Very poor delivery service
I ordered a Nike Pegasus through the app on 6th October and the expected delivery date was 10 October. But they delayed the delivery till 16th October making me wait for 6 days. It was an online prepaid order so it made me so frustrated for the whole 6 days. On 13th October the app said delivery was attempted and failed to be collected as if I wasn’t responding or something. I did not receive any call but just a message saying your order is out for delivery and later after 2 hours another message saying order failed since you did not respond like that made me even more furious. Very poor delivery partner choice
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HHarinarayan18
Excellent Service from Kashif
Excellent customer service from Kashif Ansari. He was very helpful, patient, and professional throughout the whole conversation. He answered all my questions clearly and helped me find the best solution for my order. Really appreciate the support. Thank you, Kashif! 🙏
JJFNarvaez
Very poor shoe collection
Come on Nike - you can’t keep pushing the same brand in India at exorbitant prices while giving us a downgraded experience.
The earlier app was was so much better: the collection was wider and customisation actually existed. The new app feels like a dumping ground. The good collection let alone the best doesn’t even feature here.
If you don’t start treating Indian customers at par with international markets soon, that 14% India growth will go back to 4% or even less. Wake up Nike India.
The earlier app was was so much better: the collection was wider and customisation actually existed. The new app feels like a dumping ground. The good collection let alone the best doesn’t even feature here.
If you don’t start treating Indian customers at par with international markets soon, that 14% India growth will go back to 4% or even less. Wake up Nike India.
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RRakschit
Order
I had an issue with my order because I accidentally entered the wrong phone number. However, I contacted them within 10 minutes and tried to resolve it immediately. Despite continuously following up with them, the delivery partner, and customer support for 10 days, I received no proper solution.
Every time, the only response was “wait 24 hours.” I kept waiting and following up, but nothing was actually resolved. After 10 days of constant communication and no helpful solution, I was finally left with no choice but to cancel my order.
Very disappointing customer service. If a customer is actively trying to fix an issue, there should be proper support instead of repeating “24 hours” for 10 days.
Every time, the only response was “wait 24 hours.” I kept waiting and following up, but nothing was actually resolved. After 10 days of constant communication and no helpful solution, I was finally left with no choice but to cancel my order.
Very disappointing customer service. If a customer is actively trying to fix an issue, there should be proper support instead of repeating “24 hours” for 10 days.
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AAanchalaa
I have been robbed
The Nike App was the best place, to get good stuff in India. Not the best stuff, but better than usually available. Now some exec thought a collab between Nykaa and Nike would be nice. Now we get worse products of lower quality and poor materials for a higher cost.
I have been robbed of my agency and free will choose the good products and been forced to only buy what distributors feel I am worthy of. Welcome to the new caste system. This is a case of “Tyranny of the distributor”
Ps
I have been a good customer, I had spent at least 30k on the first month of the download on the old app.
I have been robbed of my agency and free will choose the good products and been forced to only buy what distributors feel I am worthy of. Welcome to the new caste system. This is a case of “Tyranny of the distributor”
Ps
I have been a good customer, I had spent at least 30k on the first month of the download on the old app.
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IItz_AdiSingh
