Horrible
Response from developer
Thank you for sharing your feedback. We understand that entering multiple verification codes can be frustrating. These steps are in place to help protect account security; however, we recognize the experience should be as simple and convenient as possible. We’ll share your feedback with the appropriate teams as we continue improving the website and app experience.
Keep beta testing
Response from developer
Thank you for your feedback, and we apologize for the inconvenience. To help us investigate the “Change My Store” issue, please send a screenshot or screen recording of the issue to MyExchangeApp@aafes.com so our team can review it further. Regarding the OTP requests, these are part of our account security measures designed to help protect customer accounts and personal information. We appreciate your feedback and are continuing to work on improving the overall experience.
App works great!
Response from developer
Hi AcerFoney! Thank you for the 5-star review! We’re glad the My Exchange app is making your shopping experience easier. Thank you for being a valued member of the Exchange!
Missing Exchange Locations?
Response from developer
Hi! Thank you for the 4-star rating—we really appreciate your feedback. The Exchange locations shown in the app support buy online, pick up in store, so not all locations are included. Please email the specific Exchange names, to the following email, so we can review and ensure our list is up to date: MyExchangeApp@aafes.com.
Lacks basic functionality
Response from developer
Thank you for reaching out. We apologize for the frustration you are experiencing. To help us improve the app, please email our support team at MyExchangeApp@aafes.com with: • Apple phone model and software version. • Your Exchange online account username, email, or phone number. Your feedback is valuable and helps us continue improving your experience. Immediate login assistance contact, Exchange Customer Service, Monday–Saturday, 0600–2200 CST, at 1-800-527-2345 (CONUS). OCONUS contact numbers are available at https://www.shopmyexchange.com/customer-service/contact-us. Thank you for being a valued member of the Exchange!
Clear Cart
Response from developer
Thank you for the 4-Star Review. We apologize for the frustration you are experiencing. To help us improve the app, please contact our support team by email, MyExchangeApp@aafes.com, and include: • Apple phone model and software version. • Your Exchange online account username, email, or phone number. Your feedback is valuable and helps us continue improving your experience. Order Support, Exchange Customer Service, Monday–Saturday, 0600–2200 CST, at 1-800-527-2345 (CONUS). OCONUS contact numbers are available at https://www.shopmyexchange.com/customer-service/contact-us. Military Star Card Support, 1-877-891-7827, militarystar@aafes.com, OCONUS contact numbers are available at https://www.myecp.com/HtmlPages/ContactUs. Thank you for being a valued member of the Exchange!
Excellent
Response from developer
Thank you for the 5-star review! We’re glad the My Exchange app is making your shopping experience easier. We truly appreciate your support.
Needs work….
Response from developer
Thank you for your feedback. We understand your frustration regarding the iPad experience, including the lack of landscape mode support and screen optimization on larger devices like the iPad. Our team is working toward enhancements for the tablet version of the app to improve compatibility. Your feedback helps with continued improvements. Thank you for being a valued member of the Exchange.
THANK YOU!!
Response from developer
Thank you for the 5 stars and your kind words! We’re so glad you’re finding the My Exchange app easy to use. We truly appreciate your support and your service.
No landscape mode iPad - skipped device /iPad screen functionality testing ..
Response from developer
Thank you for your feedback. We understand your concern regarding the iPad experience, including the lack of landscape mode support and screen optimization on larger devices like the iPad Pro 13”. Our team is working toward enhancements for the iPad version of the app to improve compatibility and the experience on larger Apple devices. Feedback like yours helps us continue improving. Thank you for being a valued member of the Exchange.
Glitch
Response from developer
Thank you for your feedback.To help us investigate, please contact us at MyExchangeApp@aafes.com with your device type, OS version, and when the issue occurs. We appreciate your patience.
Needs FaceID
Response from developer
Thank you for your feedback. Biometric login (Face ID) is available via the “Enable Biometric” option at the bottom of the sign-in screen. On smaller devices, you may need to scroll to see this link. If you continue to experience issues, please contact us at MyExchangeApp@aafes.com for assistance. Once you’ve had a chance to try it, please let us know how it’s working for you and consider updating your review and rating.Thank you!
Screen space not optimized
Response from developer
We appreciate you taking the time to share your experience. We apologize for the frustration with the filter section taking up a significant portion of your screen while shopping. That’s not the experience we aim to provide. We’d like to better understand what you’re seeing so we can look into it further. If you’re able to share additional details, such as the page you were on (screenshot will greatly help)and your device type, via email at MyExchangeApp@aafes.com it would help us investigate and improve the experience. We’re continuously working to make browsing and filtering as smooth and efficient as possible, and your feedback helps guide those improvements. Thank you for shopping with the Exchange!
TPC CODE
Response from developer
We’re sorry your experience fell short of expectations. For your account security, certain features require two-factor authentication (2FA). Codes can be sent via text to your mobile phone or to the email associated with your profile. If you’re unable to access either option or continue to have issues, please contact Customer Service: https://www.shopmyexchange.com/customer-service/contact-us
Love the app
Lag like looking through all the mens shoes
Response from developer
Thank you for your feedback, and we’re sorry for the lag you’re experiencing when browsing. This may be a temporary issue, and it isn’t the experience we want for you. Please try again and ensure you’re on the latest version of the app. If the issue continues, email MyExchangeApp@aafes.com so we can look into it further. If your experience improves, we’d appreciate you reconsidering your rating.
App doesn’t work
Response from developer
We sincerely apologize for the trouble you're having accessing your account. If you continue to have login issues please reach out to the Exchange Customer Service, Monday-Saturday, 0600-2200 CST, 1-800-527-2345. Other OCONUS contact numbers are available at https://www.shopmyexchange.com/customer-service/contact-us
🙌
Response from developer
Thank you for the 5 stars, we love your enthusiasm! We’re so glad you’re enjoying the app and truly appreciate your support and your service.
Finally, a move to the 21st Century
Response from developer
Thank you for the 5 stars! We’re glad the app is making shopping easier and quicker. We appreciate your support and your service.
Better late than never
Works great
I can now order when I’m sitting at a red light, just like I’m used to!
No tax baby !!!
Show me the money!!!
And whatever goes to the military spouses is a bonus …
Response from developer
Thank you for the 5 stars, we love the enthusiasm! We’re glad the app is making shopping fast and easy for you. We appreciate your support and your service.
Easy to use!
Response from developer
Thank you for the 5 stars and your kind words! We’re so glad you’re finding the My Exchange app easy to use. We truly appreciate your support and your service.