Software
Bad ergonomics..sorry
Amazing
Extremely extraordinary
Outstanding
Outstanding
BigBasket’s delivery process is completely broken. BEWARE OF DELIVERY FRAUD!
My order was falsely marked as delivered, but the delivery driver had actually stolen it. Instead of taking responsibility and investigating, BigBasket customer service told me to resolve the issue myself by calling the delivery driver.
We had proof from our building watchman that the order was never left at my doorstep. When confronted, the delivery driver eventually admitted that he had taken the order. Even after this, BigBasket still did not proactively help. They only processed a refund after the delivery driver himself confessed and asked them to refund me.
It’s shocking that a customer who did nothing wrong was expected to investigate theft, confront the delivery person, and prove their innocence before receiving a resolution.
This is one of the worst customer service experiences I’ve ever had. A company should protect its customers, not force them to do its job. BigBasket seriously needs to fix its delivery verification process and customer support, because no customer should have to go through this after paying for their order.
We had proof from our building watchman that the order was never left at my doorstep. When confronted, the delivery driver eventually admitted that he had taken the order. Even after this, BigBasket still did not proactively help. They only processed a refund after the delivery driver himself confessed and asked them to refund me.
It’s shocking that a customer who did nothing wrong was expected to investigate theft, confront the delivery person, and prove their innocence before receiving a resolution.
This is one of the worst customer service experiences I’ve ever had. A company should protect its customers, not force them to do its job. BigBasket seriously needs to fix its delivery verification process and customer support, because no customer should have to go through this after paying for their order.
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Poor customer service and delivery service
Poor delivery service there is no response even after there delivery time is up. Chat is just random bot same reply will reach to yu soon. 3 hour slot out for delivery for past 3 hour still no response when and where is my order chat is just some folks doing time pass no solution only same reply copy past one after another. If you want on time please avoid i stoped using this app for 2 year now today again tried ordering same delay thing happening. Will not using any more. Wish I could go to consumer court for there delay. Unnecessary follow up for thing to be delivered on time
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