The worst beauty app
This app is insanely stupid. It won’t let you connect to an actual customer representative who could actually escalate or help solve an outstanding problem. It has no tracking system for orders. No proper communication channel. Don’t make a mistake of buying through the app if you don’t live in a metro city.
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Response from developer
Hi, we truly regret to hear this! Kindly write to us at support@nykaa.com with your issue so that we can get this addressed for you.
Repeated False Assurances, No Resolution- Extremely Disappointing Experience with Nykaa
Extremely disappointing experience with Nykaa’s customer support and delivery service. I placed an order, but the phone number associated with the order was incorrect, so I immediately started contacting customer support and repeatedly requested them to update my number. I completely understand that the incorrect number was my mistake, but instead of clearly telling me that the number could not be changed from their end, I was repeatedly assured that it had been updated and that my parcels would be delivered. For the past several days, I have contacted the team multiple times, and every time I was told that I would be informed or updated. However, I received no update from their side. Now, the tracking information on the Nykaa app clearly shows that the parcels are being returned to the original destination/hub because the delivery attempts were unsuccessful. Despite this, I am still being given the same generic responses and ticket numbers. I was even given another ticket number, what am I supposed to do with another ticket number when I need an actual resolution? The delivery partners have already exhausted their attempts and the parcels are now being returned, so I genuinely want to know what Nykaa is going to do to resolve this. The biggest issue is not even the mistake with the phone number; it is the repeated false assurances that the number had been updated and that the parcels would be delivered. If I had been clearly informed from the beginning that the number could not be changed, I would have understood and accepted the situation. Instead, I kept waiting based on the assurances given by the support team, only to end up with my parcels being returned. Very poor communication, poor customer support, and no clear resolution despite repeated follow-ups. I expected much better from Nykaa.
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Bad customer service
Bad customer service raised return request multiple time and didn’t get any resolution
Worst shopping app ever
Worst shopping app ever,my parcel was delayed many times,and when returned it back,they say refund has been successfully transferred back,but i didn’t receive any amount in bank acc or nykaa wallet,please don’t use Nykaa,you can ho with TIRA or purple,after several fraud still i choose nykaa and ordered,but everytime they showed why not to choose them
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Response from developer
Hi, we regret to hear this, we'd like to know what went wrong and help you with it. Thus, we request you to kindly write to us via email at support@nykaa.com so that we can have this addressed.
Not expected
Very bad home service
