Doesn’t remember login credentials
No matter how many times I select “Remember Me” and “Enable Face ID” I need to enter my login credentials every time.
My password manager also does not recognize Berkshire when attempting to login and I’m guessing it’s because the app does not have its URI set up properly
My password manager also does not recognize Berkshire when attempting to login and I’m guessing it’s because the app does not have its URI set up properly
Works fine but disabling password pasting makes it less secure
Works fine but I have run into two issues, one of which is just a nuisance, the other which actually reduces security
1) Today, it wouldn’t let me login, kept complaining my Company ID and User ID were invalid. After finally going to my desktop app, I discovered that it wanted me to change my password. That’s fine, I respect the security concerns but why couldn’t the app have just told me I need to change the password, and even better, do it right from the app???
2) I use a password manager to create secure, decently random passwords. However, this app would not let me PASTE the new password from my password manager and I had to manually type an very awkward sequence of characters. Well, guess what, next time I have to change my password, I’ll be making it be simple word with a few funky characters appended to meet the requirements. That is going to be LESS secure than my password manager’s generated password. ALLOW ME TO PASTE. It’s not like my phone is not already secure
3) Why are you restricting password lengths to 12 characters? With a password manager AND ABILITY TO PASTE, significantly longer passwords are far more secure.
1) Today, it wouldn’t let me login, kept complaining my Company ID and User ID were invalid. After finally going to my desktop app, I discovered that it wanted me to change my password. That’s fine, I respect the security concerns but why couldn’t the app have just told me I need to change the password, and even better, do it right from the app???
2) I use a password manager to create secure, decently random passwords. However, this app would not let me PASTE the new password from my password manager and I had to manually type an very awkward sequence of characters. Well, guess what, next time I have to change my password, I’ll be making it be simple word with a few funky characters appended to meet the requirements. That is going to be LESS secure than my password manager’s generated password. ALLOW ME TO PASTE. It’s not like my phone is not already secure
3) Why are you restricting password lengths to 12 characters? With a password manager AND ABILITY TO PASTE, significantly longer passwords are far more secure.
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Totally disappointed
Frozen app. Will not let me log in
Response from developer
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at www.berkshirebank.com/ask-an-expert. Thank you.
