I love it personally
Response from developer
Thank you for the 5-star review! We’re happy the My Exchange app is making your shopping experience easier. Thank you for being a valued member of the Exchange!
Poor programming
Please fix this ASAP.
Response from developer
Thank you for the detailed feedback and for using the My Exchange app. We understand how important it is for the app to work smoothly with password managers like Apple Keychain, and how frustrating it is when autofill and paste do not work as expected. Our team is actively working on improving how the app handles autofilled and pasted usernames and passwords. If you would like a follow‑up or to share more details, please contact us at MyExchangeApp@aafes.com and include your phone model, iOS version, and account username, email, or phone number.
Good App, Paste not Allowed
EDIT: After looking at other’s reviews I see that the password issue has been reported many times and has not been resolved. This is a significant issue that essentially causes the app to be non-functional if you are in a location where you don’t have a second device or a printer available. Are there actually plans to fix this?
Response from developer
Thank you for the detailed feedback and for using the My Exchange app. We understand how important it is for the app to work smoothly with password managers and how frustrating it is when autofill and paste do not work as expected, especially with long, unique passwords. Our team is actively working on resolving how the app handles autofilled and pasted usernames and passwords as part of our ongoing improvements. If you would like a follow‑up by email or to share more details about your setup, please contact us at MyExchangeApp@aafes.com and include your phone model, OS version, and account username, email, or phone number so we can review your specific configuration.
Can’t Paste Password
Edit: Updated after developer response. Very encouraging that feedback is being taken seriously, can’t ask for more than that.
Response from developer
Thank you for the detailed feedback and for using the My Exchange app. We understand how important it is for the app to work smoothly with password and how frustrating it can be when it does not work as expected. Our team is currently reviewing how the app handles autofill and pasted usernames and passwords to improve this experience. If you would like a follow‑up by email, please contact us at MyExchangeApp@aafes.com and include your phone model, OS version, and account username, email, or phone number so we can review your specific setup.
Problems with login
Note: Developer responded that they are working on the issues—appreciated. Will try again when updated!
Response from developer
Thank you for the detailed feedback and for using the My Exchange app. We understand how important it is for the app to work smoothly with password managers and the frustration when autofill and paste don’t work as expected. Our team is reviewing how the app handles autofill and pasted username and password for app improvements. For assistance logging in please contact, Exchange Customer Service, Monday–Saturday, 0600–2200 CST, at 1-800-527-2345 (CONUS). OCONUS contact numbers are available at https://www.shopmyexchange.com/customer-service/contact-us.
Unstable when using marketplace stores
It makes you completely start over.
Not worth the aggravation.
Response from developer
Thank you for the detailed feedback about the Home Depot marketplace store. We understand how frustrating this is, especially when freezes force you to start over and your cart items aren’t saved. The issue you’re describing is related to a third‑party experience, and we’re working with our partners to improve stability and cart persistence. If you’re willing, please email a brief description of what happened—including your device type, iOS/Android version, and any screenshots—to MyExchangeApp@aafes.com so we can share them with the team and help track down the problem.
Add support for password manager at login
Response from developer
Thank you for the detailed feedback and for using the My Exchange app. We understand how important it is for the app to work smoothly with password managers and how frustrating it can be when autofill and paste do not work as expected. Our team is currently reviewing how the app handles autofill and pasted usernames and passwords to improve this experience. If you would like a follow‑up by email, please contact us at MyExchangeApp@aafes.com and include your phone model, OS version, and account username, email, or phone number so we can review your specific setup.
Impossible to log in
Response from developer
Thank you for the detailed feedback and for using the My Exchange app. We understand how important it is for the app to work smoothly with password managers and how frustrating it can be when autofill and paste do not work as expected. Our team is currently reviewing how the app handles autofill and pasted usernames and passwords to improve this experience. If you would like a follow‑up by email, please contact us at MyExchangeApp@aafes.com and include your phone model, OS version, and account username, email, or phone number so we can review your specific setup.
