Horrible
Response from developer
Thank you for sharing your feedback. We understand that entering multiple verification codes can be frustrating. These steps are in place to help protect account security; however, we recognize the experience should be as simple and convenient as possible. We’ll share your feedback with the appropriate teams as we continue improving the website and app experience.
Keep beta testing
Response from developer
Thank you for your feedback, and we apologize for the inconvenience. To help us investigate the “Change My Store” issue, please send a screenshot or screen recording of the issue to MyExchangeApp@aafes.com so our team can review it further. Regarding the OTP requests, these are part of our account security measures designed to help protect customer accounts and personal information. We appreciate your feedback and are continuing to work on improving the overall experience.
App works great!
Response from developer
Hi AcerFoney! Thank you for the 5-star review! We’re glad the My Exchange app is making your shopping experience easier. Thank you for being a valued member of the Exchange!
Missing Exchange Locations?
Response from developer
Hi! Thank you for the 4-star rating—we really appreciate your feedback. The Exchange locations shown in the app support buy online, pick up in store, so not all locations are included. Please email the specific Exchange names, to the following email, so we can review and ensure our list is up to date: MyExchangeApp@aafes.com.
Lacks basic functionality
Response from developer
Thank you for reaching out. We apologize for the frustration you are experiencing. To help us improve the app, please email our support team at MyExchangeApp@aafes.com with: • Apple phone model and software version. • Your Exchange online account username, email, or phone number. Your feedback is valuable and helps us continue improving your experience. Immediate login assistance contact, Exchange Customer Service, Monday–Saturday, 0600–2200 CST, at 1-800-527-2345 (CONUS). OCONUS contact numbers are available at https://www.shopmyexchange.com/customer-service/contact-us. Thank you for being a valued member of the Exchange!
