Pas réactif
Easy to Use
The hearing aids are as well. My first pair of hearing aids so I was nervous. The app is a great help.
Streaming cuts out constantly
Response from developer
Hi there, thank you for your feedback and we're sorry you're having trouble keeping your hearing aids connected while streaming. We will need additional information to provide support. Please, reach out to the support team at appsupport@bernafon.com mentioning the model of your hearing aids and the model of the phone. They will be glad to help. Kind Regards, Bernafon
John
Great Value
Response from developer
Thank you for your kind feedback! We’re very happy to hear that your hearing aids are working well for you and require only minimal maintenance. Your support means a lot to us. Thank you for choosing Bernafon and for sharing your experience! Kind regards,
Poor Connection
They work great !
Just sucks none of y insurance providers cover hearing coverage.
Not even the city of Kingston benefits program. Or sun life long term disability insurance, or CPP.
Not even batteries.
Response from developer
Thank you for your feedback. We’re happy to hear that your hearing aids and the Bernafon app are meeting your expectations. We understand your frustration regarding insurance coverage and related costs. While coverage decisions are made by insurance providers, we appreciate you sharing your experience with us. Kind regards,
Intérêt ?
Needs 3 upgrades
2.The app takes too long to load and then to find the hearing aids, most of the time you have to open and close the battery door for the app to find them!
3.It is very inaccurate when it comes to the percentage of the battery level. Sometimes after putting a new battery, it shows 80%! Sad.
Response from developer
Hi KittyKatBlue! Thank you for your feedback. We’re sorry you’re having these issues. We’re working on improving the app’s connection, battery accuracy, and volume settings. Your comments help us make the app better, and we appreciate you letting us know. Kind regards,
Equalizer
werde ein anderes Modell nehmen
Katastrophe
Auch mit dem verbinden klappt nicht ständig, oder dann nur ein Gerät und und und …. Und nein ich habe kein altes Handy , ( iPhone 17 Pro ) alles auf dem aktuellen Stand
Poor volume control when raising and lowering
But when you have to change the volume on your hearing aid the right and left aids change from your original settings for left and right and make them the same volume. This is no good! Also when you change programs from the aid, the left and right volumes both go to the same volume, not what was preset. This is no good for you have to use the phone app to reset your individual volumes.
I sent email to bernafon and never got a reply.
NO RESPECT for
CONSUMER!
Response from developer
Dear nofgood, we apologize that you didn’t receive a reply to your email, and thank you for your feedback. If you’re open to it, we’d really like to help you directly. Please reach out to the support team at appsupport@bernafon.com mentioning the model of your hearing aids and the model of the phone. They will be glad to help. Kind Regards, Bernafon
Peu de fonctionnalités
Heather Cochrane
Lautstärken Regelung von Umgebungsgeräusche Reduzierung funktioniert nicht mit TV Adapter
Anwenderwunsch
La nueva versión
Sehr schlecht
Hearing Aids
Response from developer
We appreciate your fantastic review! It’s wonderful to know that our app is meeting your expectations. Feel free to reach out if you have any ideas or questions. Thanks again! Kind Regards,
New app
Response from developer
Dear Unhappy DJB, thank you for your feedback. We will need additional information to provide support. Please, reach out to the support team at appsupport@bernafon.com mentioning the model of your hearing aids and the model of the phone. They will be glad to help. Kind Regards, Bernafon
