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bbinstant User Reviews

bbinstant
bbinstant
BigBasket.com

Customer Experience

Positive experience20.0% of reviews
Neutral10.0% of reviews
Negative experience70.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is bbinstant Safe?

bbinstant appears safe based on user ratings. AppsHunter Safety Score for bbinstant is 97/100.

This assessment is based on 19,523 user ratings, with an App Store average of 4.8/5.

Is bbinstant Legit?

bbinstant appears to be a legitimate app. AppsHunter Legitimacy Score for bbinstant is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Stolen money from my wallet

I had recharged my bbinstant wallet with ₹1000 and left with ₹481. Earlier there were bbinstant machine in my society and later they removed it, so I couldn't use it. When I checked my wallet recently it is showing zero balance. When I complaint to customer service they replied that it will be reflected in wallet within 24 hours and get expired in 1 month. Though it is not reflecting in my wallet and I want to know why it will get expired after 1 month?Being a Tata group, it is not expected to steal money from your customer's account. This is direct case of theft by bbinstant.
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Disappointed customer 9291Disappointed customer 9291

Response from developer

We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thanks.

Repeated Overcharging and App Issues

The vending machine system is extremely unreliable. On multiple occasions, I selected a single item but was charged for two, with the amount deducted directly from my employer wallet.

Customer support has been disappointing. Issues are not resolved and responses lack accountability. In one instance, a product listed at a 12 percent discount was instead billed at 12 percent above the MRP, which is unacceptable.

The app clearly has multiple bugs, leading to frequent and frustrating problems in daily use. This has become a recurring inconvenience and needs urgent attention.
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Lakshaysoni3Lakshaysoni3

Response from developer

Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your contact details at appsupport@bigbasket.com we promise to resolve this quickly.

Frustrating Experience – Real Money Should Not Expire

I had a very disappointing experience with the BB Instant app. I had real money stored in the app’s wallet, and without using that wallet balance, the app doesn’t even allow smooth checkout through UPI or other payment methods, which already feels restrictive.

The worst part is that my wallet balance suddenly became zero. This was not cashback or promotional credit — it was my actual money. How can real money just expire or disappear?

This raises serious concerns about transparency and trust. Users should never have to worry about losing their own money inside an app. This feels extremely unfair and misleading.

Overall, this has been a frustrating experience. I would strongly advise others to be cautious while using the wallet feature on this app until they improve their policies and communication.
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Qadir PervezQadir Pervez

Response from developer

We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thanks.

Fraud alert

This is a big time fraud from Big Basket - BBinstant machine is placed in my corporate and there has been many cases where users pay for 20 re product and then when they check they are charges for products that they did not take and for all customer care says that door was open and some one else took other products and so you need to bear the cost. They are unable to provide evidence or any support. This is a scam run by BBInstant, PLEASE DO NOT USE BBINSTANT MACHINES ANYWHERE.
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Rutaj MehtaRutaj Mehta

Response from developer

Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your contact details at appsupport@bigbasket.com we promise to resolve this quickly.

Manipulative Wallet Balance Tactics. Not expected by TATA

I had an unpleasant experience using Big Basket Instant. While purchasing a Rs. 20 chips packet, I was required to maintain a minimum wallet balance of Rs. 100. After topping up and completing the purchase, I tried buying another item, only to find the minimum balance had expired (Rs 80). To proceed, I had to add more money to the wallet, which “coincidentally”cannot be transferred if unused. Additionally, there are no items worth exactly Rs. 100 or close to it, forcing customers to spend more money unnecessarily. And why isn’t there a ADD TO CART ?? Had there been a CART, we could add more than 1 item and proceed to buy.
This feels like a manipulative tactic to extract more money from users, especially since the wallet balance remains locked. It’s disappointing to see such practices from a platform owned by TATA, which is known for its ethical standards. Very Cheap and Disappointing.
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PNK_7PNK_7

Response from developer

Dear Customer, We want to extend our sincerest apologies concerning all the issues that you have faced. Could you please share your contact details with us at appsupport@bigbasket.com so that we can get in touch with you and resolve the issue.

