Does this company still exist?
I’ve been emailing Aura for MONTHS. Their main hello@ email bounces messages back as undeliverable. Their support email is completely unresponsive, aside from the automated email acknowledging my message has been received. My watch strap/app does not take readings, just goes into an error loop. This has been pretty much the entire time I’ve had it. There is zero response from this company. This was a huge waste of money and this watch strap and app has been rendered useless.
Show more
Guest mode doesn’t work
It wouldn’t record guest mode data
Bad Product and Support
I purchased the AURA Strap 2 (Order S37118). It failed with two months. I asked to exchanged the strap, and Support will not respond. The only response I have ever received from my 9 emails, is that they are out of the office and will respond to me when they return.
While looking for a DIY solution I learned AURA has an unusually high, early failure rate.
DO NOT PURCHASE THIS PRODUCT.
While looking for a DIY solution I learned AURA has an unusually high, early failure rate.
DO NOT PURCHASE THIS PRODUCT.
Show more
Do not buy
I purchased the device and downloaded the app. Pleased at first, ended up needing to use the xxl band. After minimal use the band started breaking. I reached out to support. No response after multiple emails across 3 weeks. Tried to buy replacement band, size and color sold out. Now the band has completely broke…no response from support. $160….what a waste for a couple weeks of use. While it was able to be used I did like the app/integration. Buyer beware.
Show more
Untrustworthy Company
I bought the wrist band and it literally was too small so I asked for a return. They ignored email responses even though I was in the return window. One email they offered a bigger band that wasn’t for my watch but refused the return. I disputed it with my credit card with all the emails showing they wouldn’t let me return it and the CC sided with them. Terrible company and terrible customer service. NEVER PURCHASE ANYTHING FROM THEM.
Show more