Not Impressed
Response from developer
Thank you for your feedback and for trying out the new My Exchange app. Biometric login (Face ID) is available using the “Enable Biometric” option at the bottom of the sign‑in screen; on some smaller devices you may need to scroll to see it. For MILITARY STAR card help, contact Military Star Card Support at 1‑877‑891‑7827 or militarystar@aafes.com (OCONUS numbers: https://www.myecp.com/HtmlPages/ContactUs). For login assistance, contact Exchange Customer Service at 1‑800‑527‑2345 (CONUS), Monday–Saturday, 0600–2200 CST (OCONUS numbers: https://www.shopmyexchange.com/customer-service/contact-us). If you continue to experience issues adding your card to the Wallet, please contact us at MyExchangeApp@aafes.com and include screenshots of failed attempts, your phone model, OS version, and account username, email, or phone number.
Log in issue
Response from developer
Thank you for the detailed feedback and for using the My Exchange app. We understand how important it is for the app to work smoothly with password managers and how frustrating it can be when autofill and paste do not work as expected. Our team is currently reviewing how the app handles autofill and pasted usernames and passwords to improve this experience. If you would like a follow‑up by email, please contact us at MyExchangeApp@aafes.com and include your phone model, OS version, and account username, email, or phone number so we can review your specific setup.
Great app, Purchase Bug
Response from developer
Thank you for your feedback. We’d like to better understand the issue you’re facing while placing an order so we can look into it further. Kindly share additional detail- Screenshot/ Recording and your device type, via email at MyExchangeApp@aafes.com it would help us investigate and improve the experience.
Can't navigate
Response from developer
Thank you for your review and for shopping with us in the app. We understand the frustration with confusing size options and filters showing items that are sold out in your size. Your comments are very helpful, and we’re actively working on improving size organization and how results display available sizes. If you’re able, please email examples to MyExchangeApp@aafes.com so we can take a closer look.
Paste Peeve
Response from developer
Thank you for the detailed feedback and for shopping with us on the app. While we know not being able to paste from a password manager is frustrating, this is currently in place as a security measure. We truly value your input and will keep it in mind as we review future security and usability updates.
Horrible
Response from developer
Thank you for sharing your feedback. We understand that entering multiple verification codes can be frustrating. These steps are in place to help protect account security; however, we recognize the experience should be as simple and convenient as possible. We’ll share your feedback with the appropriate teams as we continue improving the website and app experience.
Keep beta testing
Response from developer
Thank you for your feedback, and we apologize for the inconvenience. To help us investigate the “Change My Store” issue, please send a screenshot or screen recording of the issue to MyExchangeApp@aafes.com so our team can review it further. Regarding the OTP requests, these are part of our account security measures designed to help protect customer accounts and personal information. We appreciate your feedback and are continuing to work on improving the overall experience.
App works great!
Response from developer
Hi AcerFoney! Thank you for the 5-star review! We’re glad the My Exchange app is making your shopping experience easier. Thank you for being a valued member of the Exchange!
Missing Exchange Locations?
Response from developer
Hi! Thank you for the 4-star rating—we really appreciate your feedback. The Exchange locations shown in the app support buy online, pick up in store, so not all locations are included. Please email the specific Exchange names, to the following email, so we can review and ensure our list is up to date: MyExchangeApp@aafes.com.
Lacks basic functionality
Response from developer
Thank you for reaching out. We apologize for the frustration you are experiencing. To help us improve the app, please email our support team at MyExchangeApp@aafes.com with: • Apple phone model and software version. • Your Exchange online account username, email, or phone number. Your feedback is valuable and helps us continue improving your experience. Immediate login assistance contact, Exchange Customer Service, Monday–Saturday, 0600–2200 CST, at 1-800-527-2345 (CONUS). OCONUS contact numbers are available at https://www.shopmyexchange.com/customer-service/contact-us. Thank you for being a valued member of the Exchange!
Clear Cart
Response from developer
Thank you for the 4-Star Review. We apologize for the frustration you are experiencing. To help us improve the app, please contact our support team by email, MyExchangeApp@aafes.com, and include: • Apple phone model and software version. • Your Exchange online account username, email, or phone number. Your feedback is valuable and helps us continue improving your experience. Order Support, Exchange Customer Service, Monday–Saturday, 0600–2200 CST, at 1-800-527-2345 (CONUS). OCONUS contact numbers are available at https://www.shopmyexchange.com/customer-service/contact-us. Military Star Card Support, 1-877-891-7827, militarystar@aafes.com, OCONUS contact numbers are available at https://www.myecp.com/HtmlPages/ContactUs. Thank you for being a valued member of the Exchange!
Excellent
Response from developer
Thank you for the 5-star review! We’re glad the My Exchange app is making your shopping experience easier. We truly appreciate your support.