only 4-5 left it’ll pay a couple dollars, nothing major. After all the money spent they have yet to give me bonuses or anything. So my update is im done with this app and it’s a no go for me. Sad thing is I know soooooo many people that I would’ve referred this app to that would actually spend money daily on this type of stuff but this app is def not one I’ll recommend….
Show more
Response from developer
Hey. Sorry to hear you’re having trouble. Can you email us at support@barstoolsportsbook.com so we can look into this for you?
