Does not connect
After 2 hours of trying to get this to connect to wifi, I give up. I followed the instructions verbatim, and it never connected to the wifi. This was the whole reason why I got the corresponding system (so I can see status on my phone), and it’s completely failed.
App needs serious updating.
The app is very outdated. Limited features. The 2.0 Module’s only difference is it works with a mesh network, from what customer support told me. The module statues should be the very first thing you see when you open the app, not other products. Please redesign this app.
Simple but needs improvements
I installed this WiFi module and app for my Basement Big Dog Connect System and everything works as described.
But like another reviewer I was interested in more information in the app about the last alarm received.
Also, when the WiFi module sends a text alert it would be nice if it were a simple SMS text message. Instead, I get an HTML document that must be opened with a text font that is extremely small and difficult to read.
But like another reviewer I was interested in more information in the app about the last alarm received.
Also, when the WiFi module sends a text alert it would be nice if it were a simple SMS text message. Instead, I get an HTML document that must be opened with a text font that is extremely small and difficult to read.
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Easy Setup, Limited Practicality
1) I have only modest tech skills but following the video setup link and reference to the instruction manual, I was able to link the WiFi unit to my BW Connect and smartphone app without difficulty.
2) It basically alerts you a loss of WiFi connectivity (which would be expected when the power goes out, unless you also have your modem & router on a power backup UPS), and alerts you to activation of the backup pump (providing your modem & router have power at that time).
2) It basically alerts you a loss of WiFi connectivity (which would be expected when the power goes out, unless you also have your modem & router on a power backup UPS), and alerts you to activation of the backup pump (providing your modem & router have power at that time).
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Simple but it works
I replaced my 8 year old “Big Dog” backup pump with the newer version in May 2019 to take advantage of the new model’s ability to use two sealed AGM batteries. I also ordered the WiFi module at the same time. Installing the WiFi module was quick and easy and in addition to sending alerts, the app lets me confirm system status any time I want.
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Furious first time user
I just received this Wi-Fi connectivity module from Home Depot online order. I was quite happy and excited to get it hooked up but the app will not let me go as far as to connecting to this device. The app keeps telling me it’s trying to connect to an unsecured network which is in accurate because this is my own private network and it gives no option but to go back so this is like Groundhog Day as every time I try app only gives the same answer without any second option. I will be returning this for a full refund if I don’t hear back from the developer in reference to this issue again I just installed it within a few minutes of opening this package.
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Not much info
Wish the app showed more status of system like current battery level, how often the pump has run, etc.., Current version doesn’t seem to give much info.
App now working
After app crashing the vendor fixed it and now works as expected. Easy interface to use and check the status of my back-up. Much improved!
App crashes immediately - RESOLVED
I can open the app right after I download it but as soon as I try to log in, it crashes and won’t open anymore. I was happy with everything about this system until I tried the app. Fix the app please!
Update 5/30/19: The app works now. Thanks!
Update 5/30/19: The app works now. Thanks!
App won’t open
The app worked to setup the system and email alerts, but now immediately closes when you open it. So you better hope you set it up like you want it set forever because there’s no way to open this app.
Piece of junk !!!!!
We should all bring legal action against this company for advertising and selling a product that does not work as advertised.
Garbage!
App crashes the minute you login and won’t load no matter what! I still get emails but can’t check on status through the app as it’s crap!
App Crashes as soon as you open. Does not work.
App crashes
Bad Development - Crashes immediately
(Crap) APP crashes immediately and can’t be opened. Same result as all the other reviews. Only reason it’s a one star is because you have to enter something. Can’t evaluate the app because I can’t open it.
Junk App
App crashes immediately after you have your credentials entered...and crashes from that point forward. Makes this WiFi device absolutely useless. Waste of time and money...and now am needing to find another solution. Considering returning the WiFi device and the entire Basement Watchdog battery backup!!!! Junk!!!
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Bad Application
Downloaded this app multiple times (multiple devices) and it constantly crashes the moment you open it, or the moment you attempt to login; every time you open it afterwards it crashes again and again and again.
Spent a lot of $ because this app is stated as a feature on their companies sump pump systems. This needs to be fixed ASAP or I’m simply returning their product for another companies with a full operational capabilities.
Spent a lot of $ because this app is stated as a feature on their companies sump pump systems. This needs to be fixed ASAP or I’m simply returning their product for another companies with a full operational capabilities.
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App crashes before I can do anything
Need to update the app!! I bought this for the app.
Never open
Just installed and uninstalled app four times. Entered what seemed to be simple and easy email and password fields. As soon as I submit it, I get kicked right out to my phone’s home page. Just bought the Wifi module for the backup, and ease of notifications, but for the price and the app to not work, I’m reconsidering this blunder
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