Deceiving brand and worst service
I ordered multiple products from the online store when I was in India , when I was ordering the app told me it would be delivered to me in a few days, however each day the delivery date kept changing for multiple days and finally when the status showed as out for delivery, for 2 days they said it was unsuccessful because I didn’t answer the call, which was lying through their teeth as I expressed the same by calling the customer service and informing them. The customer service team was another useless experience only speaking from the template they have rather than understanding and helping with the matter. Then I got a call from Nykaa for 2 consecutive days at 7:45pm stating we will deliver the products tomorrow and we have scheduled it. Again a complete lie and not taking any responsibility or keeping any promise. I WILL never recommend the app or Nykaa to anyone. I am now forced to cancel my order.
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Bad Delivery Service
Its been three days now that I haven’t received my order which is prepaid they are least bothered about your package and the customer care is as good as garbage….Please change your delivery partner in Darjeeling or have some good customer service.
Worst Customer Support | Suspicious delivery partner
So, I had placed an order from Nyka on 7th May, 26 all were on COD. I got all the items delivered except 2 orders, which were supposed to be delivered in 2 days but then the day it was supposed to get delivered I got a call from their deliver partner in the morning, who stated that ma’am, ladka naya hai, aap address confirm karaya dijiye, order shaam tak aa jayega aapka, I gave the address and happy that I would be gifting it to my mother in law on Mother’s Day, but never got the order delivered since then, moreover, the best part, their delivery partner calls me up but never answer on call and updates the wrong remarks of “unable to connect” or “customer was not available to take calls”, plus their customer service is even worsen, they never answer to your calls when asked to get us connected with their voice customer support. They never took it seriously despite taking multiple follow ups. I again got a call from their delivery partner at this evening but again did not answer on call. And this was really frustrating and unprofessional.
Nyka couldn’t look after these issues, and has no control over these serious issues, impacting and giving worst customer experience.
No matter, how many brand they have got with them, but if the customer is facing such issues which are no where in consideration. God knows what these guys do at their customer support team or AI Chatbot, which is of no use.
Nyka couldn’t look after these issues, and has no control over these serious issues, impacting and giving worst customer experience.
No matter, how many brand they have got with them, but if the customer is facing such issues which are no where in consideration. God knows what these guys do at their customer support team or AI Chatbot, which is of no use.
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Response from developer
Hi Komal, we regret to hear this, would request you to email us at support@nykaa.com so that we can have this addressed for you.
Makeup cosmetics
Nykaa
Nyka search is not working
I click on search but it is not working
Request
I placed an order for 22 items. Initially, only 5 items were delivered, and the remaining 17 were marked as delayed. However, when the package finally arrived, my actual products were missing.
Instead, I received only 4 items that I did not even order. There was no proper bill or details included in the package.
This means 17 of my items, worth over ₹6000, are completely missing.
I request you to please look into this issue urgently. I either need my correct products delivered as soon as possible or a full refund for the missing items.
This is very disappointing, and I really hope you take this matter seriously and resolve it quickly.
Instead, I received only 4 items that I did not even order. There was no proper bill or details included in the package.
This means 17 of my items, worth over ₹6000, are completely missing.
I request you to please look into this issue urgently. I either need my correct products delivered as soon as possible or a full refund for the missing items.
This is very disappointing, and I really hope you take this matter seriously and resolve it quickly.
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Worst experience
I am beyond frustrated with Nykaa. It has been 25 long days since I placed my order and till now there has been absolutely no delivery. I called their customer care not once, not twice, but TEN times, and every time they gave me only empty assurances with zero action. Their so-called delivery agent did not even make a single call before marking my order as undelivered. This is pure carelessness and highly unprofessional behavior. What kind of trusted brand treats its customers like this? My time has been wasted for more than two weeks, my order never arrived, and their support team is completely useless — all they do is copy-paste responses without actually solving the issue. This is not just bad service, it's the worst customer experience ever.
Nykaa has proven to be irresponsible, unreliable, and absolutely careless towards its customers. If a company cannot deliver an order in 25 days and cannot provide real help even after 5 calls, then it does not deserve the trust of its customers. I regret ever ordering from Nykaa and I strongly warn others as well. They have no respect for their customers and no sense of responsibility. Truly the worst experience I have ever had with an online shopping platform. And the funniest part - every time I complain, Nykaa replies with the same scripted line: "We will help you", “We’ll take action against the delivery partner.” But the truth is, they never actually do anything. Only false promises, no real solution.
Nykaa has proven to be irresponsible, unreliable, and absolutely careless towards its customers. If a company cannot deliver an order in 25 days and cannot provide real help even after 5 calls, then it does not deserve the trust of its customers. I regret ever ordering from Nykaa and I strongly warn others as well. They have no respect for their customers and no sense of responsibility. Truly the worst experience I have ever had with an online shopping platform. And the funniest part - every time I complain, Nykaa replies with the same scripted line: "We will help you", “We’ll take action against the delivery partner.” But the truth is, they never actually do anything. Only false promises, no real solution.
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Response from developer
Hi, we regret to hear this. We'd like to investigate this further. Kindly write to us via email at support@nykaa.com, so that we can have this addressed for you.
