Streaming cuts out constantly
Can’t keep hearing aids consistently connected to phone when streaming!
Response from developer
Hi there, thank you for your feedback and we're sorry you're having trouble keeping your hearing aids connected while streaming. We will need additional information to provide support. Please, reach out to the support team at appsupport@bernafon.com mentioning the model of your hearing aids and the model of the phone. They will be glad to help. Kind Regards, Bernafon
John
Excellent so convenient and blue tooth connectivity is great
Great Value
I have had several brands of hearing aids for the past decade. This brand seems to be working just fine with minimal maintenance.
Response from developer
Thank you for your kind feedback! We’re very happy to hear that your hearing aids are working well for you and require only minimal maintenance. Your support means a lot to us. Thank you for choosing Bernafon and for sharing your experience! Kind regards,
Poor Connection
I wear Bernadine hearing Aids, I’m deaf without the aids. The Benetton constantly drops out disconnecting my hearing aids. It’s really hard when I can’t hear people on the phone, the sound is also not good for the other person on the phone, they say they can’t hear me. I’m disappointed as I have to have fully functioning hearing aids for everyday conversation. Please tell me what to do. I’ve removed the app and reinstalled several times. Chris Morrow
Show more
They work great !
They do everything they say.
Just sucks none of y insurance providers cover hearing coverage.
Not even the city of Kingston benefits program. Or sun life long term disability insurance, or CPP.
Not even batteries.
Just sucks none of y insurance providers cover hearing coverage.
Not even the city of Kingston benefits program. Or sun life long term disability insurance, or CPP.
Not even batteries.
Intérêt ?
Perso je vois pas bien l’intérêt de cette appli. Aucun accès direct et rapide aux fonctionnalités, des gadgets.
Needs 3 upgrades
1.When using the tv box, the volume always goes back to it’s high volume, it should stay where I set it.
2.The app takes too long to load and then to find the hearing aids, most of the time you have to open and close the battery door for the app to find them!
3.It is very inaccurate when it comes to the percentage of the battery level. Sometimes after putting a new battery, it shows 80%! Sad.
2.The app takes too long to load and then to find the hearing aids, most of the time you have to open and close the battery door for the app to find them!
3.It is very inaccurate when it comes to the percentage of the battery level. Sometimes after putting a new battery, it shows 80%! Sad.
Show more
Equalizer
Schade das die Funktion Equalizer bei Modell Entra ausgeschlossen ist
werde ein anderes Modell nehmen
werde ein anderes Modell nehmen
Katastrophe
Also die neue App muss dringend überarbeitet werden… Oder gebt uns die alte App wieder zurück die war super ohne langes warten auf Verbindungen oder sonstiges …. Die neue dauert ewig und ist sehr langsam und hängt sich häufig auf.
Auch mit dem verbinden klappt nicht ständig, oder dann nur ein Gerät und und und …. Und nein ich habe kein altes Handy , ( iPhone 17 Pro ) alles auf dem aktuellen Stand
Auch mit dem verbinden klappt nicht ständig, oder dann nur ein Gerät und und und …. Und nein ich habe kein altes Handy , ( iPhone 17 Pro ) alles auf dem aktuellen Stand
Show more
Poor volume control when raising and lowering
You can set the volume control on the phone app to your surroundings.
But when you have to change the volume on your hearing aid the right and left aids change from your original settings for left and right and make them the same volume. This is no good! Also when you change programs from the aid, the left and right volumes both go to the same volume, not what was preset. This is no good for you have to use the phone app to reset your individual volumes.
I sent email to bernafon and never got a reply.
NO RESPECT for
CONSUMER!
But when you have to change the volume on your hearing aid the right and left aids change from your original settings for left and right and make them the same volume. This is no good! Also when you change programs from the aid, the left and right volumes both go to the same volume, not what was preset. This is no good for you have to use the phone app to reset your individual volumes.
I sent email to bernafon and never got a reply.
NO RESPECT for
CONSUMER!
Show more
Peu de fonctionnalités
Trop peu de fonctionnalités comparé à mes appareils précédents et son appli chez STARKEY
Heather Cochrane
I’m finding your app intermittent and annoying. It seems to have happened fairly recently like in the last couple of months. I rely on the app for hearing so much as I attend lots of meetings and often am unable to adjust them so I can hear. It’s very disappointing. I’m hoping you can do something about it.
Show more
Lautstärken Regelung von Umgebungsgeräusche Reduzierung funktioniert nicht mit TV Adapter
Wenn der Ton über das Bernafon TV Modul gestreamt wird, kann man zwar über das App auf Tv stellen dan wird der Ton auch rechts und links gestreamt es werden auch zwei Schieber angezeigt aber die Lautstärken Regelung funktioniert nicht.
Anwenderwunsch
Es wäre schön wenn man die Reihenfolge (Anzeige in der App) der Programme selber einstellen oder zumindest über den Akustiker einstellen lassen könnte.
La nueva versión
Le subí y la barra regresa en medio y ya no se que volumen tiene.
Sehr schlecht
Meine Geräte lassen sich überhaupt nicht mehr koppeln.
Hearing Aids
The app is very easy to navigate and works beautifully. Out of 10 I would give it 11
Response from developer
We appreciate your fantastic review! It’s wonderful to know that our app is meeting your expectations. Feel free to reach out if you have any ideas or questions. Thanks again! Kind Regards,
New app
Is not backward compatible! I have to replace my seven year old hearing aid that works perfectly!
Response from developer
Dear Unhappy DJB, thank you for your feedback. We will need additional information to provide support. Please, reach out to the support team at appsupport@bernafon.com mentioning the model of your hearing aids and the model of the phone. They will be glad to help. Kind Regards, Bernafon
App ist sehr unkomfortabel
Leider ist mit Löschung der alten App ein sehr unkomfortables Handling mit der aktuellen App verbunden.
Die Kommunikation muss jeden Tag neu gestartet werden, obwohl das Mobiltelefon nicht ausgeschaltet wird. Dann dauert der Verbindungssufbau lange, viel länger als bei der alten App.
Die Kommunikation muss jeden Tag neu gestartet werden, obwohl das Mobiltelefon nicht ausgeschaltet wird. Dann dauert der Verbindungssufbau lange, viel länger als bei der alten App.
Needs work.
App has to constantly reconnect to the hearing aids. That takes less than 30sec but feels like forever, and the background when u go to adjust your aids is a harsh bright white screen that interrupts any moment.
