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bbinstant

bbinstant

by BigBasket.com

20K ratings
20 reviews

Details

  • Released
  • Updated
  • October 10, 2017
  • July 6, 2026

Developer

BigBasket.com
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About

This app offers a revolutionary unmanned retail shopping experience. Scan product QR codes, unlock store doors, and pick your items effortlessly. Enjoy a convenient, hassle-free way to shop for snacks, beverages, and essentials anytime.

✓Effortless shopping experience
✓Scan QR codes to select products
✓Unlock store doors via app
✓Curated selection of essentials
✓Secure transactions
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What's New in bbinstant

6.24.1

July 6, 2026

We update the bbinstant app as often as possible to make it faster and more reliable for you. This version includes several performance improvements. Love the app? Rate us! Your feedback keeps the bbinstant engine running. Any questions? Tap Help in the bbinstant app or write to bbinstant@bigbasket.com

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User reviews

Most RecentHighest RatedLowest Rated

Stolen money from my wallet

I had recharged my bbinstant wallet with ₹1000 and left with ₹481. Earlier there were bbinstant machine in my society and later they removed it, so I couldn't use it. When I checked my wallet recently it is showing zero balance. When I complaint to customer service they replied that it will be reflected in wallet within 24 hours and get expired in 1 month. Though it is not reflecting in my wallet and I want to know why it will get expired after 1 month?Being a Tata group, it is not expected to steal money from your customer's account. This is direct case of theft by bbinstant.
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Disappointed customer 9291Disappointed customer 9291

Response from developer

We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thanks.

Repeated Overcharging and App Issues

The vending machine system is extremely unreliable. On multiple occasions, I selected a single item but was charged for two, with the amount deducted directly from my employer wallet.

Customer support has been disappointing. Issues are not resolved and responses lack accountability. In one instance, a product listed at a 12 percent discount was instead billed at 12 percent above the MRP, which is unacceptable.

The app clearly has multiple bugs, leading to frequent and frustrating problems in daily use. This has become a recurring inconvenience and needs urgent attention.
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Lakshaysoni3Lakshaysoni3

Response from developer

Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your contact details at appsupport@bigbasket.com we promise to resolve this quickly.

Frustrating Experience – Real Money Should Not Expire

I had a very disappointing experience with the BB Instant app. I had real money stored in the app’s wallet, and without using that wallet balance, the app doesn’t even allow smooth checkout through UPI or other payment methods, which already feels restrictive.

The worst part is that my wallet balance suddenly became zero. This was not cashback or promotional credit — it was my actual money. How can real money just expire or disappear?

This raises serious concerns about transparency and trust. Users should never have to worry about losing their own money inside an app. This feels extremely unfair and misleading.

Overall, this has been a frustrating experience. I would strongly advise others to be cautious while using the wallet feature on this app until they improve their policies and communication.
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Qadir PervezQadir Pervez

Response from developer

We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thanks.

Fraud alert

This is a big time fraud from Big Basket - BBinstant machine is placed in my corporate and there has been many cases where users pay for 20 re product and then when they check they are charges for products that they did not take and for all customer care says that door was open and some one else took other products and so you need to bear the cost. They are unable to provide evidence or any support. This is a scam run by BBInstant, PLEASE DO NOT USE BBINSTANT MACHINES ANYWHERE.
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Rutaj MehtaRutaj Mehta

Response from developer

Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your contact details at appsupport@bigbasket.com we promise to resolve this quickly.

Manipulative Wallet Balance Tactics. Not expected by TATA

I had an unpleasant experience using Big Basket Instant. While purchasing a Rs. 20 chips packet, I was required to maintain a minimum wallet balance of Rs. 100. After topping up and completing the purchase, I tried buying another item, only to find the minimum balance had expired (Rs 80). To proceed, I had to add more money to the wallet, which “coincidentally”cannot be transferred if unused. Additionally, there are no items worth exactly Rs. 100 or close to it, forcing customers to spend more money unnecessarily. And why isn’t there a ADD TO CART ?? Had there been a CART, we could add more than 1 item and proceed to buy.
This feels like a manipulative tactic to extract more money from users, especially since the wallet balance remains locked. It’s disappointing to see such practices from a platform owned by TATA, which is known for its ethical standards. Very Cheap and Disappointing.
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PNK_7PNK_7

Response from developer

Dear Customer, We want to extend our sincerest apologies concerning all the issues that you have faced. Could you please share your contact details with us at appsupport@bigbasket.com so that we can get in touch with you and resolve the issue.

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FAQ

What is bbinstant?

bbinstant is an unmanned retail solution that revolutionizes the shopping experience. It allows users to scan product QR codes, unlock store doors, and pick items without traditional checkout processes.

How does bbinstant work?

To use bbinstant, you scan the QR code on a product, unlock the store door through the app, and then pick the items you wish to purchase. Transactions are secured within the app.

What kind of products can I find in a bbinstant store?

bbinstant stores offer a curated selection of products, including snacks, beverages, and everyday essentials, making it convenient for quick purchases.

Is bbinstant available on multiple platforms?

The provided data does not specify platform availability beyond it being a mobile application. However, it is designed for use with IoT technology in retail environments.

What is the age rating for bbinstant?

bbinstant has an age rating of 4+, indicating it is suitable for users of all ages.

How often is bbinstant updated?

The latest version of bbinstant is 6.23.4, and it was last updated on February 4, 2026. This suggests a regular update schedule.

What is the user rating for bbinstant?

bbinstant has an impressive rating of 4.8 stars from 19,523 ratings, indicating a high level of user satisfaction.

How can I contact bbinstant for support?

You can reach out to bbinstant for questions or feedback via phone at +91 80698 08267 or email at bbinstant@bigbasket.com.