Guest mode doesn’t work
It wouldn’t record guest mode data
Bad Product and Support
I purchased the AURA Strap 2 (Order S37118). It failed with two months. I asked to exchanged the strap, and Support will not respond. The only response I have ever received from my 9 emails, is that they are out of the office and will respond to me when they return.
While looking for a DIY solution I learned AURA has an unusually high, early failure rate.
DO NOT PURCHASE THIS PRODUCT.
While looking for a DIY solution I learned AURA has an unusually high, early failure rate.
DO NOT PURCHASE THIS PRODUCT.
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Do not buy
I purchased the device and downloaded the app. Pleased at first, ended up needing to use the xxl band. After minimal use the band started breaking. I reached out to support. No response after multiple emails across 3 weeks. Tried to buy replacement band, size and color sold out. Now the band has completely broke…no response from support. $160….what a waste for a couple weeks of use. While it was able to be used I did like the app/integration. Buyer beware.
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Untrustworthy Company
I bought the wrist band and it literally was too small so I asked for a return. They ignored email responses even though I was in the return window. One email they offered a bigger band that wasn’t for my watch but refused the return. I disputed it with my credit card with all the emails showing they wouldn’t let me return it and the CC sided with them. Terrible company and terrible customer service. NEVER PURCHASE ANYTHING FROM THEM.
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Piece of Plastic
I was force to keep this plastic even if does not work. because support does not respond for refund request. It was promised one day and then rescheduled. I request to cancel the order which they did but they still sent the item. I was out of town and was not able to reject. Have requested the refund and returned label since then with no response. Stay away. do not waste your time
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This product doesn’t work
I bought my Aura strap few months back, it worked for a few time then it kept saying “Error”
I contacted the company and the said may be the problem with the batch and the exchanged a new one for me. After receiving the replacement, it worked for like a couple of times but the data was inaccurate. Then it stopped working again. Just kept saying “Error”, “Bad Data” . I contacted them again and ask if I could get a refund, the refused and I ask if there’s anything I could do about it, they just didn’t respond back. So basically this product just doesn’t work and shouldn’t be launched if the product doesn’t do what it supposed to do.
I contacted the company and the said may be the problem with the batch and the exchanged a new one for me. After receiving the replacement, it worked for like a couple of times but the data was inaccurate. Then it stopped working again. Just kept saying “Error”, “Bad Data” . I contacted them again and ask if I could get a refund, the refused and I ask if there’s anything I could do about it, they just didn’t respond back. So basically this product just doesn’t work and shouldn’t be launched if the product doesn’t do what it supposed to do.
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Band broke
I love the app and what it does but a month in and my band busted. Thankful they sent two sizes so I could change it but worried how long till this one snaps
I want to like it
Really want to enjoy this. I constantly get an error for not touching contacts no matter what. The company troubleshoots you. If they can’t figure it out they just go silent. This is my second device. So irritated because these metrics are crucial to my journey.
Dont waste your time
Cant use on older watches anymore. You need a minimum of WatchOS 8
It was working fine on my old watches. And now they want me to buy a new watch to be able to use something I already paid for.
Diagracefull company. Dont buy their trash.
It was working fine on my old watches. And now they want me to buy a new watch to be able to use something I already paid for.
Diagracefull company. Dont buy their trash.
No funciona
Escanea pero no muestra ningún dato
Non funziona
Funziona una volta si è 10 non funziona, mi dà sempre errore di misurazione. Soldi buttati. Non date retta ad altre recensioni. E’ una truffa
Prototype feel, constant failed measurements
This product and app is super janky. The instructions are wordy and not helpful. This feels like a research prototype product than an actual working product that can help you with health goals. 9/10 of my measurements are unsuccessful and it’s not a fun experience. I would consider a different product if you haven’t gotten this yet!
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Questionable reliability
When it works correctly, Aura is very informative. But the problem is that it falsely detects body contact or loss of direct touch to the sensor —- resulting in bad data and nothing recorded. Many have complained about this and no updates have been available. It is expensive for just a piece of rubber with some metal.
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Don’t waste your money
I’m on the second watch band after the first just stopped working. My second one was working fine until it said I needed to change the battery and after trying several new batteries, it just never came back. For both bands, they started out strong and then just stopped working within several months. For the second one, I only used it weekly and would then not wear it as a watch band to see if that helped prolong its life. Not so much. Save your money.
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Poor quality
I got this and had high hopes for it. The first one worked for only a few weeks. I contacted them and they sent another. That one worked about a week before it too just wouldn’t recognize me trying to take a measurement and is just broken. So I have an expensive watch band that does nothing. Pretty disappointed and don’t even want to bother getting another replacement.
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Never works.
Hard time connecting!
Good until you pay
The band was pretty good at taking measurements until I paid for a membership. Now it won’t even recognize me or says to stop touching my hands but they aren’t. Seems like an expensive scam to me.
Tempting But Don’t
I know it sounds tempting but it’s such a cheap device. You can try to use it, and out of 10 times it won’t work 11 times
It’s that bad
It’s that bad
Glitchy
I cannot even try out plus because it gitches and jumps around. I cannot make a selection. Upon reading other reviews I'm now questioning the accuracy as well
Junk
Only 1 out of every 12 attempts will actually be a successful reading. Reposition after reposition moist skin, dry skin doesn’t matter. Replaced the battery and no change. I paid for the strap and the app but can never use it.
