Benefitfocus Health Accounts User Reviews

Top reviews

Terrible interface, no customer service

Not user friendly

Annoying log in procedure, unintuitive design

Would use another app if possible

Awesome

Easy to use. Perfect for me

Slow

Takes forever to load, get error message often.

Not working

Download twice keep getting error message to contact developer. Please if this app

Needs improvement

The login process fails to remember I have selected Face-ID. The app wants read/write access to photos. It only needs Read.

Great app

So convenient to keep an eye on my med expenses

APP IS TERRIBLE

Login credentials work on web browser but do not work in App. Maddening.

Slow.....

Takes extremely long to upload claim. Last year it worked wonderfully but this year it took almost 10 minutes to upload with 3 receipts!

Don’t use this.

Receipt upload doesn’t make your approval go through. You will waste a lot of time.

Overkill

The security requirements are ridiculous. I have no idea why the passwords often don’t work. I often must reset the password. Then, I have to verify with a security code when I want to make a withdrawal. Didn’t I already confirm my identity by logging in? The use of this app is cumbersome and irritating.
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App crashes had to try 3 times

App crashes

Easy HSA

I love having quick and easy access to my HSA. Submitting expenses for reimbursement is quick and simple.

Good App - Please Add Touch ID

App works as expected. Would like to see Touch ID for login instead of having to type your password.

Love the app!

The app is so easy to use and intuitive. The design is nice and workflow is simple to navigate. Love having all of my account information in one place.

EA

This app is so easy to use! I was able to quickly check my HSA balance when waiting at the doctor office. It was also super easy to find a claim for my daughters daycare. Took less than a minute! I will be using this app often!