Needs work
Response from developer
Thank you for your review and for your excitement about what BaseBites can bring to military communities. We're very sorry to hear that you experienced issues creating your account. Verification emails are normally sent immediately after registration, so if you haven't received yours, we understand how frustrating that can be. We recommend checking your spam/junk folder first, as verification emails can occasionally be filtered there. If you still don't see it, please reach out to our text support line and we'll be happy to investigate and get your account verified as quickly as possible. We also apologize if you felt your support request wasn't answered promptly. That's certainly not the experience we want for our customers. Thank you again for your feedback and for recognizing the potential of the platform. We're continuously improving the app and support experience, and we'd love the opportunity to get you up and running so you can experience BaseBites firsthand.
Really wanted to love this
Next to all of this, they literally send 5 push notifications a day, I never go a day without at least a couple promo notifications. They really need a better marketing team. It’s annoying since I can’t turn them off because when I am able to use the app during my designated (🙄) hours I like to know when my food is finally on the way or if I need to figure out something else.
The military community deserves better. There’s a ton of kinks they need to work out because it’s a great idea in concept but right now it’s just an absolute pain to deal with. I can’t give less than one star but if I could, the only reason why I would have given one star is because it’s nice to (during designated hours 🙄) potentially order takeout that may or may not be fresh. I feel like so many people in the military community are already on a budget and treating ourselves with takeout is really nice when we can do it, but it’s just a waste of money when you get two hour old and soggy food.
BaseBites: DO MORE TO ENCOURAGE DASHERS AND YOU’LL BE RICH!! Work on your marketing! Right now you’re capable of a ton which is debatably worse since you’re making your logistical nightmare the problem of your customers.
Response from developer
Thank you for taking the time to share your experience. While we're disappointed that we've fallen short of your expectations, we genuinely appreciate the honest feedback. First, we want to acknowledge your frustration regarding delivery availability, food quality, and scheduling windows. If food arrives late or no dasher is available, we understand how disappointing that can be especially when you're looking forward to a meal after a long day. We would also like to clarify a few points. We currently have more than 40 approved dashers across the DMV region who have completed our application process, background requirements, and documentation submissions. The challenge is not a lack of approved drivers, but rather ensuring consistent availability and engagement from individuals who are often balancing full-time jobs, military life, family responsibilities, and other commitments. We are continually working to improve dasher participation and retention. In fact, BaseBites already offers highly competitive compensation that exceeds many traditional delivery platforms: • 0–5 miles: $10 base pay • 5.1–10 miles: $15 base pay • 10.1–15 miles: $20 base pay In addition: • Drivers keep 100% of tips • Fuel charges go directly to drivers • Weekly bonuses are offered We strongly believe in fair compensation, especially considering the unique challenges of gaining base access and providing true doorstep delivery on military installations. At the same time, any increase in driver pay ultimately has to be funded through higher customer costs, and we work hard to balance fair driver earnings with affordable pricing for military families. Regarding the delivery cutoff times, thank you for bringing this up. We've already reevaluated that approach. Effective immediately, we're removing the current cutoff structure and allowing orders to remain open later in the evening while we continue monitoring dasher availability. Our goal is to provide greater flexibility and a better experience for customers. As for notifications, we hear you. We've recently reduced the number of marketing notifications being sent based on customer feedback and will continue refining our communication approach. Since launching, BaseBites has successfully completed nearly 7,000 deliveries for military families across the country. While we're proud of that milestone, we know there is still work to do. Your feedback helps us identify where we need to improve, and we are committed to continuing to build a service that the military community can rely on. Thank you again for your feedback and for giving BaseBites a try.
Can’t order
Response from developer
Hi! Sorry you're experiencing that issue. One possible reason items aren't being added to your cart is that the store may currently be marked as "Closed." While we routinely perform nightly maintenance on our Order & Deliver option, the app is still fully operational through our Pickup Only feature. Are you familiar with Pickup Only? It's very similar to Order & Deliver, but with one quick extra step and it actually gives you more control over your order. Here's how it works: 1️⃣ Place a PICKUP/CARRYOUT order directly through the restaurant or store's app/website (or even other 3rd party app they offer pickup/carryout). 📸 Take a screenshot of your receipt. 2️⃣ Open the BaseBites app → Select Pickup Only → Enter your order details → Upload the receipt screenshot → Submit. 3️⃣ A BaseBites Dasher picks it up and delivers it straight to your doorstep 🚗✨ That's it! The best part is that you're not limited to stores listed in our app. You can use Pickup Only for restaurants, groceries, Target, Walmart, the Commissary, and more. If they offer pickup, we'll go get it and deliver it for you. If you'd like, our support team would be happy to walk you through the process or help troubleshoot the issue you're seeing with adding items to your order. Feel free to reach us via our text support line. 🙂
Spam spam spam
Response from developer
Thank you for your feedback, and we sincerely apologize for the frustration caused by the notifications. The notifications you received were marketing and promotional messages intended to raise awareness of BaseBites and the services we offer. As a small business, we work hard to grow our customer base while operating with limited resources, but we understand that receiving multiple notifications each day, especially before creating an account, can feel excessive and intrusive. We appreciate you bringing this to our attention. Based on feedback like yours, we have already made adjustments to reduce the number of notifications we send in an effort to create a better experience for both current and potential customers. Thank you for helping us improve. We value your feedback and hope you'll consider giving BaseBites another opportunity in the future.
