Look elsewhere
A couple years ago I bought a lumen. It did not work out out of the box, no matter how I breathed into it the circle on the app would not move at all. I had to call customer support to get me to send them a new one. It worked great since then. However, it is an absolute nightmare to do any changes to your account or membership. It forces you to use the app to change your membership. Once you get the app, it forces you to sign in and go through the setup of your lumen even if you already have an existing account. Then once you’re in the app, if you go to change your membership settings, it asks for an activation code in order to see your membership. There’s no simple way to pause or cancel the subscription. I am absolutely done with this service it has been a nightmare and I don’t want to be charged $19 a month because it is absolutely not worth the hassle.
Show more
SShaboozy8500
Disappointing
I used it last year, and paused my subscription for about a year, when I decided to give it another go, I discovered how expensive it is and the app is only giving me the option of a two person subscription, no thanks, I live alone and don’t have multiple personalities!
RRickD1957
Hunk of junk
Now it’s asking for a code that it won’t accept. It wants a subscription or it refuses to work. I didn’t lose any weight anyways. I’ll stop using it. Checking my measurements was a chore I should have given up on a year ago. Waste of $400 bucks.
LLomiy
Be aware
I bought the product as a gift and liked the product initially but over a couple of months stopped using it.
Then, I was charged $240 auto renewal fee. Be aware.
Turns out that a very scamy notice was sent to me - “exciting 12 month ahead with lumen”. Not renewal is coming.
I am disputing the charge and feel very differently about the brand.
Also, suddenly the support center isn’t answering.
Then, I was charged $240 auto renewal fee. Be aware.
Turns out that a very scamy notice was sent to me - “exciting 12 month ahead with lumen”. Not renewal is coming.
I am disputing the charge and feel very differently about the brand.
Also, suddenly the support center isn’t answering.
Show more
RRoy1976b
Works every tenth time
I can’t get it to work after trying to breathe in and out for 5-10 times. It gives an error or tells you to keep breathing or breathing out so much that your lung volume can’t handle it.
Aartruist