Worst worst delivery
If I as able to give 0.01 star rating, i would give it to you nykaa, I placed an order on 13 march, and they choose worst delivery partner who was unable to deliver it till today, i.e 27th march. All they are doing only changing the delivering date every singl day. Sooo frustating. I have my flight on 29th march, and what is the point to get my order after that. I made worst decision to order on nykaa, will never do that again, NEVER EVER TRUST THIS PLATFORM FOR TIMELY DELIEVERY.
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Makeup
Naykaa is my mykaa 🌸🥹 bcz it fullfill my all wishes in budget with Gud quality bcz I’m so passionate about makeup skincare and delivered products on time ASAP so i love nykaa💋💕
Extremely Disappointed
I’m extremely disappointed with my recent experiences with Nykaa. Over the last 2–3 orders, my packages were not delivered on time and were eventually returned without any proper attempt to contact me.
There was no call, no message, and no genuine delivery attempt—yet the status gets updated as if delivery was unsuccessful from the customer’s side. This is very frustrating, especially when you’re waiting for essential products.
It feels like a complete lack of accountability from the delivery team. Repeated incidents like this show a pattern, not a one-off issue. I expected much better service from a brand like Nykaa.
I will definitely consider not ordering again from Nykaa and would not recommend it to others.
There was no call, no message, and no genuine delivery attempt—yet the status gets updated as if delivery was unsuccessful from the customer’s side. This is very frustrating, especially when you’re waiting for essential products.
It feels like a complete lack of accountability from the delivery team. Repeated incidents like this show a pattern, not a one-off issue. I expected much better service from a brand like Nykaa.
I will definitely consider not ordering again from Nykaa and would not recommend it to others.
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Nykaa
Worst app ever all dubilicate items
Very horrible service
The parcel was supposed to be at my place on 3rd of march and till now I haven’t got it yet . The delivery person does not even come to my location let alone he did not even contact me . He will give me 1 sec missed call and just disconnect it . I’ve even contacted your service people but they always came up with an excuse. They told me to wait for 48 hours. Isn’t Nykaa supposed to be a trustable brand ? Please work on delivering services.
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Worst experience
Had the worst experience that i ever had from an online shopping app they guys can’t deliver the products on time and in-fact the never delivered for me .
Response from developer
Hi, we truly regret to hear this! Kindly write to us at support@nykaa.com with your issue so that we can get this addressed for you.
Disappointed
I ordered several items with Nykaa Beauty and the shipment came late. I had to fly out and instead of 17 items I received only 2 even though I made full payment in advance. They are a big scam. I opened the package and have a video proof of just 2 items whilst they have no proof that they sent all the items.
They need to learn that customers are not stupid. I need a refund. I will not be buying products with pre payment. Will only be cash on delivery after checking all items. They are not replying to my emails nor calling me on my phone. Very bad customer service. Beware of their scam.
They need to learn that customers are not stupid. I need a refund. I will not be buying products with pre payment. Will only be cash on delivery after checking all items. They are not replying to my emails nor calling me on my phone. Very bad customer service. Beware of their scam.
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Such uncooperative service
The customer service is actually so horrible. So I ordered a wig in a dark brownbut when i received the wig it was completely different colour. It was much lighter than as per the website. So, naturally, I requested for a refund. But they deny it, claiming that it was opened, when in fact it was not. I try to contact help but even though I kept telling them the I did not open the package, they kept saying that it appeares to be opened. It was like talking to a bot. although maybe I was. So I called them and I repeated everyhting in detail and the guy talkokg to me switches up the reason and says that they cannot exctiy because they only accept cancellation if the product is damaged, Like what?? One of the options under the “reason for cancellation” literally is “Product not as per the website”, So why would they put that as an option if they can’t take it.
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Delayed order
I am extremely disappointed with Nykaa. I placed my order early because I was planning to travel, but it keeps showing a delay with no tracking updates at all. Even the customer support team is unsure about the delivery timeline and cannot provide any clear information. This is the first time I’ve had such a bad experience, and I am very, very disappointed.
This delay has completely ruined my plans. I really regret not ordering from another platform instead of Nykaa.
This delay has completely ruined my plans. I really regret not ordering from another platform instead of Nykaa.
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Unreliable delivery & poor support
Title: Unreliable delivery & poor support
Review:
Delivery dates keep changing and orders get delayed every time. Customer care gives different answers on each call—no clarity, no accountability. After waiting a month, I only got a refund with zero compensation. Sadly, I tried ordering again and faced the same issue. Lost trust in this app.
Review:
Delivery dates keep changing and orders get delayed every time. Customer care gives different answers on each call—no clarity, no accountability. After waiting a month, I only got a refund with zero compensation. Sadly, I tried ordering again and faced the same issue. Lost trust in this app.
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Delayed delivery
I ordered first time from Nykaa. But I had an extremely disappointing 😏experience with Nykaa. My order showing delayed again and again. The customer service only keeps apologising without providing any real solution or clear time line.
Worst customer service
My experience with this app’s customer support has been very disappointing. I requested a return/refund and was met with repeated references to company policy, without any meaningful review of my situation. Support did not offer clarification, alternatives, or a resolution—only the same policy response reiterated multiple times. This lack of flexibility and customer-focused problem solving makes the support process frustrating and unhelpful. Until customer support is more responsive and solution-oriented, I cannot recommend this app.
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Response from developer
Hey, we regret to hear this, we'd like to know what went wrong and help you with it. We request you to email us at support@nykaa.com with your order details so that we can have this addressed for you.
Delayed order
The order keep getting delayed they gave me the date 16th first then again ir just shows delayed no updates nothing
