Bad customer service
Nike uses blue dart as their courier service, and the delivery experience I had was horrible.
I had ordered one slippers on 14th June and it took 10 days and nearly 10 calls to bluedart and Nike to get it delivered.
I had to call bluedart 4-5 times only to be false reassured everytime and talk to their stupid AI customer care for 3 mins to gather information which I anyway had to give to the real support as well.
After this frustrating experience with bluedart 2 days after the “expected delivery date ”
I called Nike and their customer service numbers are either unavailable or you are directed to AI assistants who have pre recorded messages and won’t respond to you, I was trying to reach Nike and they have a pre-recorded message which kept saying it is not in their hands since bluedart is responsible but bluedart itself is incompetent, so what do I do?
After calling the corporate office of Nike, then talking to the customer support of Nike (which I got from corporate office) then talking to the logistics team at Nike, which in turn finally coordinated with bluedart did I get my order. IT IS MUCH BETTER TO USE ALTERNATIVE WEBSITES LIKE MYNTRA OVER THIS pathetic excuse of an app by Nike. Even the app is full of bugs. Pathetic and terrible experience.
I had ordered one slippers on 14th June and it took 10 days and nearly 10 calls to bluedart and Nike to get it delivered.
I had to call bluedart 4-5 times only to be false reassured everytime and talk to their stupid AI customer care for 3 mins to gather information which I anyway had to give to the real support as well.
After this frustrating experience with bluedart 2 days after the “expected delivery date ”
I called Nike and their customer service numbers are either unavailable or you are directed to AI assistants who have pre recorded messages and won’t respond to you, I was trying to reach Nike and they have a pre-recorded message which kept saying it is not in their hands since bluedart is responsible but bluedart itself is incompetent, so what do I do?
After calling the corporate office of Nike, then talking to the customer support of Nike (which I got from corporate office) then talking to the logistics team at Nike, which in turn finally coordinated with bluedart did I get my order. IT IS MUCH BETTER TO USE ALTERNATIVE WEBSITES LIKE MYNTRA OVER THIS pathetic excuse of an app by Nike. Even the app is full of bugs. Pathetic and terrible experience.
Show more
Shoes not delivered
Extremely disappointing experience with Nike.
I placed an order through the Nike app with an expected delivery date of 15 June. Not only has the package still not been delivered, but the tracking information has now been updated to falsely claim that delivery was “refused,” which is completely untrue. No delivery attempt was made, no one contacted me, and no opportunity was given to accept or refuse the package.
What is even more frustrating is the poor response from customer support. Multiple calls to customer care have resulted in vague explanations, contradictory information, and no clear resolution. Instead of addressing the issue, I am being asked to accept inaccurate tracking updates.
For a global brand that prides itself on customer experience, this level of service is unacceptable. Delayed deliveries can happen, but providing false delivery status updates and failing to resolve customer concerns is far worse.
Unless this issue is resolved promptly, I will be forced to reconsider purchasing from Nike in the future. I expect transparency, accountability, and immediate action to locate and deliver my order.
I placed an order through the Nike app with an expected delivery date of 15 June. Not only has the package still not been delivered, but the tracking information has now been updated to falsely claim that delivery was “refused,” which is completely untrue. No delivery attempt was made, no one contacted me, and no opportunity was given to accept or refuse the package.
What is even more frustrating is the poor response from customer support. Multiple calls to customer care have resulted in vague explanations, contradictory information, and no clear resolution. Instead of addressing the issue, I am being asked to accept inaccurate tracking updates.
For a global brand that prides itself on customer experience, this level of service is unacceptable. Delayed deliveries can happen, but providing false delivery status updates and failing to resolve customer concerns is far worse.
Unless this issue is resolved promptly, I will be forced to reconsider purchasing from Nike in the future. I expect transparency, accountability, and immediate action to locate and deliver my order.
Show more
Amazing job by Vikrant
Had some issues with my order initially and honestly it felt like I was going in circles for a while. Michelle was consistently following up and keeping track of the case, which I appreciated
But the biggest credit goes to Vikrant Koli. Once he took up the case, he genuinely seemed to care about getting it sorted rather than just closing a ticket. He got the whole issue resolved within 2 days, and that too despite one of those days being a non-working day.
Really appreciate the effort, Vikrant. Customer support can be frustrating at times, but experiences like this make a difference. Thanks to both of you
But the biggest credit goes to Vikrant Koli. Once he took up the case, he genuinely seemed to care about getting it sorted rather than just closing a ticket. He got the whole issue resolved within 2 days, and that too despite one of those days being a non-working day.
Really appreciate the effort, Vikrant. Customer support can be frustrating at times, but experiences like this make a difference. Thanks to both of you
Show more
Pathetic experience
I had a very disappointing experience with Nike’s delivery service. My order was supposed to be delivered 4 days ago, but it still has not arrived, and there has been no proper update or clear communication about the delay.
As a customer, I expected better service and accountability from a brand like Nike. Delayed deliveries can happen, but keeping the customer informed is very important. I hope Nike improves its delivery tracking and customer support process.
As a customer, I expected better service and accountability from a brand like Nike. Delayed deliveries can happen, but keeping the customer informed is very important. I hope Nike improves its delivery tracking and customer support process.
Show more
Where did my purchase history go??
I was automatically redirected to this regional Nike app from the official Nike app, but my purchase history hasn’t carried over. It would be really helpful if past orders were accessible here too. Kindly make this available in a future update!
