Software
Bad ergonomics..sorry
Soo much delay
Pathetic customer support and pathetic app.
Customer support delay response is like they have all the time on earth and robotic reply by copying then pasting the same answers.
App works like snail and even on item's unavailability shows items available due to which during emergency the delivery agent inform the item is currently unavailable. If a person has limited fund and do not receive the items ordered from BB then it's actually a worst situation as money get stuck in BB wallet and person can not even buy the items from anywhere else. Delivery time is more pathetic compared to other service provider and twice I waited for 1 hour but later it was canceled from BB and once I cancelled coz if was enough of waiting and no customer support was available to assist. Another incident of delivery time which is unbelievable that my product was delivered after waiting of 2.5 hours of delivery where in BB claims to deliver the item by 10 minutes.
Again one of the item from my order is not delivered with BB app fault as it was showing item availability but then it was informed that item is unavailable at the time of delivery by the delivery agent and updated the misleading information as item was returned at time of delivery. The pathetic situation is, my money is stuck in BB wallet dut to which I am unable to use my money to order the item from somewhere else.
Customer support delay response is like they have all the time on earth and robotic reply by copying then pasting the same answers.
App works like snail and even on item's unavailability shows items available due to which during emergency the delivery agent inform the item is currently unavailable. If a person has limited fund and do not receive the items ordered from BB then it's actually a worst situation as money get stuck in BB wallet and person can not even buy the items from anywhere else. Delivery time is more pathetic compared to other service provider and twice I waited for 1 hour but later it was canceled from BB and once I cancelled coz if was enough of waiting and no customer support was available to assist. Another incident of delivery time which is unbelievable that my product was delivered after waiting of 2.5 hours of delivery where in BB claims to deliver the item by 10 minutes.
Again one of the item from my order is not delivered with BB app fault as it was showing item availability but then it was informed that item is unavailable at the time of delivery by the delivery agent and updated the misleading information as item was returned at time of delivery. The pathetic situation is, my money is stuck in BB wallet dut to which I am unable to use my money to order the item from somewhere else.
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Response from developer
We want to extend our sincerest apologies concerning all the issues that you have faced. Could you please share your contact details with us at appsupport@bigbasket.com so that we can get in touch with you and resolve the issue.
Amazing
Extremely extraordinary
Outstanding
Outstanding
BigBasket’s delivery process is completely broken. BEWARE OF DELIVERY FRAUD!
My order was falsely marked as delivered, but the delivery driver had actually stolen it. Instead of taking responsibility and investigating, BigBasket customer service told me to resolve the issue myself by calling the delivery driver.
We had proof from our building watchman that the order was never left at my doorstep. When confronted, the delivery driver eventually admitted that he had taken the order. Even after this, BigBasket still did not proactively help. They only processed a refund after the delivery driver himself confessed and asked them to refund me.
It’s shocking that a customer who did nothing wrong was expected to investigate theft, confront the delivery person, and prove their innocence before receiving a resolution.
This is one of the worst customer service experiences I’ve ever had. A company should protect its customers, not force them to do its job. BigBasket seriously needs to fix its delivery verification process and customer support, because no customer should have to go through this after paying for their order.
We had proof from our building watchman that the order was never left at my doorstep. When confronted, the delivery driver eventually admitted that he had taken the order. Even after this, BigBasket still did not proactively help. They only processed a refund after the delivery driver himself confessed and asked them to refund me.
It’s shocking that a customer who did nothing wrong was expected to investigate theft, confront the delivery person, and prove their innocence before receiving a resolution.
This is one of the worst customer service experiences I’ve ever had. A company should protect its customers, not force them to do its job. BigBasket seriously needs to fix its delivery verification process and customer support, because no customer should have to go through this after paying for their order.
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Response from developer
We want to extend our sincerest apologies concerning all the issues that you have faced. Could you please share your contact details with us at appsupport@bigbasket.com so that we can get in touch with you and resolve the issue.
Poor customer service and delivery service
Poor delivery service there is no response even after there delivery time is up. Chat is just random bot same reply will reach to yu soon. 3 hour slot out for delivery for past 3 hour still no response when and where is my order chat is just some folks doing time pass no solution only same reply copy past one after another. If you want on time please avoid i stoped using this app for 2 year now today again tried ordering same delay thing happening. Will not using any more. Wish I could go to consumer court for there delay. Unnecessary follow up for thing to be delivered on time
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Response from developer
Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your contact details at appsupport@bigbasket.com we promise to resolve this quickly.
