Fixed!
After a technician updated my aids, they did not work with the app. Contacting Bernafon support proved to be very helpful. The responses were timely and the instructions were easy to follow. Thank you!
Response from developer
Dear aitmees, thank you for your 5* review, we are happy our app support team was able to help you. Please reach out to them again in the future again if you need any assistance. Best regards, Bernafon.
Single hearing aid
I only wear one hearing aid. App used to work so I could control settings. Has made aid useless, as it won’t work unless you wear 2 hearing aids. (iPhone)
Went back to Costco, had to delete app, then download again. Now working. Sorry for frustrated review. Changed from 1 star to 5!!
Went back to Costco, had to delete app, then download again. Now working. Sorry for frustrated review. Changed from 1 star to 5!!
Response from developer
Dear razorbud, please write to us at appsupport@bernafon.com , we will be happy to help you!
Great App
With a great support team. 100% satisfied!!!
Old Version More User Friendly
While the older version was easier for me to use, the newer version contains more features.
Response from developer
Dear SkiingRider, we are always working on our app to make it better and easier. We therefore will be happy to receive any feedback you may have. Please write to us at: appsupport@bernafon.com. Best Regards, Bernafon
Requires IOS 13 even for an old installation to run
I used this app successfully for nearly three years. As far as I know, it is the only way to link these hearing aids to Bluetooth. When this new version was released, the old version would no longer work—it tries to update and if you have an old iPhone (6 or earlier) the update fails and the old reliable version won’t run even though it is still installed on you phone. Bad software management!
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Response from developer
Dear jim127777, we are sorry to hear that the updated version is causing issues. Can we please ask you to contact us at appsupport@bernafon.com, so we can help you further? Best Regards, Bernafon
Inconsistent App
More often then not, when I open the app to check the battery power left, or to change a listening setting or the volume, I get the instruction page, telling me how to pair my hearing AIDS; totally useless. I have to go into my phone settings through accessibility and hearing devices to make any adjustments. This is probably the worst app of “ANY” of my phone apps.
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Response from developer
Dear anxioustoseeitwork, we regret the inconvenience. It seems you are experiencing some connectivity issue. Please, update the app to the latest version; if the problem persists, please let us know writing an e-mail to appsupport@bernafon.com . Kind regard, Bernafon
TVA is worthless
Since upgrading to the iPhone 12Pro the wireless connection is worthless. Keeps loosing connection and can’t control volume.
Ditto inconsistent
I am also having problems with the app. I just deleted it and will try to reload.
Unusable. Period.
Force closes since the new update. I’m not sure which update, IPad or app. I’m so frustrated.
Horrible update
The app used to function, but now won’t even open since I did the update.
Useless
This new version is basically worthless. The only adjustment you can make is the volume. As many others have pointed out, the app rarely connects to the hearing aids. Bernafon is apparently completely uninterested in maintaining this app as there have been zero updates, and given the large number of one star reviews I would have to conclude that the company has zero interest in the satisfaction of its customers.
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Damages my ears with uncontrollable VOLUME.
I use my iPhone while watching TV. The app shuts off ARBITRARILY several times an hour. The TZ program volume control does NOT control. Each time I have to restart it the volume defaults to level 14... really hurts and it take waaay too long to correct it. I want it to open up to a volume which I decide on EVERY-TIME I access it. This app has too many growing pains and VERY slow to respond while the volume controls are being frantically operated to STOP THE PAIN!!
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Need volume control for alerts!
I can’t use the battery alerts and voice prompts because they are SO LOUD they hurt my ears. Please add a volume control for these features.
Volume control
Since the new program came out I have been unable to control individual volume. Both left and right volumes are controlled by the same button This option needs to be added
Why did you remove the phonemic?
Please put the Phone Mic option back on the app. I used it constantly when watching tv with others. I put the app in phone mic mode and put my phone by the tv speaker and could hear the show perfectly, without cranking my hearing aids volume or the tv volume so much that others could not watch with me. Very disappointed that the phone mic is gone. New app looks good but worthless to me now.
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Crappy and intrusive
Asks for sign up with a separate site and requires you to allow sale of your info. No improvement in functionality. A downgrade from prior. Don’t get it.
Old App Better
I was able to control each ear individually on my IPhone. They took this option away. Now I have get out of the app go to Settings on my iPhone to perform this function. A real pain. BRING BACB THE OLD APP!!!!
Why fix what ain’t broke
I loved this app until today. The update totally changed the home page and controls. Ok so maybe they added some new options that might prove useful. But 99% of the time what I want to to is change program or volume. That used to be an easy trap or swipe. No longer. There ought to be an option to get the old screen back.
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Not up to date
The app was great until I installed iOS 13.2.3. Since then it will only run demo mode. Before that I would have given it 5 stars as it allowed me to adjust the settings from my Apple Watch. That is a great feature to have when at an event where the phone is put away.
App unstable with iOS 13.1.2
The easy control-a app continuously connects then disconnects, then connects, then disconnects with the hearing aids. I suspect it needs to be updated to be compatible with iOS 13.