Penalty for Honesty

So apparently BB believes in punishing people for reporting about a machine that stopped functioning. As a regular user, i made a transaction of 15rs and realised the door isn’t getting locked.
I called them and reported about this issue also making them aware that there are products inside it which can easily be taken by anybody without paying.
BB instead went about charging me for the products that went missing amounting to total of 690rs.
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690 ka Amul Chaas690 ka Amul Chaas

Response from developer

We regret the inconvenience caused to you. We request you to share your location details and registered mobile number to appsupport@bigbasket.com, we will check and assist you further.

Never purchase from bbInstant

BbInstant is worst grocery plateform even though you check and confirm delivered items are rotten and useless still delievry boy deliver all the item and ask for place return don’t know why ?
Anyone placing vegetables online order just to save their time then why follow this return and wait process it is simply killing time .. if delivered items are not useful why customer should accept those vegetables item during delivery ..
Requesting BBInstant team to review this policy or stop this business it is simply time waste and a kind of scams .. think twice before order on this plateform
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Vyash MishraVyash Mishra

Response from developer

We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thank you.

Hung at payment page

In iPhone 15 pro max at payment page application hanging not allowing to pay. After scan and select the item to buy it is showing the amount to be paid for that selected item when I click in pay it is not taking me to next screen. Still the issue persists. It has been long back no response or fix from your end.
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Eswar4uEswar4u

Response from developer

Sorry to hear that! We request that you please help us with your contact details at appsupport@bigbasket.com. We will get back to you at the earliest.

Disappointed with network

My location was Bren Trillium, 3 bb machine was installed, while scanning by default to join in wifi and I have joined in that network but it’s loading very slow and server get time out.. i tried to use my mobile data also in that it was scanned but it’s not connected. I have waited for 15mins to take the item finally I disappointed and go to shop to buy my items.

Kindly fix the issues, thanks
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venkivenkatvenkivenkat

Response from developer

The inconvenience caused is deeply regretted. This is certainly not the experience we would want our customers to have from our end. Give us an opportunity to put things right by sharing your registered contact details through appsupport@bigbasket.com.

Easy peasy with room for improvement.

It’s quite useful in a community. They recently got it installed in our building and it was quite easy experience to purchase from this vending machine like setup. Some essential snacks/food which is good enough for such arrangement.

It still needs some work, it takes a couple of tries to connect but works well.

Also one would need minimum balance in BB wallet yo purchase a product but you can also opt a third party payment system like your card or a pay later option which was certainly helpful instead of maintaining/recharging bb wallet.
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Silent TorpedoSilent Torpedo

Response from developer

Hello, User. We are glad to receive your valuable feedback. We will forward the same to the relevant teams so that, if possible, the same can be incorporated in the future for your delight. Meanwhile, if you need further assistance or any further feedback to share, please write to us at appsupport@bigbasket.com.

Lightning fast

This is app is so fast. Physical hardware sensor and app is well integrated. Even UX is so well designed for example left door and right door. And best is the integration with Simpl as it makes the transaction so seamless.

Finally even if there is mis allotment, one time, customer care got it resolved immediately
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b2gogoib2gogoi

Response from developer

Hello, User. Thank you for making our day by leaving us a delightful review. If you face any dissatisfaction and have any further feedback to share, please share the details at appsupport@bigbasket.com.

Useless.

I was waiting for around 20 minutes , there was no internet connectivity. And even though my 4G worked , their wifi didn’t even load properly. What a shame. I was expecting a lot and this is what I got. I literally took one item and then it stopped working. Sometimes it even charges double cause it thinks I took two items. It’s a very sad pathetic machine , really, and a lot of people in my community have the same problem.
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✨cherrysac✨✨cherrysac✨

Response from developer

We regret knowing that you have had to go through such an experience. Please share more details of your concern along with your contact details at appsupport@bigbasket.com. We would check and assist you in any way possible.

Charged doubled 👎

Charged me double for an item . I came to know at the end of month . When I raised enquiry I was told to report these matter within 24-48 hrs .
I requested them to verify but they get back in 2 min itself and inform that I have been charged correctly.
I had purchased dosa batter 1kg and that I have been doing so since 6 months . On the given day I was charged fir two . 2 Kg has never been my requirement. Same I told them to check history .
They reply within no time which shows that they are prepared with there answers .
So if person fails to check that they have been charged double or more within hours then company will make away with the hard earned money with no investigation .
I do not suppport such a platform and I will neither use or recommend it 👎
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Dr Tarun BaliDr Tarun Bali

Response from developer

We apologize for the disappointment Aamir. Please share the registered details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thanks.

