Can’t change location
Exchange over 100mi despite having bases all around me.
Response from developer
Thank you for your feedback. The Army & Air Force Exchange Service locations that offer online ordering with in-store pickup appear in the store locator. If yours isn't listed, you can still shop the app and have your order shipped to your address.
Almost Perfect
Response from developer
Thank you for the 4 star rating and great feedback. It is great to hear the app is making it easier to check prices, shop online, and track your orders. We hear you on the military uniform builder — handing off to an external browser is not the seamless experience we want either. Our team is currently reviewing how the app handles the uniform builder, and your suggestion for a native build-and-order experience has been shared with them for future enhancements. If you have additional ideas you would like us to consider, email MyExchangeApp@aafes.com. Thank you for being a valued member of the Exchange.
App could use some work
If possible, please address the below recommendations.
- Add the ability to checkout with Apple Pay in the app instead of just manually by credit or debit card
- Per an in-store associate the inventory online/in-app never matches what the store has for stock. The associate said they had no way of fixing it, and was just a mismatch online/in-app vs in store
- Add an option on the search results page would be great to filter by store availability
- Add the ability for in-store purchases to link either to the app or your account so that it is easier to do a return or keep track of purchase history without a physical receipt
- Add dark mode support to the app
Why no link to pay from Apple Wallet?
Review
Response from developer
Thank you for the 5-star review! We’re happy the My Exchange app is making your shopping experience easier. Thank you for being a valued member of the Exchange!
Error 404 address not found
Problems with login (Resolved—thank you!)
Note: Developer responded that they are working on the issues—appreciated. Will try again when updated!
Response from developer
Thank you for your feedback! We've addressed the copy-and-paste issue on the login screen, and the fix is now available in the latest version of the app. Please update to the latest version and let us know if it resolves the issue. If you're happy with the improvement, we'd really appreciate it if you could consider updating your rating and review. Thank you for helping us improve! ------------------------- Thank you for the detailed feedback and for using the My Exchange app. We understand how important it is for the app to work smoothly with password managers and the frustration when autofill and paste don’t work as expected. Our team is reviewing how the app handles autofill and pasted username and password for app improvements. For assistance logging in please contact, Exchange Customer Service, Monday–Saturday, 0600–2200 CST, at 1-800-527-2345 (CONUS). OCONUS contact numbers are available at https://www.shopmyexchange.com/customer-service/contact-us.
Very nice app!! Fixed! - Cant copy password
Original:
For some reason I cannot paste in my super long password. Hopefully this is an oversight and not a policy because it encourages short and weak passwords.
Edit: Updated after developer response. Very encouraging that feedback is being taken seriously, can’t ask for more than that.
Response from developer
Thank you for your feedback! We've addressed the copy-and-paste issue on the login screen, and the fix is now available in the latest version of the app. Please update to the latest version and let us know if it resolves the issue. If you're happy with the improvement, we'd really appreciate it if you could consider updating your rating and review. Thank you for helping us improve! ------------------------- Thank you for the detailed feedback and for using the My Exchange app. We understand how important it is for the app to work smoothly with password and how frustrating it can be when it does not work as expected. Our team is currently reviewing how the app handles autofill and pasted usernames and passwords to improve this experience. If you would like a follow‑up by email, please contact us at MyExchangeApp@aafes.com and include your phone model, OS version, and account username, email, or phone number so we can review your specific setup.
Mr Patrick
You’re not a charity OR a business. Your job is to provide a service, the game playing you all do for MWR is exhausting. Have low prices and more people will use the site because of the taxes. Oye.
Response from developer
Thank you for the detailed feedback and for using the My Exchange app. We understand how important it is to be able to select, cut, and paste text when doing price comparisons, and how frustrating it is when that isn’t available. Our team is reviewing how the app handles text selection and copy/paste to improve this experience. Thank you for being a valued member of the Exchange.
I love it personally
Response from developer
Thank you for the 5-star review! We’re happy the My Exchange app is making your shopping experience easier. Thank you for being a valued member of the Exchange!
Can’t paste credentials
Where is my local store
Apple keychain doesn’t work
“For your safety” emails
App won’t accept credentials
Poor programming
Please fix this ASAP.
Good App, Paste not Allowed
EDIT: After looking at other’s reviews I see that the password issue has been reported many times and has not been resolved. This is a significant issue that essentially causes the app to be non-functional if you are in a location where you don’t have a second device or a printer available. Are there actually plans to fix this?
Response from developer
Thank you for your feedback! We've addressed the copy-and-paste issue on the login screen, and the fix is now available in the latest version of the app. Please update to the latest version and let us know if it resolves the issue. If you're happy with the improvement, we'd really appreciate it if you could consider updating your rating and review. Thank you for helping us improve! ------------------------- Thank you for the detailed feedback and for using the My Exchange app. We understand how important it is for the app to work smoothly with password managers and how frustrating it is when autofill and paste do not work as expected, especially with long, unique passwords. Our team is actively working on resolving how the app handles autofilled and pasted usernames and passwords as part of our ongoing improvements. If you would like a follow‑up by email or to share more details about your setup, please contact us at MyExchangeApp@aafes.com and include your phone model, OS version, and account username, email, or phone number so we can review your specific configuration.
Unfinished
App
Can’t Paste Password
Edit: Updated after developer response. Very encouraging that feedback is being taken seriously, can’t ask for more than that.
Response from developer
Thank you for the detailed feedback and for using the My Exchange app. We understand how important it is for the app to work smoothly with password and how frustrating it can be when it does not work as expected. Our team is currently reviewing how the app handles autofill and pasted usernames and passwords to improve this experience. If you would like a follow‑up by email, please contact us at MyExchangeApp@aafes.com and include your phone model, OS version, and account username, email, or phone number so we can review your specific setup.