Too many push notifications
Response from developer
Thank you for taking the time to share this feedback—we really appreciate it, and I’m sorry the notifications have been overwhelming. That’s definitely not the first impression we want to give. The notifications you’re receiving are meant to highlight availability in newer markets, but we understand that too many can feel intrusive. While we are reducing the number of notifications we’re also actively working on adding more granular in-app notification controls so users can better choose what they want to receive. Your feedback is extremely helpful, especially as we continue refining the app. We truly appreciate you recognizing the idea behind BaseBites, and we hope you’ll give us another try once the notification experience is improved.
Horrible App
Response from developer
Thank you for sharing your experience, and I’m truly sorry for the frustration this caused. That’s not the experience we want anyone to have with BaseBites. To clarify how our process works: for Order & Deliver orders, the restaurant does not begin preparing the food until a dasher accepts the order. This is intentional to protect food quality and prevent waste. If no dasher becomes available within a reasonable timeframe, the order is canceled and a full refund is issued immediately, which typically appears back on your account within 3–5 business days, depending on your bank. That said, if your order was not handled or communicated properly, we sincerely apologize. We’d really appreciate the opportunity to look into this and make it right. Please reach out to us directly with the order details so we can review the transaction and follow up accordingly. Thank you for bringing this to our attention—we’re always working to improve, especially in newer areas where dasher availability can be limited.
I think this shouldn’t even be a choice
Response from developer
Hi valued customer, thank you for your feedback and sorry for the frustration. BaseBites is currently live at Dover AFB with 2,500+ deliveries completed. If you’re outside Dover, that’s why no restaurants or stores appeared yet. The good news is we’re expanding to more bases soon, including SC, NC & AL, and we’d love to bring BaseBites to your area too. We’re also improving the ordering form to make it faster and more user-friendly. Please reach out via email or our contact page with your location so we can keep you updated and work on adding your base to our growing list. Thanks again for helping us improve—your input means a lot!
No Restaurants
Response from developer
Hi valued customer, thank you for your feedback and sorry for the frustration. BaseBites is currently live at Dover AFB with 2,500+ deliveries completed. If you’re outside Dover, that’s why no restaurants or stores appeared yet. The good news is we’re expanding to more bases soon, including SC, NC & AL, and we’d love to bring BaseBites to your area too. Please reach out via email or our contact page with your location so we can keep you updated and work on adding your base to our growing list. Thanks again for helping us improve—your input means a lot!
Bug
Response from developer
Thank you for your feedback! We've resolved the issue you mentioned. Please update to version 7.0.0 and try again—we look forward to you placing a successful order! Let us know if you need any further assistance. 😊
Love this but needs some improvements!
Response from developer
Thank you so much for your thoughtful feedback! We're excited to hear you're enjoying the app overall, and we truly appreciate your patience as we continue to improve. Regarding tipping, you can now enter a tip on the "My Cart" page before proceeding to payment. Unfortunately, tips can't be added after the order is placed, but cash tips are always welcome if you’d like to show additional appreciation. As for rating your Dasher, you can submit a rating through the “Add Rating” button in the order details. We also send periodic push notifications to remind customers to rate their Dashers and help uplift their spirits after the delivery. We’re grateful to have you as a user and will keep working hard to enhance your experience. Thanks again for your support! 😊
Major developments
Response from developer
Thank you for your thoughtful review! We’re delighted to hear you’re enjoying the smoother interface and appreciate your patience as we continue refining the app. It’s wonderful to know that our Customer Care team’s dedication has made a positive impact on your experience. Your kind words inspire us to keep improving, and we’re so glad to have you as part of the BaseBites community. If you’re enjoying the app, feel free to share it with your friends, family, and peers—we’d love to welcome them too! Thank you for supporting us on this journey; we’re excited to keep serving you!
Don’t Download
Response from developer
Thank you for sharing your feedback. We’re sorry to hear about your initial experience with the app. Since your review, BaseBites has made significant improvements, and we’re now fully focused on serving the Dover AFB in Dover, DE, and Shaw AFB in Sumter, SC. However, we’re continuously working to expand our coverage and hope to reach your area soon if we’re not there already. We’d love for you to give us another try and share your thoughts—we’re committed to providing the best experience possible. Thank you for your patience and understanding as we continue to grow!
Where’s the food at?!
Response from developer
Thank you for your feedback! Since your review, BaseBites has made great strides, and we’re now fully focused on serving the Dover AFB in Dover, DE, and Shaw AFB in Sumter, SC. While we’re concentrated on these areas right now, we’re actively working to expand and hope to bring our service to you soon if we’re not there yet. We’d love for you to check back and see what’s new—your support means a lot as we continue to grow and improve!