Unable to close keyboard

On clicking Add Money, screen comes to the enter amount to be added at that time keyboard pops up. But after entering the amount and clicking on the keyboard done button, keyboard doesn’t close. Even from the menu theories to navigate to the home page and tried to close the keyboard it still doesn’t work. Finally, user need to kill the app and start the journey again. Hopefully product owner will very soon address this issue.
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Rajeev_RanjanRajeev_Ranjan

Response from developer

We regret knowing that you have had to go through such an experience, Rajeev. Please share more details of your concern along with your contact details at appsupport@bigbasket.com. We would check and assist you in any way possible.

Charging you more in the name of convenience

Most items are priced higher than their BBDaily and market rates. On products which have an MRP, they’ve started replacing them with much more expensive ones. I’m guessing those brands give them more margins. I was happy when this unit was installed. Being a regular user now, I see their patterns and don’t like the way they’re taking their customers for granted. It’s time for some competition in these kiosks too.
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DvinoeDvinoe

Response from developer

We apologize for the disappointment. Please share the registered details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thanks.

Doesn’t work with sodexo - nothing done by BB

The app does not work with sodexo as the payment option. They push BB wallet recharges and then it works fine. Raised the issue with customer support with proofs but they did not acknowledge the problem. When they did, they slept over it and there was no response at all. Clearly, nobody did anything. Uninstalled since it is useless for me - why do I take the extra step of recharging your wallet?

Checked after a month and as expected nothing has been done. The app does not work.

Just responding to this and not doing anything doesn’t make a difference. Also nobody bothered to even know what’s the issue.
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shanmt88shanmt88

Response from developer

Your feedback is of utmost importance to us. We are sad to know that your experience on the app was not satisfactory, please share your registered details with us at appsupport@bigbasket.com and we will look into it at the earliest.

App is very good, needs few fixes

The concept of using app to purchase items from a vending machine is pretty beneficial. A few recommendations-
1.) Remove the annoying message “You seem to be on a slow network” - Even on 100 mbps WIFI it shows up by default. It makes no sense.
2.) Connectivity to the bbInstant machine is lost at times and we aren’t sure why and what to do.
There should be a notification of why and what needs to be done.
3.) Item prices in the machine are usually on the higher side. We need a larger variety of running items with discounted prices to make this system even popular across locations India wide.
4.) Performance of the app needs improvement.
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SrinibhargavSrinibhargav

Response from developer

We are sad to know that your experience on the app was not satisfactory. Please share your issue with us at appsupport@bigbasket.com and we will look into it at the earliest.

So convenient

We have one of these in our building and it is so convenient to grab essentials when we run out or a snack. Also ensures I also have fresh bread whenever I need it. Another nice feature is that you can check your machine from home or other nearby machines if yours is sold out
Ahr_canuckAhr_canuck

Response from developer

Thank you for providing your valuable feedback. We are glad you liked our services, please reach out to us at appsupport@bigbasket.com, if you have other suggestions.

Keep refilling the items it goes sold very fast

In my office in global technology park in Bellandur Bangalore the products goes out of stock very fast and I advice it to be restocked maybe twice or thrice a day. I see lot of people come to purchase something then the see empty box and go sad. This is very bad especially for those who do night shift and don’t have any other option to purchase.
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vinodmurthyvinodmurthy

Response from developer

Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your registered details at appsupport@bigbasket.com and we'll surely have this looked into for you.

Cannot buy anything if wallet balance is 99

Wanted to take butter milk from cosmos machine but couldn’t do that since Wallet has 60 rupees and it throws error that there must be 100 rupees. BB is not allowing me to use 60 wallet amount which is illegal since I added the same. If I cannot buy anything when wallet is less than 100 then value for 100 rupees is lost. I should be able to use all my wallet amount. Why BB wants user to maintain 100 rupees when they can never use them. This is illegal as per law and should be fixed. Users must be allowed to use all their wallet money.
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nbhatia911nbhatia911

Response from developer

Well that’s no good. Thanks for taking the time to let us know, would you mind sending us an email at appsupport@bigbasket.com with the registered details? We want to ensure that this doesn’t happen again.