No sync back to apple health
App crashing
Response from developer
Thank you for your honest review, and we're very sorry for the recent inconvenience. Our team identified the issue was due to a temporary backend error, and it has since been fixed. You should now be able to use the app as before. If you still encounter any problems, please email us at cs@olive-hc.com with your device model and app version. We’ll help right away. We truly appreciate your long-time use of Bello.
App Closes Automatically
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In the last two days the app is suddenly closing before you can do anything. Seems to be a new app issue as I had used daily for the past many months. Tried to log this problem through support, but the bot would not let me get through the required info which I needed the app to access.
Thank you for looking into this.
Response from developer
Thank you for your honest review, and we're very sorry for the recent inconvenience. Our team identified the issue was due to a temporary backend error, and it has since been fixed. You should now be able to use the app as before. If you still encounter any problems, please email us at cs@olive-hc.com with your device model and app version. We’ll help right away. We truly appreciate your long-time use of Bello.
App Closes Automatically
Thank you for looking into this.
Too Many Bugs
Body style doesn’t update
Terrible
No Apple health integration
Response from developer
Hi Aaron, Thank you for your feedback. We understand how important Apple Health integration is for centralized health tracking. We’re planning a major update later this year, and enabling data integration with Apple Health, including body fat readings, is a priority. Thank you for your patience as we work on these improvements. Best regards, The Olive Healthcare Team
Impossible to edit waist size for Bello 1
Great way to check my progress
Response from developer
Thank you for your review and congrats on your progress. We’re thrilled to hear that you're enjoying seeing the benefits of healthy eating and regular exercise with Bello. Keep up the fantastic work. If you have any suggestions or feedback, please feel free to contact us via the in-app email. Cheers!
App really needs fixing
UI for entering calories is very cumbersome.
Main view resets a lot...
My impression is they lost a lead developer and can't find a suitable replacement.
App works isolated but does not update Apple health
Otherwise it works great. But frankly the Apple health integration is odd. It pulls data but does not update Apple health. So this means Apple health does not get any fat percentage results from this app
Unable to login to my account
App stopped working -update 12/6/23
“Ran into same issue as others. Was working fine and now can’t get passed step 5 on measurements which means I get no measurements. Now it’s just an expensive piece of plastic.”
Cant login with login with apple anymore
Can you please fix this issue asap?
Thanks
I paid for the device and I can’t sign
Update: resolved
Response from developer
We apologize for any inconvenience you may have experienced while using our app. To better assist you and resolve any concerns you may have, please reach out to our customer support team at cs@olive-hc.com.
Can’t login
App Gets Stuck
Wow. I'm fat!
The app and device are fun, if you really like measuring things which I do. I don't much care for eating well or exercising, I can get into measuring how fat I am.
It seems accurate, and close to what I've seen with a calipers. The workouts and recipes are great, and the app is useful for that even if you don't use the sensor to measure.
One thing though, Bello is connected to Apple Health but it can't read food data. I prefer to use a different calorie tracker which writes to Health and it'd be great if Bello could read that so I didn't have to manually type calories data into the app.
Response from developer
Hello Steve. Thank you for taking the time to share your experience with Bello 2. We are delighted to hear that you find our product and app fun and accurate. We understand that measuring your body fat percentage can be a fun and motivating way to track your progress. We are glad to hear that you find the workouts and recipes on our app helpful, even if you don't use the sensor to measure. Regarding your comment about Bello not being able to read food data from Apple Health, we would like to inform you that at this time, writing Bello app data to the Health app has been temporarily withheld and will resume later this year. As a result, the food data from your preferred calorie tracker will not be available on the Bello app, and you will have to manually enter it into the app. We appreciate your feedback and are continuously working on improving our product to provide the best possible user experience. If you have any other questions or concerns, please do not hesitate to contact us at cs@olive-hc.com. Our customer support team is always here to assist you. Thank you for choosing Bello 2 and for being a valued customer.