A
The company is a total scam. One time they changed my returned order as cancelled by themselves through backend and when I asked how did it get cancelled when I haven’t cancelled the order they couldn’t provide me with an answer. Your privacy is absolutely compromised in this app.
Response from developer
Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your contact details at appsupport@bigbasket.com we promise to resolve this quickly.
Amarjeet
Products are good and handling is also good.
Response from developer
Your happiness and ease are our prime importance, we are glad to serve you. Happy shopping!
The Nightmare of an app I am stuck to cuz of my NeuCard
I have a Neu Card which I use for some cashbacks and that’s the only reason I am forced to use the apps like BigBasket or TataMG1 (The most horrible pharmacy alternative from all the competitors now - unnecessary overpricing with no real customer value and additional charges at checkout). Both the experiences are a nightmare for me. BigBasket is like the Tinder App - Every time I re-install and come back to it hoping for a change, it reminds me of the frustrating feeling I had; why I left it in the 1st place. I just have to stop using the Card completely I guess. Pathetic experience - I am using iPhone13 and the app is super buggy, then the pages keep crashing with error messages - I don’t know what the Tata team is paying huge bucks for to their Product or Tech team. They have people from IIMs and Top Tech schools and all of them can’t seem to fix an app and make it functional for a small ordering (or in my case coin redeeming) experience. The customer care is horrible - you can’t speak to a real person on call or even on chat these days. The varieties or offers on products are minimal / poor. I really wonder the ratings on the App Store here and who are rating these apps - must be bots. Anyway, the Neu card is a total waste of time and energy - money was anyway never that good here.
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Response from developer
We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thanks.
Best window
Best Rates and Good Services
Nice company
Nice and good items
Very good
Great service to senior citizens like us
Good but missing features
Please add otpion to place order for "someone lese" and delivery person calls the "someone else" not registered number. For example i am registered user and i am travelling abroad and i can't access my registered number however i placed order for my parents in india, this becomes trouble as ordered fails when delivery person tries to call registered number instead of the number in the delivery instructions.
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Response from developer
We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thanks.
Superb App
UI of the app is good, they just need to work more on customer support.
Service
Excellent service
Response from developer
Thank you for your encouraging 5-star rating and review.
Excellent
Very good
Tata Brand
Quite efficient prompt & honest business house. Right on line with Tata business module. One star less bcoz I’d recd stale Tata Sampann walnut , definitely repacked pouch with my last order. No big issues but avoid buying expensive items since then.
I love blinking with blinkit
This is the wonderful app I came in contact with. I am so happy because they provide all the things that I need within 5 to 10 minutes, but the great thing is most of them are good and if in any case, there is some stale vegetable or something not good they immediately replace it or refund the money. Their policy is very good. They are very humbly humble. Everybody should try blanket. I could even ask for the you know Bands that I need resistance bands for exercise. I could buy Jewel. I could buy anything that I need and even of great quality, I don’t have to go step out of my home.
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Response from developer
Thank you for taking the time to write about your experience with our services, we are glad to serve you.
Products missing from inside
I ordered the teeth whitening strips from Perfora, it’s was 299 RP. When I open the box, it was empty no whitening strips no nothing just a card showing “Teeth Color Shade Guide”, the box itself was dusty and dirty. It was my first time using bigbasket, I’m very disappointed.
Fake product
Very disappointed with my recent order from BigBasket. I purchased Aavin ghee expecting a genuine product, but what I received seems fake. The smell, taste, and packaging are not matching the original quality.
This is not just about money—this is a serious health concern. I trusted BigBasket thinking it’s reliable, but this experience has completely broken that trust.
I already reported this issue, but there has been no proper response so far. I request immediate action on this and a refund.
Please verify your suppliers before selling food products. This is unacceptable.
This is not just about money—this is a serious health concern. I trusted BigBasket thinking it’s reliable, but this experience has completely broken that trust.
I already reported this issue, but there has been no proper response so far. I request immediate action on this and a refund.
Please verify your suppliers before selling food products. This is unacceptable.
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