Withdrawal restriction
Response from developer
We understand your frustration, as unexpected withdrawal delays are never the experience we want for our players. Please know that for account security and regulatory compliance, all verification documents and withdrawals must go through a thorough, mandated review process before funds can be safely released. We want to look into the exact status of your account and help get this resolved. Please email our management team directly at support@nj.betinia.com with the subject ""Review Escalation"" so we can investigate your case immediately.
Had to file with NJ gaming commission
I had to file with the gaming commission to get them to release my funds. Besides the app being terrible, I’d stay far away from Betinia.
Update: After filing with NJ DGE, they confirmed all of my verification documents were valid and made Betinia verify my account.
Response from developer
We sincerely apologize for the frustration and delays during your first withdrawal. While we must adhere to strict regulatory compliance standards, we clearly fell short in handling your case efficiently. We are glad your account is now fully verified. We have also shared your feedback on the app's performance with our developers to help improve the user experience. If your withdrawal has not yet reached your account, or if you need any further help, please reach out directly at support@nj.betinia.com
Fun
Response from developer
Thank you for your wonderful review! We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The Betinia Team
SCAM WARNING: Think Twice Before Using This Online Casino
I won over $3,000, and when I originally opened my account, there was no additional verification requested. My account appeared to be fully verified and I was able to deposit and play without an issue.
However, after I won, my ability to withdraw or deposit money was suddenly blocked due to “verification.” I immediately provided all of the requested information, yet I’ve now spent days waiting and repeatedly chatting with customer service just to access my winnings.
What makes it even more concerning is that while my withdrawal access is restricted, I’m still allowed to continue gambling with the money in my account.
Based on my experience, I would not recommend this app. Holding a customer’s winnings while still allowing them to gamble with those same funds is extremely concerning. I’m still waiting for access to the money I legitimately won.
Response from developer
We are truly sorry to hear about your frustration. We aim to maintain a fair environment for everyone. Since we cannot discuss account details here, please try reaching out via our official support channels so our team can look into this for you.Best regards,The Betinia Team
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Response from developer
Thank you for sharing your feedback. We appreciate your hopefulness and are sorry for the confusion you've experienced. We want your experience to be clear and enjoyable. Please connect with our live chat support team so we can guide you through the app and look into what happened during your session. Best regards, The Betinia Team